Rhinestone Jewelry Corporation

The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.

Inferior support made it difficult to go forward. I have a strong technical background and went through the setup and integrations fine on my own. I had a few questions that I did not see options for. For example "Is there a timeout period in the chat where the visitor asks the first question and doesnt get a response for a long enough period of time that they will be offered the ability create a ticket and be followed up on. Kate in support told me multiple times that it doesn't exist and you need to set your user as being AWAY which is obvious. But users dont always remember this and professional chat systems usually have a time out period and offer this option to the customer. After many "No, we don't have that" answers and me posing the question multiple different ways (15 minutes), she finally told me "yeah, we have that" and then kept forwarding me to the wrong page. My first day and few incidents like that. It was not worth the trouble and I uninstalled. It was a 15 minute waste to setup and make email and dns changes and 30 minutes of suffering with poor support and frustration and I got nowhere and she would not escalate the question. The company needs to hire more carefully, train more carefully and monitor the support reps. This one may have slipped throught the cracks, but I don't have time to play around. The reason that I did not give a 1 star, is that I believe that the product mihgt be good and offers the right features that I needed. But the app includes the whole package and without support becomes useless. Edited 06-16-25: I am editing this review, because of the company's ignorance in addressing the issues mentioned and trying to publicly deflect or discount their shortcomings. 1. What you are saying that I called a timeout included with a full explanation in the chat is EXACTLY what you are calling a FALLBACK FLOW. If you can not see this, then you too have an issue. 2. The screen shots and url which I showed are EXACTLY the same page yet had different options, perhaps due to a permissions issue or subscription level. 3. Then she asked me for a PUBLIC key, which is not something that we would share. If I have a key that she does not know about, then it is kept secret for a reason. In addition, if you believe what you have said is true, then she had no need to ever ask for a PUBLIC key. The bottom line is that I got inferior support which the company itself hired and trained and is not trying to publicly dilute or discount my review. You surely would have been more successful sending me a personal email and saying something like "We are really sorry about the shortfall that you had with support and we are going to use this information to help improve our support...and once we do, we will let you know and hope that you will consider trying us again". In that case, with that kind of sincerity, I would believe that the company genuinely cares and will take steps to improve and I probably would have removed my review and would possibly try it gain in the future if I didn't find an app that fit the bill in the meantime.

I am disappointed in the app maker. They had a problem this week, in August 2024, where their system crashed and lost live poptins. That left our store giving away free product for no reason. I was not notified. I only learned that my poptin wasn't working by visiting my own website for a different reason. Support insisted that they emailed everyone, but I did not receive an email which could have prevented this problem. There was no email in our spam folder as well. This was the most disappointing part. On some other occasions, the product did not work as well and support corrected those issues, but it was frequent. The product is good when it works. I was most upset in the newest incident, which was insulting that they insisted that they emailed. I get all of their emails, but not this one...hmm.

I have tried all 4/5 star apps that claim to block traffic from countries. This is the only one that has worked in all countries (especially China). The others "seem" to block China, but this one, when using the extension, really does block it. If you try of those apps, then make sure that you have a few different people in China test it for you. You will find that this one when used with the extension is the only one that consistently does it. In addition, this app has the best interface, the most options, the most complete logging and responsive support. And their support is responsive and really complete in answers.

It used to be a good product with good support. Support has not answered after multiple emails for the same issue in the last month. I have tried multiple times to contact by 3 methods: 1. Sending a message in the app. 2. Send a message from the Shopify App page. 3. By emailing. I assume that either they are no longer supporting the product. I am going to start to compare other products with high ratings.

It didn't work from the start with a shopify stock theme and I worked with them for days to get it up and running, but still they couldn't. They had me deal with an intermediary in order to fix which took sometimes hours and overnight to get responses and still not working. After a few days and A LOT of waiting, I gave up and will move onto another product.

