AWIO Improved Contact Form
by Awio · launched
View in Shopify App Store ↗Reviews (64)
AWIO has been a really great contact form for our website for many years. Highly reccomend it as an app for customer contact emails.
We used you app to collect names and hopefully chat. It would be nice to get back to them via the "same channel"** to respond to enquiries. N.B. **Contact Form
Developer reply ·
We're happy to have provided your website with a free contact form for the past 5 years. You are already able to reply to contact form messages the same way they come in, by replying to the email. We've asked you for clarification on your feedback and rating but you have not provided it.
Application works as described. Really like it. That is what I was looking for. Thanks to developers.
It doesn't work and it doesn't integrate well with Mailchimp. Customer support very poor! The guy is rude... Don't waste your time and money. ## EDIT AFTER DAN'S RESPONSE ## Hi Dan, That's simply not true. Indeed I responded 'Thanks, Awsome' but that was response on your first email. After that, I checked if the Mailchimp integration works and it didn't work on my side. I asked my friends in different countries to subscribe to my newsletter and that failed too. Your app didn't sync with my MailChimp account. I wrote to you again about the problem and I got this response: ' I have already confirmed that everything is working on your website. I have attached a screenshot for you. You do not need to send me any screenshots, I cannot do anything beyond what I've already done in verifying that everything works as intended.' I didn't respond to this message at all. One star is well earned for your lack of patience in dealing with customers. If you charge $12/Month one would expect that basic problems could be solved? I wish you all the best.
Developer reply ·
Hello Nemanja, I see that we had a conversation a month ago in which I answered all of your questions, verified your MailChimp integration was working normally, and you ended with a "thanks! awesome!". You seemed completely satisfied at the time. I will forward you a copy of the email thread to refresh your memory. If you need any other support please feel free to contact us.
Super easy to use. You just click "add app" and your website has a contact button like magic, and it's free.
Fantastic contact form, simple to use with no messing about, looks great on our store. I just don't see where the negative reviews come from, in our eyes there aren't any. A must for your store. Install this app tou won't dissapointed if we could give more than 5 stars we would. well done
Great app - for our young shop it makes it easy, that people can contact us. Thx for the work - and thx you make it free
This has been really valuable to our business. The app is easy to use and easy to install. You also get quite a bit of functionality with the free version. I would definitely recommend it. We use it at www.printyourmind3d.ca.
I used this app to help improve the contact form on my store. It did everything I needed and then some very easy to use, painless, and professional would recommend to anyone looking for a contact form.
I've been using the free version of this app since I opened my shop in 2015. I really like the extra information it gives you about the visitor (how they found the site, the pages they viewed before contacting you and their IP address and geographical location). It really helps to weed out the serious versus scam inquiries. I recently had a question about the app after updating my theme and the support could not have been quicker! Highly recommend. ~Kathleen, trowelandpaintbrush.com
Integrates quickly. Thank you for answering our review. I've updated to 5 stars to reflect the ability to edit the subject lines by changing the name of the forms.
Developer reply ·
Hi Seedles. You can edit your contact form's subject line by changing your contact form's name, or your users can provide their own subject lines by adding a subject field to your form. If you'd like step-by-step instructions please contact us through the app!
Wow does this every cut down on spam! We use it on our Home and garden site https://wroughtironhaven.com and saw a huge decrease in crap email as we don't post our email on the site anymore and the tab at the bottom is a really good function for visitors without being too intrusive.
Seems to be working most of the time... but lately I've had a whole bunch of people contact me on facebook saying they were unable to find my contact information... despite this app being set to show at the bottom of every page, always. Hmmm? Strange! Works on all of my devices anyway!
I enjoyed this app and it worked well until I accidentally hit the spam button next to my delete button in error. When this is done emails automatically stop forwarding which happened to me for four months without my knowledge. Dan agreed to fix it when I realized I wasn't getting any of my emails after receiving a number of customers complaining about my lack of response. A couple months later I accidentally bumped the wrong button again and this time I immediately tried to fix it (which is not possible on the customer side). Dan's poor customer service response was that he didn't want to help me and asked me to delete the app. I recommend going somewhere else to avoid the headache and terrible service.
