Kiwi Size Chart & Recommender
by Staytuned · launched
View in Shopify App Store ↗Reviews (1179)
Developer reply ·
Thanks for the four stars! If there’s anything we could do to make your experience with Kiwi even better, we’d love to hear from you.
Developer reply ·
Thank you for the rating! We’re glad to have Speedo Malaysia Online using Kiwi and we’ll keep working to make the experience even better.
perfect
Developer reply ·
Thanks, KIROVA Fashion! We’re happy Kiwi has been a perfect fit for your store.
The application has its advantages, but also some drawbacks. For example, when synchronizing tables from one store to another, the tables cannot be edited directly; they must be duplicated first, and changes can be made only after that. Only the tables are synchronized, but not the other settings, which is also somewhat inconvenient. In this regard, and with other settings as well, we received prompt and accurate assistance from Kiwi’s support team. Rayan fixed everything we couldn’t manage on our own and provided guidance on how to proceed if any issues arise.
Developer reply ·
Thank you for the thoughtful review and for laying out both sides so clearly. We understand how duplicating synced tables and managing settings separately can feel inconvenient, and we’re glad Rayan was able to step in quickly, fix what was needed, and guide you through the next steps.
so-far-so-good. It's been easy to understand.
Developer reply ·
We're glad to hear it’s been easy to understand so far, that’s exactly what we aim for. We’d love to make it a full 5-star experience, what could we improve for you?
they help me through a problem i had in a matter of seconds!! the questions database was on point!! thanks a lot Kiwi Team
Goed geholpen, alleen duurde het wel wat langer dan waar ik op hoopte, maar wel goede communicatie en goed hulp aangeboden gekregen, dus ik ben tevreden
working well so far just dont know to kmake it appear on theme
Developer reply ·
Thanks for your review and feedback! If the size chart isn’t appearing on your theme yet, our support team can help you enable it correctly. Please reach out through the in-app chat or email us, and we’ll guide you step by step 👍
O recomendador de tamanho não é muito fidedigno. Tive que desativar porque induz o cliente em erro.
Developer reply ·
Obrigado pelo seu feedback; ele é muito importante para nós. O recomendador de tamanho funciona com base nas informações configuradas pelo lojista (tabelas, regras e dados de produto), e em alguns casos pode precisar de ajustes para refletir com mais precisão as medidas reais dos produtos. Nossa equipe de suporte está sempre disponível para ajudar a calibrar o recomendador e melhorar os resultados para seus clientes. Já entramos em contato para entender melhor o seu caso e ficaremos felizes em ajudar a configurar tudo corretamente, caso queira tentar novamente. Agradecemos por compartilhar sua experiência e por nos ajudar a melhorar continuamente o app.
Developer reply ·
Thank you for the 4-star rating! We’re happy to know you’re having a good experience so far. If there’s anything we can improve or help with to make it a full 5 stars, we’d love to hear from you anytime!
Developer reply ·
Hi Belloire Paris and team! We appreciate the 4-star rating! If there's anything specific we can do to improve your experience with Kiwi Sizing, feel free to let us know. We're always looking to make the app even better. We look forward to hearing from you!
JOSEPH helped me fix my issue with placing the chart button, really recommend this app!!
It is okay. The billing setup I don't like (counts total orders). Also, the features it has are good like the recommender for size. But they are very rigid and not super customizable. Not sure if I will stick with this app or not.
Developer reply ·
Hi UT Kilts and team! Thanks for the honest feedback! We understand your concerns around billing and customization. We've shared your input with the team, and in the meantime, we’re helping the merchant explore flexible ways to tailor the sizing recommender more closely to their store’s needs. Please feel free to reach out if you need help any help!
great
Developer reply ·
Hi DifferentBreedOfficial and team! Thanks for your feedback! We’re happy you’ve had a great experience so far. Is there anything we could do to make it even better for you? We look forward to hearing from you!
Developer reply ·
Hi there The Wifey Collection Corp., Thank you for taking the time to leave us a review. Can you please tell us more about your experience? Your feedback helps us continue to improve our app and we would appreciate your insight. We hope to hear from you soon!
Developer reply ·
Hi PS46 jewelry and team! Thank you for taking the time to leave us a review. Can you please tell us more about your experience? Is there anything we can do to improve our app to better fit your store's needs? We hope to hear from you soon!
Only downside is when you need to import 100+ charts, it takes forever
Developer reply ·
Hi there Nova Copenhagen and team! Thanks for the feedback! We're working on improving import speed, especially for larger batches like 100+ charts, and really appreciate you flagging this. If you need help with anything, please don't hesitate to reach out!
