Chatty AI Chatbot & Live Chat

This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.

Ik ben nog aan het testen. Heeft nog tijd nodig voordat het volledig geoptimaliseerd is. Hou wel rekening dat je tijd moet besteden aan het juiste prompts en verzamelen van informatie. Je kunt wel rekenen op de hulpdesk van Chatty. Ik ben snel en goed geholpen door het team, waaronder Hazel.

The app has some issues but the support is excellent! Hana was very helpful in quickly guiding me to the solution of my request.

Good chatbot and does the job. Some issues but costumer service is very friendly

A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.

We've been using the app for a little while now and it has been relatively easy to use and the customer service is quick, very helpful, and friendly. Hana, has been especially helpful in working through an issue we had with the service. She was prompt and stayed with me until it was resolved.

its easy to set up.Hana was great!

There were some confusing part with the ui, yet Hana, customer service person, was very nice to guide us. Thanks!

werkt goed. het is soms gewoon logisch nadenken en anders helpt klantenservice je. klantenservice reageert snel en willen je altijd helpen.

There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.

Toller Chatbot! Funktioiert gut und ist trainierbar. Auch der Support ist gut. Besonders die Mitarbeiterin Hana hat mir gut geholfen. Sehr zu empfehlen.

Support for this app is great, instant reply and attentive to all your needs. Jasmine helped me fix some issues I was having and provided solutions and answers effeciently! thank you.

the staff was very supportive! i wanted to use custom css to change the look of the button and hana was very helpful. would recommend

Excelente, todo bien, a pesar de que tuvimos algunos problemas técnicos al principio, todo el equipo estuvo trabajando para solucionarlo, creo que queda muy poco para que este al 100%, por ahora dejo 4 estrellas por que me falta que una tremenda herramienta como ésta esté al 100%. Gracias Liz y gracias a todos por buenos avances.

Thank you very much to Sonny for his help and guidance, which has made running my store much easier.

Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying! Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.

We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.

Great customer support from Abby.

Good app with all the features I need. Hana was very helpful

still testing but the support has been amazin

Thanks Abby from avada she help me to customize widget. :D

Just the first time to use this app, but i am feel comfortable with great support of helpdesk for guidling me to set up , and installation of the mobile app. Audrey guide me with professional skill. and i could start to try the chatty to see could help me to got live chat with my customer in my website!!!!

Hana thank you - quick and fast support!

Très bonne application gratuite, Merci à Emily pour son aide !

By the moment we are so happy with the app and with the support, specialy with abby

Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.

Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.

Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions! Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!

Hana is a great support!

Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!

Tiana is so helpful and assist immediately for every questions i asked. So far, the app is good to use.

The support is very good. I had an issue with the chat showing up on the home page, and tech support was very quick to solve the issue. Thumbs up!!

Customer service has been excellent, the app so far has been supper easy to install and use. Only reason for not give a 5 star is because I have only used it for 48 hours.

Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.

Thanks for your support Audrey and Anivia. you were attentive and helpful I am still working out how to use the app so I can't quite comment on the app just yet, but it seems good so far. easy to set up with a few minor tweaks and adjustments with the help of support.

Livechat Helpdesk Hana helped me out with installing. Very kind and helpful. Only took a few minutes and we're up and running! :)

It's a rather odd arrangement

Audrey is very helpful!

Le service client est super réactif ! Problème résolu en moins de 10 minutes. Les premiers pas sur cette application se passent bien.

Hana is always quick to answer and really great help. Great support

jasmine and maison helped quite promptly with our doubts and queries

Great app, great customer service, and it's Free. It's mostly a FAQ app though, as there isn't any chat integration. It just redirects to your what's app or messenger open's email app.

So far the support has been amazing from the team. They respond very quickly and efficiently. Thank you to Hana for her help with a page issue. :) It would be great if there was a feature to customise the URL and more styling options. Everything else works amazing :)

Great free app! There was an issue with hiding the FAQ widget, but Abby from the support team was able to get it fixed right away. Much appreciated!

Good app to start an interactive FAQ page and chat. Jasmine helped me to upgrade to unlimited questions and extra icons. Very easy to work with.

This review is not for the app just yet as I have just installed it and will be using it. But the help desk service from Esther is 5 stars, very quick in responding, thank you

Feedback is quick and patient. Regretly, The APP don't support chat with the customer directly. Other function is perfect, I love it.

So far the best support app I have used on Shopify. It has all the features available to support your customers. However, I haven't seen a customer directly chatting with the support, instead, it shows WhatsApp. Recommended!

I think this FAQ App is wonderful and the Avada team is pleasure to work with especially Esther she is a great help

Belle application. Le service client est bon, Hana fait parti de l'une d'elles, réponses rapides. Cependant, l'application ne prend pas en compte un chat intégré, j'aurais aimé que ce soit le cas.

Really good app, would give it 5 stars, but would be nice to have better order tracking (i.e. through entering the order number) and more functionality in the text editor. Great support from Emily! Thanks for your help!!

Esta muy bien la sección de preguntas frecuentes. El widget del chat, no tiene mucha customización, por lo que ese no lo estoy utilizando

So far so good. We needed an effective FAQ page and this App seems to provide what we are looking for.