We have been using the app for some time now and are very happy with the performance. It does what its supposed to do and we shall gladly refer any friends to use this app as well.
Excellent app. I've been using it for a couple of years now. No issues and does exactly what it's supposed to. Haven't received any spam through this app. Great job!
Works well, exactly what I needed, and the customer support is great.
I was having a terrible problem with spam coming from Russia through my former "Contact Me" link. I tried this app and the problem has been eliminated thankfully! I highly recommend this great app!
Excellent! This is a must in every store! It's small and low on the screen and sends an e-mail to yourself.
App works great, just what I needed. Fastest support ever!! Dan responded to my email within minutes.
Love this app! Looks nice and sends the messages directly to our mail system, so we can be very responsive to out customers! Thank you!
This app works great as a contact form and performs as it should. We love it!
Easy to use and set up. New features look good, just haven't used them just yet. It does it's job and does it well. Highly recommended.
This little app is super subtle and just clips onto the footer bar of your website. When you click on it it just opens as a pop up and looks very professional. Fits in really well with the clean style of my website and is just generally perfect!
Super easy to use and install. I can recommend. Many thanks
Love this app! It is easy to customize and give our customers a direct way to contact us without any hassles.
Nice app, easy to set up, seems to work and deliver the contact forms. Has some theming options for the contact button. Keeps the sent messages in a list on the app page which is nice as a backup in case email filters do not let messages through.
Great app, easy to use and install and the best part is that it is free
Love the app. Its exactly what we need. I like how the contact form tells us something about our customers, so we are informed when responding to them.
It's a free app. Good if you just need a basic contact form and nothing fancy. Also a big plus is it shows what pages the customer viewed before contacting you. www.advantagesupplements.com
A must have contact form that does so much more. I really like the feature that shows what pages were viewed before contacting you. Excellent!
This app was actually recommended to me by Shopify Guru when I called in asking for some help setting up a direct message in my Contact Us page. Was quick to set up display and really easy to embed into our existing page. Thanks!
Check out my Contact Button (click our shop name above) I have a nice blue button that is always there, bottom left of screen. This is a must have app, no brainer! Get it, it rocks!!
Very good contact form. We have been using it for months now and have had no problems at all.
Super simple, super useful. Love that you get information about where your customer was browsing before making contact - it makes life so much easier as customers aren't always the best at giving detail when making contact. Great that it stores messages in Shopify as well, so even if your email is playing up you can still get access. Would definitely recommend and will use again in future stores.
Unbelievably easy to set up, and works perfectly. My only complaint is that there aren't more colors to choose from. For example there's only one red that you can make the button and you can't make it lighter or darker. I had to go with grey because every other color was a little off.
So easy to install. A great app that makes communication from visitors a breeze. Recommended.
Contact forms shouldn't be complicated and this one isn't. The app is simple and easy to use; exactly what we were looking for.
Functional, but there is no class or ID on the hover button, so customising is made needlessly difficult. Sent a message to the developer to ask if one could be added, but haven't received a reply. If we could just get a class or ID on that blasted contact button, it'd be perfect, lol.
Easy to install and fits in well with your store. Great way for your customers to ask questions with ease. Nice app!
The app is fine but is completely useless if you use Google Apps for Business (gmail) as your e-mail provider. It threads every single message you get in to 1 giant email thread. I contacted the developer to let him know about the issue and he flippantly dismissed me. I'll look elsewhere for a solution.
Love this app. Makes it easy for customers to send us an email. Have had it for months without any problems.
Excellent product. Easy to use and easy to install. Highly recommend
This is exactly what I wanted and fantastic support! Thanks!
Perfect! its set up in seconds with button design options to suit most layouts, sits on the bottom of each page nicely giving added customer confidence and guess what its free!!!!
Great app! Customer support is speedy and helpful. Highly recommend!
SUPER easy to use and nice clean format and FREE! Thank you so much!
Very good contact app , it can place a simple contact form or make a popup contact button.
Very easy to install, looks simple and easy to use. Highly recommend