Developer reply ·
Hi Skat'n Alien team! Thank you for taking the time to leave a review! Can you please tell us more about your experience? Your input helps us to continue to improve our app and we would love to hear your feedback. We hope to hear from you soon!
Rayan was helping and he was very friedly
Developer reply ·
Hey there lilikoi Germany and team! Thank you for taking the time to share the experience you had with Rayan! Your feedback is very important to us, and we'd love to hear if you have any suggestions that could help us improve our app and service. If you have any thoughts, please let us know! We look forward to hearing from you!
Ik zou het zeker aan anderen aanbevelen, enkel al omdat de klantenservice echt enorm behlpzaam is.
Developer reply ·
Hey there Innoviva team! Thank you for your kind review! We're so glad to hear that you’d recommend the app and that our customer service was helpful. Is there anything particular that you think needs to be improved to better suit your store's needs? We'd love to hear your thoughts. If you ever need anything, we're here for you!
good
Developer reply ·
Hi Airy Step and team! Thank you for your feedback! We're glad you had a positive experience. If there's anything we can do to make your experience even better, we’d love to hear your suggestions. Your input helps us continue to improve our app! We hope to hear from you soon!
BENE FINO AD ORA
Developer reply ·
Hi there parvanamaite team! Thank you for taking the time to leave us a review! We'd love to know how we can provide a better experience. Is there anything in specific that needs to be improved to better suit your store's needs? We hope to hear from you soon!
please review this chart for women in inch
Developer reply ·
Hi there The Shop America and team! Thank you for your review! We’d love to help improve your experience and make sure our app meets your expectations. Could you share a bit more about what you’re looking for or any adjustments you'd like to see? Your feedback is important to us, and we’re here to assist you in any way we can. We look forward to hearing from you!
Muy util
Developer reply ·
Hi there HOOKS team! Thank you for taking the time to leave us a review, we really appreciate it. Do you mind sharing more about your experience? Is there anything in specific that you didn't like? What can we do to improve our app to better suit your needs? We hope to hear from you soon!
Would have been great to have a second "text" column, to allow us adding the EU Sizing without the cm/inches conversion tool bugging. And The app pluging on the page aint working : it doesn't show anything on the page. I do have to manually add liquid code to enable Kiwi.
Developer reply ·
Hi Jelly Kvlt and team, Thank you so much for your feedback. Your input is important to us as it helps us to continue to improve our app. We will do our best to improve our service. If you have any questions, you can reach out to our team. Thank you for choosing Kiwi!
good for free
Developer reply ·
Hi there Luvo team! We're glad that you liked our app! We'd also appreciate it if you can provide us with more information on how we can make your experience better. We want to ensure that you get what you need from our app and your input would help us a lot. We hope to hear from you soon!
Developer reply ·
Hi there Swift Running team! We appreciate that you took time to leave us a review, but we would like to know how we can improve your experience. Your feedback is important to us and it helps us improve our app. We hope to hear from you soon!
good enough
Developer reply ·
Hi there Adalas DE and team! Thank you for taking the time to leave us a review. Can you please tell us more about your experience? What can we do to improve our app to better suit your needs? We hope to hear from you soon!
so far so good, I just started the new account!
Developer reply ·
Hey there The Skull Lab and team! Thank you for taking the time to leave us a review! We're glad that you're liking the app so far. Do you have any additional feedback that could help us improve your experience? Your input is important to us and we look forward to your response. Thank you for choosing Kiwi!
I like it
Developer reply ·
We're glad that you like our app AC Sports and team! Can you tell us more about your experience? Is there anything in specific that you think can be improved? Your feedback is highly appreciated and it helps is to continue to improve our app. We hope to hear from you soon!
Good
Developer reply ·
Hi Ebcollectionn and team! Thank you for taking the time to leave us a review. Can you tell us more about your experience? Your feedback is highly appreciated and it helps us to continue to improve our app. We hope to hear from you soon!
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
Developer reply ·
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better! Hannes Bez | Director of Customer Experience
good
Developer reply ·
Hi Albelie team! Thank you for taking the time to leave us a review! Could you tell us more about the you experience you had while using our app? Your feedback is very important to us and we are always eager to find ways to improve our app. We hope to hear from you soon!
First impression is great.
Developer reply ·
Hey there for Valor and team! Thank you for sharing your feedback! Can you tell us more about your experience? Is there anything specific that you think needs to be improved? We hope to hear from you soon!
