Kiwi Size Chart & Recommender
by Staytuned · launched
View in Shopify App Store ↗Reviews (1179)
Bastante funcional.
Developer reply ·
Hi Linda, My name is Sharky, a Customer Experience Lead at Kiwi. I appreciate you taking the time to share your feedback, and I'm glad to hear that you're finding the app useful. I'd love to understand what we could improve to make your experience better. Someone from our team will be reaching out to learn more about your feedback and see how we can help. Thank you for giving us the opportunity to improve!
fsf
Developer reply ·
Thanks for sharing your rating. We’re sorry your experience with Kiwi didn’t feel fully right. Someone from our management team has reached out by email to better understand what happened and help improve things for you. - Kiwi Management team
Developer reply ·
Thanks for giving Kiwi a try and keeping the app installed. Our team has reached out by email to offer assistance and better understand how we can improve your experience. We hope to hear from you soon. - Kiwi Management Team
Developer reply ·
Thanks for your review. We noticed your experience may not have been perfect, so we reached out via email to offer some help. If you need quicker assistance, you can also use the in-app chat anytime and our team will be happy to support you right away. - Kiwi Management team
Developer reply ·
Thanks for leaving a review! We noticed you gave us 3 stars, and we’d really love to understand how we can make your experience better. Our team has already reached out; we’re here anytime if you’d like to share more details!
i cant add size chart to my producys
Developer reply ·
Thank you for your feedback. We’re sorry to hear you had trouble adding the size chart to your products. Our team has already tried reaching out to help resolve this, if you’re still having issues, please reply to our message or contact us through the in-app chat anytime. We’d love to get this fixed for you right away
We like Kiwi for its easy setup & ability to use our own designed template. It functioned well for us until this spring when something with the design broke within the app. The Kiwi team addressed our issue quickly only once we left a low-rated review. It ended up being a simple adjustment and our size guides are functioning as they once were, but it would have been a better experience had the team advised to update the sizing plugin when we surfaced the issue months ago. We will continue to use this app & hope for better communication if we run into anything again!
Developer reply ·
Hi team, Thanks for flagging this. We're sorry to hear about the frustration. We checked and haven't received any recent tickets from you since April 16, so it's possible your latest messages didn't come through. One of our team members will be reaching out shortly to assist and make sure this gets resolved properly. - Kiwi Management Team
This app shows in a wrong place about sizes. It is only half visible. How can I change it? It is a bug? Please help
Developer reply ·
Hi team Delikatessen team, We're sorry to hear about the issue with the size display. We checked and didn’t find any support tickets from you, so our team will be reaching out directly to help. You can also message us anytime through the chat widget in the app for faster assistance. We'll make sure it's resolved!
new still learning
Developer reply ·
Hi MY$TOAR and team! Thanks for taking the time to leave a review. We understand there's a learning curve when getting started, and we're here to make that as smooth as possible. If there's anything you're unsure about or need help with, please don’t hesitate to reach out to our support team. We’re happy to walk you through the setup and make sure you get the most out of the app. Your experience matters to us, and we’re committed to helping you succeed.
Initially things started off positive. The person helping was responsive and tried to help, but when things were not working as planned, things shifted, responses lessened and then just stopped. I would check to see if any updates were happening on the site and things were happening but not for the better, mostly unsuccessful attempts to fix. Then I received it's working for me etc.(which was not the truth). Eventually, he explained based on a conflict from a different program my request couldn't happen the way I originally wanted, which was fine. Fast forwarding, he was able to make the alternate changes, but I only became aware of them because I kept checking to see if anything was happening. During that process he messed up a few things, and stopped communicating all together. In the end I just starting sending screenshots of how things looked. He eventually, put things back together, but had I not checked and started sending screenshots, I'm not sure what would have happened. Because things did workout in the end I'm leaving 3 stars, because there were honest attempts to support but somewhere along the line things took a drastic turn.
Developer reply ·
Hi Corporate Giggles and team, Thanks for sharing such a detailed review. It's clear you were patient and proactive throughout a frustrating experience, and we genuinely regret that the communication fell short during a critical time. While it's good to hear things were ultimately resolved, your feedback highlights the importance of consistent follow-up, something we're actively helping the team improve. Your insights are a valuable reminder of where we can better support both merchants and their customers. If you need further assistance or have additional questions, please don't hesitate to reach out to us!
