iAdvize: AI Shopping Assistant
by iAdvize · launched
View in Shopify App Store ↗Reviews (30)
Un vrai plus pour notre relation client chez Florame Depuis près d'un an, iAdvize nous accompagne et nous avons déjà passé le cap des 4 000 conversations sur notre site ! L'expérience client s'est nettement améliorée. Ce qu'on adore aussi, c'est l'équipe derrière l'outil : ils sont présents dès l'installation mais continuent de nous suivre à chaque étape. Leur enthousiasme à proposer régulièrement de nouvelles fonctionnalités rend l'utilisation encore plus satisfaisante. Une solution au top !
We've been using IAdvize on our Shopify store for SHITI Coolers and it's been fantastic. Setup was easy.. we uploaded all our brand info and the bot picked up our voice perfectly, so it actually sounds like us instead of a generic chatbot. Customers get instant answers with zero wait time, day or night, which matters a lot during our busy summer season. It doesn't just handle support either.. it actively helps drive sales by answering product questions using everything we've fed it about our coolers. On top of the product itself, the IAdvize team has been great to work with.. responsive and helpful whenever we've needed them. Highly recommend for any e-commerce brand looking to level up customer support without adding headcount.
We’ve been really impressed with iAdvize on Haum. What stood out to us was how quickly we were able to get it working well with our catalog and brand voice. It feels much more like a real shopping assistant than a basic chatbot, and the product discovery side has been especially useful with a larger assortment. The team has also been great to work with and very responsive as we’ve continued to fine-tune the experience.
iAdvize has been a great addition to our brand. One of the biggest benefits we’ve seen is its ability to support a higher conversion rate by helping customers get accurate answers quickly while they’re actively shopping. The AI assistant is impressively accurate and is able to resolve a large percentage of common customer questions on its own. This has noticeably reduced the volume of inquiries reaching our customer service team, allowing them to focus on more complex or high-value conversations. We’ve also seen a positive impact on cross-selling. iAdvize’s native product recommendation capabilities make it easy to introduce customers to complementary or alternative products within the conversation, creating a more helpful shopping experience while increasing opportunities to grow AOV.
Performs like no other AI customer-facing assistant. The knowledge base and the detail the AI goes into is unmatched. Particularly for larger catalogs and complex products, the chat assistant is phenomenal. Couldn't recommend more.
Nous sommes très satisfaits d'iAdvize. L'équipe a su comprendre nos besoins spécifiques et nous proposer un accompagnement réellement personnalisé, avec un suivi régulier tout au long du projet. La mise en place a été fluide et les échanges ont toujours été réactifs et constructifs. Les résultats sont au rendez-vous : la solution nous aide au quotidien à mieux accompagner nos clients et à soulager efficacement notre service client. Une équipe à l'écoute et un outil performant que nous recommandons.
Cela fait maintenant quelques mois que nous utilisons iAdvize et nous sommes très satisfaits des résultats. Au-delà de l'amélioration de l'expérience client, nous avons rapidement constaté un impact concret sur nos performances, notamment sur le taux de conversion. Pouvoir répondre aux questions des visiteurs au bon moment, même lorsque notre équipe n'est pas disponible, nous aide clairement à rassurer les prospects et à lever les derniers freins à l'achat. L'outil nous permet également de mieux identifier les questions récurrentes de nos clientes et de comprendre ce qui peut bloquer leur décision. La mise en place a été simple, l'interface est facile à prendre en main et les équipes iAdvize sont toujours réactives et à l'écoute lorsque nous avons besoin d'accompagnement.
Application très utile sur notre site qui nous permet de rassurer et guider les consommateurs avant l'achat. Nous avons également ajouté une partie support client qui complète bien notre service support en dehors des heures ouvrés. L'application est facile a utiliser et l'équipe qui s'en occupe très réactive et impliquée.
