Shopify Digital Products

Used to be a great app - but changes have made it horrifically cumbersome. It's fine if you just want to throw up a digital file and be done. But if you need to make even simple adjustments or get customer data to fix an issue, information is no longer there, or buried so deep it will takes hours to track it down. What a PITA.

The lack of API is a massive disadvantage when using the Shopify Digital Downloads app. As it’s an official addon, it should be accessible via the public Customer Account API.

Does the job. no search option means you need to filter through many pages to find past order. you could paginate via keyboard buttons k and l but this feature was removed. now i just take the order ID and replace that in the url to get from order to digital download page.

i UPLOADED MY COURSES AND THEY DISAPPEARED

No option to change the fullfillment for all products at once.

Upon resending the link, customers encounter an error message indicating that the requested file is not found. This issue requires immediate attention and resolution.

L'application transforme automatiquement les PDF en ZIP... Ce qui pose problème aux clients parfois

We used this app to sell Ebooks and Ebook bundles in our store. We were able to uses this app last year with no issues. Recently, we tried to do the same but did not have success. The save button would spin and spin without any chance of being able to save. It really messed with our plans to sell these products before a specific date.

used for ages but very glitchy and big files are nearly impossible to upload

I have problems with this app! Customers do not receive download links

Why doesn't this app use my shop's email address while sending?

After payment, can you add the download button in the page?

App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...

The app has been working for two years with no problems. but lately it's been crashing all the time. And now a message appears: "This application may not work as expected". It's impossible to contact the developer. I don't know what to do.

Ne fonctionne plus... dommage

muito bom, mas está aparecendo para mim, que ficará imcopativel como faço para atualizar?

Leider funktioniert die App nicht richtig. Meine Kunden erhalten die Download-Mail nur wenn ich Sie manuell auslöse. Zudem fehlt in der Mail der Downloadlink. Auch auf der Bestellübersichtsseite werden die Downloads nicht korrekt angezeigt. Warum funktioniert diese App nicht? Ist grundsätzlich ja sehr simpel aufgebaut. Support wäre hilfreich.

While I appreciate 5gb of space, the downloads are extremely slow.

I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital files to MOVE. So upsetting.

The app installs, and with some jerry-rigging, I was able to get it to function. I never got the digital options on the product creation pages like the help pages and tech support used to try to guide me through. My store is still convinced that the single product is both a physical and a digital product, and provides double download links for each digital product. The app is functional, but it looks unprofessional to the customer. I am switching apps.

I don't know what happened but all of a sudden everything fails to publish. even a small 10kb photo fails to publish. I have no way to sell products now. Really need this fixed

I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased. Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.

What happened to the update file option? How do a replace/update a file now? On the documentation page you still have the update/replace option but not in the app...

It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a desktop, by the way. Can't imagine the headache of a mobile download. Why bother having these apps at all if no one is maintaining or checking to see if there are incompatibilities?

Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment. Disapppointing.

I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?

Honestly, this app worked beautifully from 2017 - 2022. Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!

There doesn't appear to be any way of automatically fulfilling digital pre-orders. I will soon have several hundred paid pre-orders, but the digital file will not be ready for another 2 weeks, and I don't want to have to go in and manually fulfill every single one by hand. I would happily pay for an app that added this functionality and worked 100% reliably! Also note that in the last year about 5% of my digital product customers were never sent a link to their paid order. NOT ACCEPTABLE.

This app use to work great but now it only sends downloads to a few people and I have to manually send to the rest. Support told me that they would try to fix the problem but to just keep sending manually for now. Im currently looking for a better app.

We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.

This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.

It's a good app but unfortunately the links of the digital downloads are broken now. sometimes the links inside the form and inside the e-mails are missing a "/download" path at the end. Please fix it. I will give you 5 stars then.

Am Anfang hat die App noch funktioniert. Jetzt kann ich nichts mehr uploaden und aus der Link Ansicht der PDF's komm ich auch nicht mehr raus. Schade, aber die APP fliegt raus.

Really hoping this app will get some more features. The ability to upload multiple files, uploads different files per variant, these are my top 2 most desired features. The app works fine, it's just so limited.

I am not able to use pdf files as a digital download with this app. Is there an application that lets us put pdf docs on our site for downloading?

Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.

I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.

It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they promised that I could use digital downloads. now I can't use it ... I found other apps, they are paid and now I have to pay almost 50 dollars a month for this ... I'm very disappointed ...

Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.

The app has been great until very recently, I thought the issue was fixed but now it randomly doesn't full-fill orders and I am having to send our manual links, it's generating a few complaints from customers and I am looking into an alternative.

It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.

Basic app. Mostly does what it says for free but has some significant drawbacks. The basic setting is 'unlimited instant downloads'. If you have mixed products which include a download plus a physical product, or if you want to limit the number of downloads per purchase, you have to reload the app page and edit each item individually. There is no way to change the basic setting - very annoying when you need to change it for every single item. Update: Having used this app for a while now and find it does not work consistently. I too often have to email customers the downloads because they can't access them. Have now also installed Sky Pilot and find that a much better app. Have deleted Digital Downloads.

Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through all the orders to track what had been fulfilled or not. If you're selling a digital-only product with only 1-2 variants, this would work. But it doesn't fit my needs.

The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!

Basic app, good because free and no limits, but has its internal limit. Only a few liquid variable can be added to the mail template and that's a huge set back.

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files. ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page. UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure): 1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder) 2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here). 3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2). On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers. CONCLUSION: I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced. I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly." Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts. I look forward to Shopify making this ok app great!