Developer reply ·
We're truly sorry to hear about the issues you've encountered with our app. We deeply value the time you've been with us. Your support since 2019 means a lot, and we're committed to making things right. It seems the initial issue occurred due to a problem with your credit card expiration, which unfortunately affected your app access. We tried to work with you to resolve this, as we're always eager to support our merchants like you. Rest assured, if the payment issue hadn't occurred, your experience would have remained uninterrupted. Your satisfaction is very important to us. If you're open to reinstalling the app, we'll make resolving this a top priority and provide all the support you need. Thank you for considering giving us another chance. - Kiwi Management Team
Developer reply ·
Hi Fcvintage and team! Can you please share more information? Your feedback is important to us as it helps us continue to improve our app. We also want to ensure that you get the best experience out of our Kiwi. We look forward to your reply!
I used Kiwi Sizing to display size charts on my Shopify store, and while the app functions basically as advertised, their pricing model leaves much to be desired. On principle, I have disabled from my store and will be removing the app. The Ultimate Plan starts at $12.49 USD monthly, which seems reasonable until you delve into the fine print. They charge extra fees based on the number of web orders you receive: $0 extra for less than 100 orders $5 extra for 100–500 orders $20 extra for 500–2,000 orders $60 extra for 2,000–6,000 orders $120 extra for 6,000–10,000 orders $200 extra for 10,000–20,000 orders $350 extra for more than 20,000 orders To put it into perspective, it's like hiring a plumber to fix your pipes, and then being charged not just for the repair, but also an ongoing monthly fee based on how much water you use afterward. It doesn't make sense to pay perpetually—and increasingly—as your usage grows for a service that was set up once. Furthermore, a sizing chart is just one of many factors that contribute to the success of an online store. Even the world's best sizing chart won't boost sales if the site has poor products or a bad user experience. It feels inappropriate for Kiwi Sizing to implement a pricing model that scales with my store's success, almost as if they're taking credit for increased sales that result from a multitude of other efforts. While I appreciate the functionality of Kiwi Sizing, I can't recommend it to other store owners who are mindful of scalable and fair pricing. Unless they reconsider this approach, I'd advise looking for alternative solutions that offer transparent and reasonable pricing without tying costs to your store's performance.
Developer reply ·
Hi there, Thanks for this super thoughtful feedback. We are actually going to review our pricing soon, and. I'd love to be able to talk to you 1:1 to get more of your feedback on how we can improve it. I will reach out to your email to see if you are open to this. Again, thanks for sharing this feedback on our pricing -- we really appreciate the time you took to detail out your thoughts. -Lauralynn
I can't honestly leave a review yet, as I just downloaded it. But each time I make a change to a size chart I am working on trying to input info in, it ask me for a review. So I am doing this review to stop the pop ups.
Developer reply ·
Hey there E-SeaRider team! We understand that you just wanted to pop-ups to stop. We hope that you revisit your review once you've spent enough time using our app. If you have any questions or need help, feel free to reach out to us by click on the chat widget within the app!
Export of size chart not available. Rest is good
Developer reply ·
Hey there Janasya.com and team, Thank you for sharing your feedback. Are you available for a quick call for us to discuss your experience? We value your input, and will do our best to improve our app. We hope to hear from you soon!
good until now
Developer reply ·
Hey Deer Outfit Kuwait and team, My name is Sharky, one of the Supervisors here at Kiwi. Can you tell us more about your review? We would love to help out if you've encountered any issues or have any questions. You can reach out to us by clicking on the chat widget through the Kiwi app. We hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Kiwi Size Chart & Recommender
Does this size chart app really take a percentage of your sales?
Developer reply ·
Hey there DSPLN KIMONOS! If you need any help or have any questions, please reach out to our support team by clicking on the chat widget. We'd be glad to help you out!
decent
Developer reply ·
Hi Narticlothing and team, Thank you for taking the time to share your feedback with us. Can you tell us more about your experience? Are there any areas you noticed that need to be improved? We'd love to hear from you soon. Respectfully yours, Sharky Team Supervisor - Kiwi Size Chart & Recommender
Developer reply ·
Hi deevinekreations and team! My name is Sharky, Team Supervisor here at Kiwi Size Chart & Recommender. Can you tell me more about your feedback? I'd love to hear more about this review. Is there anything that we can do to improve and make your experience even better? I hope to hear from you soon! Respectfully yours, Sharky Team Supervisor - Kiwi Size Chart & Recommender
Somewhat disorganized, decent visual appeal however.
Developer reply ·
Thank you for providing an honest review. We appreciate your feedback and we'll work with our developers to improve the user interface and make it more organized. Please let us know if there is anything else we can help you with!
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme. Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Developer reply ·
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now! So, thank you for teaching us! (Also, we are always around to help if you need anything)!
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Developer reply ·
Hey Urban Kit team, thanks for the review. If you check out this post, https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at help@kiwisizing.com, and we can help out!