There were some setup issues. Although tech support answers in a day, it is not so fast and especially for a live site. I got conflicting answers on how to do things from 2 different people there, which may have caused a conflict in the way that things work. The biggest problem in the end is that the site was displaying 2 sets of pictures for every variant: 1 from Shopify and 1 from Swatch King. The one from Shopify is not functional, so it was suggested to turn that one off which we did. After turning off Shopify's, we realized that our products that don't have variants were no longer showing visitors the alternate images of products stopped showing as well. They knew that this would happen without warning us. So we needed to decide what to do. The funny thing is that Swatch King said "We have another product that can solve that for you". Come on guys....you are making a Swatch for Shopify stores to be functional. All this functionality should be in one place and not upcharge us for each thing that should have been covered in the first place.

Great App. It is the only one that does the simple functionality of what we need. It keeps track of kits and inventory. The developer is very fast to respond and accommodates special requests when possible. Keep up the great work!

The app doesn't put import/export data for international shipments: hts code, values, etc. It is causes problems, because they ignored it. It is in their api and simple to include. There is no reason to leave it out. It reduces the value of the the app and service.

I have had this product for a few years. I do not use the promotional banners often. It seems that every time I do need it, there is a new bug that prevents me from using it. Then, they fix the bug after my need no longer exists. Until the next time....

Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.

Invoices out of the box look really nice. They have most of the functionality that we need. They have listened and even added some functionality for us. **Update - I wish that I could give this guys 6 stars. It just keeps getting better.

These guys are great. Tech support always seems to be available. We can do pretty much anything that we need to do with the product.

Terrible Support. For the simplest issue, it would probably take me weeks to get started at the rate that they respond and quality of responses. It was a no-brainer with a competing product, which we are going with.

The product could be great. Pros - They add the conversion code for Bing Ads, so that you don't have to. They create the Product Feed and keep it up to date with Bing Ads - This is important. Con - For some reason, they need to add code to your home page that adds a few seconds to the load time. This is unacceptable. This is the reason that I have uninstalled it. It practically doubles my load time. You can check this on GtMetrix.

The product can be useful. There are a few weaknesses though. The one which made us have to remove the product, was that it you become forced to use the manual sort as default. This is not desirable for many. We have a need fora sort option of Quantity in Stock which this product would solve. But we want the option available to the visitor and not for it to be the default option when they come to the page. The developer claims that it would require a complete overhaul of their coding which does not seem correct. It would require a simple few lines of code, a toggle switch and would make it more useful for many more customers.

It works well, but beware and careful because, if you create a new collection which defaults to Best Selling sort, then it will still display that Best Selling sort to the customer.

I am disappointed in the way that it is implemented. The app hides the product by removing it from the sales channel. If you have other products removed from the sales channel, then they will now all be mixed with no way to differentiate between them. And if any of your intentionally removed products from the sales channel have inventory, then they will end up back in your store, even if you don’t want them there. Btw...if you decide to remove the app, then all of your sold out products will remain removed from the sales channel. I gave the developer a simple change to make which will avoid these issues. If it is implemented or a different fix is implemented, then I might be willing to try it again - but not without backing up first. It should have been made clear on the description that removing the app will leave everything removed from the sales channel. It says it on the developer’s independent website, but not in the Shopify app store which is where we usually make the decision to try it. Thank you for your feedback. We’ve revamped Chameleon’s interface and hide/unhide logic so you can clearly see which products are hidden. Please give the new version a try, and let us know if you have any issues.

I had to remove this product because once the visitor changes the sort, all the Sold Out products are no longer shown at the bottom and we have enough sold out products that most of the first page was sold out. If you have many sold out items, then chances are many of them will show at the top of the collection once the visitor changes the sort.

The app most, if not all, of the bells and whistles that a shopify store owner would need. It does more than what you expected too. There are other apps that are much more expensive. This is a reasonable price and not based on sales like other apps. Tech support is much faster than most other developers too. They made a couple of custom but simple tweaks for me too! Great company and app. I have it running on 2 stores now.