On utilise l'assistant IA d'iAdvize sur notre marque de lingerie menstruelle depuis un peu plus de 2 mois maintenant (sur nos pages produits et collections) et l'expérience est très concluante. Ce qui nous aide le plus au quotidien, c'est que l'IA prend le relais quand notre équipe n'est pas disponible : plus de 70% des conversations ont lieu en dehors des heures de bureau. On constate un impact direct sur la conversion, avec beaucoup d'achats finalisés rapidement dans la foulée d'une discussion. En plus des ventes, l'application nous permet de mieux comprendre les questions récurrentes de nos clientes, ce qui nous donne des pistes concrètes pour améliorer nos fiches produits et nos publicités. Un outil très utile pour accompagner nos clientes au bon moment.
We actually first discovered iAdvize while we were on a completely different platform. Getting everything set up back then was a fun challenge, to say the least. But they stuck with us and were incredibly helpful. When we finally made the transition over to Shopify, they have been helpful getting our new store dialed in. We operate in a pretty specific niche, and it was super important that our product knowledge actually reached the customer. iAdvize makes it seamless for customers to get the exact info they need, ensuring they walk away with the right products every time. On top of the app just working great, their team is top-tier. Whenever we run into an issue, their customer service team is on it, and their technical support responds incredibly fast.
We are very pleased with the results observed during this initial test period. Following the encouraging results, we have recently signed a contract with iAdvize. What stood out most was the coverage outside business hours. With 78% of the total conversations taking place outside our opening hours, iAdvize filled the gap of being an assistant to those customers who visited our website during weekend. We also achieved a response rate of 95.7%. This reflects how well the solution was able to leverage our product content to engage visitors effectively. From a conversion standpoint, we had a positive +4,33% post-conversation conversion rate which is very encouraging for us. There was also a +14% increase in our AOV during this period. Overall, iAdvize has proven to be a strong solution for our business, particularly for after-hours customer support and conversion optimisation. We look forward to building on this partnership over the long term.
On teste iAdvice depuis un mois maintenant et l’appli est vraiment intéressante. L’IA a globalement une réponse à toutes les questions : elle s’alimente automatiquement des contenus de votre site et vous pouvez aussi la guider. Ça fait plaisir de ne pas avoir besoin d’être derrière H24, contrairement à un chat plus classique. L’équipe est au top ! Je conseille !
Un assistant e shopping intelligent, telle est la promesse de cet outil Iadvize. L'installation est simple, aidé si besoin par les bons conseils du CSM iadvize. Intégration sur le site personnalisable, outil demandant un apprentissage d'environ 3/4 semaines avant de délivrer ses pleines capacités. L'outil de suivi des performances est bien utile pour optimiser la base de connaissance, optimiser son site et ses process. les conversations faites par cet assistant e shopping utilisent toute la matière du site. base articles et leurs attributs, faq... et l'outil digère bien ces données. Cela nous a permis de pouvoir offrir un service personnalisé au x internautes sur notre site même à des heures ou notre équipe humaine support n'est plus disponible. En sachant que plus de 50% des conversations ont lieu le soir après 19h00. Recommandable donc.
iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAdvize does an amazing job answering technical and detailed questions that our customers ask and has a very strong conversion rate which makes the service fee a drop in the bucket.
Matthew was extremely helpful with setup and onboarding and was very hands on throughout the entire process.
Nous utilisons iAdvize depuis deux mois et nous sommes déjà très satisfaits de notre expérience. L’équipe est super impliquée, toujours à l’écoute et très réactive. Leur accompagnement est de grande qualité, avec un vrai souci de nous aider à tirer le meilleur de la solution. La plateforme est intuitive et facile d'utilisation. Nous avons hâte d’exploiter encore davantage son potentiel ! Encore un grand merci à toute l’équipe pour son professionnalisme et son engagement. Nous recommandons vivement iAdvize :).
GREAT TEAM, great solution, really awesome controls. Get ready to save time and money on you customers service and discovery. Would recommend 10/10.
