Kiwi Size Chart & Recommender

**Unfair Pricing Model – Feels Like a Hidden Billing Trap** I am extremely disappointed with Kiwi Sizing's pricing model. After upgrading to a higher-tier plan, I discovered that they charge based on my store's total order volume, even for orders that never use their size charts. **Why should I pay for orders that have absolutely nothing to do with this app?** This is an unreasonable and unfair billing practice. Merchants should be charged based on actual usage, not their entire store's sales activity. This pricing structure feels like a hidden billing trap that penalizes growing businesses. I strongly encourage other Shopify merchants to carefully review the billing terms before upgrading. **Kiwi Sizing should seriously reconsider this pricing model.**

Me han cobrado 1 año de suscripción cuando lo tenia quitado para que no me cobraran más. No me parece buenas prácticas y tampoco responden a los correos... No lo recomiendo

Tried out their "Plus" ($15USD/month) plan with the 2 week free trial and quit that plan before the free trial period ended as I decided to use a different app. Noticed that I was going to be billed for that plan for the month anyway 2 days before it started. Approached support whilst it was still showing as an upcoming bill to ask about why I was getting billed even though I ended the free trial plan, and set it back to free. Didn't get a response even after multiple follow ups. Now that billing went through and they're still not responding to my messages/emails. Now not only do I need to waste a huge amount of time to try to find a way to fight for a refund as I never used the application for a paid tier beyond the free trial period, I will also need to find a way to protect myself and ensure that they don't bill me monthly AGAIN as they do not seem to want to respond to my support enquiries.

I’ve been using Kiwi for over two years now and have always been very satisfied, but I find the recent changes to the pricing plans absolutely ridiculous. I used to pay $6.99 a month and could publish up to 100 size charts. Now the price has gone up to $7.99, whilst you’re only allowed to publish 10 size charts. That’s a massive downgrade for a higher price. As if that weren’t enough, Kiwi now also charges extra based on the number of orders you receive each month. This wasn’t the case before and really makes no sense at all. It’s a shame to see that an app I’ve enjoyed using for years is becoming increasingly expensive whilst offering less and less. Think carefully before choosing Kiwi, as I find the current value for money downright poor. There are much better competitors on the market with fair prices! Kiwi, this is a real shame

ZERO Star We had been using Kiwi Size Chart for a long time under a monthly subscription model. Recently, we discovered that the billing appears to have changed to a pricing model based on store order volume, which resulted in charges of more than AUD 1,000 over just a few months. What is most disappointing is that we were not clearly aware of such a major billing change before these charges accumulated. For a size chart app, charging based on a store’s total order volume also feels unreasonable to us, since the app’s core function does not increase proportionally with the number of orders.

Be Aware!!!!! Do NOT install this app! Besides charging a monthly subscription fee, they also charge additional fees based on your sales volume. This pricing model is outrageous and feels like daylight robbery. Be very careful before installing!

We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning. We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing. The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing. The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model. The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.

Unfortunately I've had to change this review to 1 star. I have been trying to contact support for over a year and now I'm just going round in circles and no one is responding to me. I will now have to look for an alternative app. The team have put in a lot of work to get this working exactly as we wanted! There were some complexities when moving over to a new theme but they worked tirelessly to get any issues resolved ! Thanks to all the team, great app which supports our complex requirements :)

Unfortunately I've had to change this review to 1 star. I have been trying to contact support for over a year and now I'm just going round in circles and no one is responding to me. I will now have to look for an alternative app. I would highly recommend this app! I had a very complex request for one of my sizing charts and I have been working with Arci and the team over the last few weeks and the end result is even better than we hoped! The team were incredibly helpful and spent a lot of time working on this. They always responded quickly and came up with awesome ideas to achieve what we were looking for! I'm planning to roll this out across other stores and products, it's an amazing app with so much functionality and customisable options!!

The base app is decent, but false advertising will lead you to buying the upsell. The translate feature clearly says "Translate your size charts and recommenders". However when you buy it and hit translate, it only translates the buttons and header. - Content inside the size guide is not translated - Shopify's native "Translate & Adapt" can't touch it - Support told me you can't create per-locale Size guides, so there's no workaround Their recommendation was to use another $40/mo translation app.

Do NOT use this app! Support is very bad, and if you are doing bigger sales, they will charge way too much. This is a very basic app that can quickly cost you hundreds a month. (without you knowing about it) Stay away!!!!

This doesnt work!!! Tried getting it set up - and it doesnt appear on my page

I’ve been using KIWI for a full four years, but please take note: they refuse to export the data you’ve created on their platform. This clearly appears to violate principles around data portability under privacy policies or terms of service. If you don’t want to end up like me—unable to export your data after years of use—please choose carefully.

This app has been a nightmare from the start. It constantly crashes on the product page and the size information is always wrong. Support is painfully slow and never actually solves anything, they just say they’ll look into it and then never follow up. As a paying customer, I expected at least basic help, but the problems have persisted for ages with no resolution. The worst part: I was invited to a call thinking my issues would finally be addressed, but instead, I was yelled at by an employee for “asking too much” just because I wanted the colors and fonts to match my website branding, something every other app provides without issue. The attitude and lack of professionalism are unbelievable. Do yourself a favor and stay far away from this app. It’s a waste of time and money. Absolutely horrible experience, never install!

Very hard usage, customer support is never available. You always get an AI bot, and never able to get in touch with a real person

We've been using this app on multiple sites for many years and have found it to be buggy from time to time. Recently this has caused issues with the operation of our sites. Bugs happen from time to time, we understand that. However, the extremely disappointing and frustrating thing is the lack of assistance and communication from the app developers. We've had an open ticket for over 6 weeks that has not been resolved and now that ticket has been removed from the chat. Overall a very frustrating experience, still with no solution. Based on our recent experience, we cannot recommend this app.

Moved to next plan -> decided it's not okay for us (not possible to translate fields from English). Tried to move back after few minutes and it was not possible anymore. Created lots of manual work for us without any real reason.

Customer support is really hard to reach and i have had a problem for days now!

Aweful app. I've been very disappointed. I've been trying to set up a bra size recommender for month and the support has been of zero help, it's not working & they even charged us more. Don't recommend.

Can’t see the size chart in the mobile site

Forced me to leave a review every time I tried to save a template.

总是发生同样的问题，当我们点击尺码的时候，插件就消失了

Unreliable app with major functionality issues. The "Import Product Table" feature is completely broken - the "Select" button is unresponsive. I've been reaching out to their support team for a week, but they still haven't fixed this basic problem. Save your time and look elsewhere.

Not able to properly review as I can't get further with instalments before I leave a review..

Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.

Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help

I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.

stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.

on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!

Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.

Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?

Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan. I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update. We will be waiting in the meantime. Please improve your communication in the support/tech team. Thank you. EDIT 1: After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach. He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.

The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.

The app is not working from time to time. Currently, it is not working on iPhone devices for which bug we haven't heard anything from the app support team.