Depois de 3 dias lutando 12 horas por dia pra configurar deu certo, sugiro que quem não tem tempo para debruçar de frente ao computador não instale porque é muito difícil. Agora vamos ver daqui pra frente se for a usabilidade for boa posso refazer minha avaliação
Developer reply ·
Hi there findibike and team, Thank you for sharing a detailed review of our app. I apologize if took a while for you to set up the app for your store. We take your feedback seriously and will do our best to improve our user interface. In the meantime, if you need any help or have any questions, please don't hesitate to reach out to our team by clicking the chat widget through our app. We hope to hear from you soon!
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Developer reply ·
Hi Designs By Wildside and team, We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance. We hope to make your experience better and we look forward to talking to you.
Wonderful experience
Developer reply ·
Hi Livermoda! We're thrilled that you had a wonderful experience! Is there anything we can do to improve our service? Your feedback is very important to us and we'd love to hear more from you. We look forward to your response!
Bunny fixed my problem, good and fast serivce.
Developer reply ·
Hi there Velamel team! Thank you for taking the time to leave feedback for the experience you had with Bunny! Is there anything else we can do to improve your experience with our app? We hope to hear from you soon!
GOOD APP
Developer reply ·
Hi SHEPPERSTORE! Thank you for your honest review. We'd like to know more about your feedback. Is there anything else we can do or improve to make your experience better? We hope to hear from you soon. If you need help with anything else, please feel free to reach out! Cheers!
dasdfasf
Developer reply ·
Hi there Home&Wardrobe team! Thank you so much for taking the time to leave a review! We'd love to hear your feedback. Can you tell us more about your experience? I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Kiwi Size Chart & Recommender
La aplicación cumple con su cometido de forma notable. La creación de tablas y contenido es sencilla y dinámica. La posibilidad de aplicar formulas propias al recomendador de tallas funciona muy bien. Es una aplicación que cumple perfectamente mis expectativas en algunos casos superándolas. La única pega que le veo es que el botón modal link de activación en la ficha de producto tarda un poco en aparecer. He visto que es un tema tratado en FAQ pero no he tenido tiempo de averiguar si siguiendo las recomendaciones se soluciona esta pequeña incidencia.
Developer reply ·
Hey there Oscar! Thank you so much for your detailed review. I reached out to you through the support ticket so we can take a look at the drawback you mentioned. I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Kiwi Size Chart & Recommender
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Developer reply ·
Thank you leaving a review! Can you tell us more about your experience? We'd love to hear your feedback!
too many pop ups while setting up to give review have to spam a review here to get rid of those pop ups .
Developer reply ·
We appreciate your feedback ShadyShack and Team! I assure you that we will work on getting those pop-ups fixed as soon as we can. In the meantime, is there anything else we can do for you to have a better experience? We look forward to hearing from you soon!
Developer reply ·
Hi Giordana Onlineshop and Team! We appreciate your feedback! We would love to hear more about your experience with our app. Is there anything we can do to make it better? Please reach out if you need anything! We look forward to hearing from you soon.
GOOD
Developer reply ·
Thank you for your honest review! Please let us know if there is anything we can do to make your experience better. Your feedback is important to us and we take this very seriously. Please reach out if you have any questions in mind. Cheers!
me ajudaram quando achei que não tinha solução porem não tem português
Developer reply ·
Thank you for the amazing review! We appreciate your feedback about multi-lingual support. We know this is important to you, so please rest assured that this is already under our radar. Please feel free to contact our support team if you need assistance!
This app was very helpful and easy to use.
Developer reply ·
Thank you for the amazing review! We'd love to hear from you and figure out what we can do to make your experience better. Please feel free to reach out to our support team if you need assistance!
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.
Developer reply ·
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you. I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it. I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you! - Hannes Bez, CX Director, Kiwi
Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.
Developer reply ·
Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again! Hannes Bez | Customer Experience Lead
Nice app. Work as expected. We use it in several stores. We had some problems with synchronization between store, but developer solve it quickly. Five starts for support.
Developer reply ·
Thank you for taking the time to review our app BonPrix team! We love the size charts you have built. Your charts get an A+ from us! We love your custom images to show customers how to measure, along with how you share your phone number if the customer needs help. Thanks for being such a great merchant <3
Nice and simple app that works quite well for us. It's easy to set up and does what it's supposed to do. The fact that it's free is a bonus!
Looking good and easy to work with. Good customer support. Only thing is that it takes a couple of seconds before it shows up on the product page.
Developer reply ·
Hi thank you for the review! You can actually make sizing load faster by following this guide: https://kiwiapps.freshdesk.com/support/solutions/articles/44000554316-can-i-make-sizing-loading-faster-