Working with iAdvise has been an outstanding experience. The team is incredibly involved and genuinely invested in supporting our success. They’re always open to new ideas and go the extra mile to offer feedback. Any time a question or issue arises, they are quick to respond and resolve it efficiently. It’s clear they care deeply about their clients and take pride in what they do. We truly appreciate the partnership!
We've been using iAdvize for a little while now, and overall it’s been a good experience. Their team is very involved, always following up, checking in, and offering suggestions for improvements. The platform itself is easy to use and customize, so we can adapt it to our specific needs. They are friendly, helpful, and always responsive. We are happy with the product and the great customer support we’ve received. We definitely recommend their service.
i-Advize est une application très utile, permettant à nos clients d'obtenir une réponse à leur question 7 jours sur 7. Grâce à l'IA, les réponses sont de plus en plus complètes, le parcours client est alors fluide. Les équipes de i-Advize sont très professionnelles à chaque étape du projet. Elles sont à l'écoute et toujours force de proposition ce qui permet d'améliorer constamment l'application et donc les résultats.
Implementing the iAdvize AI Shopping Assistant ahead of Q4 2023 was a seamless experience, thanks to an incredibly supportive team and an easy-to-navigate platform. Throughout the year, ongoing optimizations and new feature rollouts enhanced bot performance, leading to a successful peak season in Q4 2024. Conversation starters helped boost engagement and conversion, while the reporting tools provided valuable insights. The iAdvize team stands out for their personalized approach, taking the time to understand Livie & Luca and proactively developing solutions to support our customers. We're excited to keep evolving with them and continuing to enhance the shopping experience!
iAdvize nous a permis de faire un test sur l'IA générative sur notre site e-commerce. C'est une première expérience réussie ! Un taux de conversion en hausse et des KPIs qui démontrent un vrai intérêt autour de l'IA pour nos visiteurs. L'IA a pu fournir des réponses détaillées et toujours bien rédigées qui ont aidé à la conversion. L'IA générative et les conversations enregistrées nous ont également permis de nous rendre compte plus en détail des attentes de nos visiteurs/clients vis-à-vis de nos produits. Au-delà de l'outil en lui-même, les équipes iAdvize sont à l'écoute, professionnelles et assurent un excellent suivi du projet dans sa globalité !
Super application et outil Très adaptable et modulable aux différents besoins Une équipe support aux petits soins pour pouvoir atteindre ses objectifs. Je recommande.
While many reviews focus on the specifics of a product, I want to take a moment to highlight the exceptional value that the iAdvize team offers its customers. Working with this vendor has been nothing short of stellar. They took the time to learn my business, to understand its idiosyncrasies and they rooted themselves in the appropriate considerations I should take to leverage their GenAI chat system to positively improve the customer experience. Our particular focus was to collect data during our peak season to better understand the success metrics we needed to scale our DTC site, and the deployment of their chat system (and implementation of the Team's ideation) accomplished this understanding. From the outset of the project , the team's depth of knowledge and expertise was evident, which put me at ease about the project, the KPIs selected and the implementation efforts. Their approach ensured that every detail was attended to promptly and efficiently. It's clear that they are committed to the success of their customer deployments, and my opinion is that they are committed to being a market leader. One of the standout aspects of our collaboration was their strategic thinking. They consistently offered insightful suggestions and innovative ideas on how to best adapt Chat to handle both Customer Request Automations, but more importantly, product conversion strategies. This tailored approach was invaluable and demonstrated their dedication to understanding and meeting our unique needs, and our learnings proved that. If you are looking for a solid GenAI chat system, and a stellar team, I recommend iAdvize without reservation as they have been an outstanding partner.
iAdvize - AI Copilot has allowed our company to be a Leader in our industry. Our products are nuanced and the product details can easily overwhelm a customer. The AI Copilot provides detailed and informed answers that empower the shopper to purchase with confidence. This has been a huge benefit for our Customer Service Team, and our conversation rate.
