PROJECTISR US
United States
Reviews (17)
Update 8/7/26 -A big thank you to Hendrick for all his help! He responded to our emails very promptly and actively worked to resolve our issues. He is responsible, attentive and highly professional! Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems! Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.
Developer reply ·
Hello! We are sorry to hear about your experience. Our technical team always tries to deliver fixes as quickly as possible. However, some improvements can require more time, depending on what needs to be improved and how many resources have to be involved. Our support team gives updates on the technical fixes processed by devs as soon as they are available. We always try to find and suggest possible workarounds to the users, if there is no automated solution yet. We can see that the workaround for your case has been offered. Try it out and let us know what you think. If needed, we would be happy to schedule a call to make sure the suggested way works well. We would be glad to assist with any further questions.
Great support all around
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
Developer reply ·
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better! Hannes Bez | Director of Customer Experience
Great support - been through 20+ emails together and we finally got the desired UI. Super patient along the way, and very consistent support.
Developer reply ·
We're happy to know that you're happy with our support 🙂. And thanks for your awesome review!
Pretty awesome app and support. Ezra's brand. Tried many other landing pages and I think this one suits our need the most
Developer reply ·
Hey Projectisr Us! Thank you for leaving us a review. Happy to hear the app is meeting your needs. That's why we built it! If you need anything, please reach out. - Team Zipify
Excellent support - no complaints. Willing to work with our third party app and very responsive to our requests. Follow-up: Their support team is awesome, and Christian is a beast. Had a campaign that is about to go live and we found a bug. Contacted slide cart and their team resolved it within 12 hours. Saved my day.
Developer reply ·
Hey Projectisr US, Thanks so much for taking the time to re-review us! It really does mean the world to us, and we're so pleased to be able to help your business! I'll make sure Christian knows as well :) Warm regards, Richard Customer Success
Great app - has more functionality than most page builder app. Great support - was able to solve issue quickly!
Developer reply ·
Hey PROJECTISR US! Thanks for the review. Happy to hear that you're enjoying all of the functionality Zipify Pages has to offer. Stoked you had a positive experience with our support team, too. They're the best! If anything comes up, please reach out. -Team Zipify
Really strong user interface and support team response rate. I've had excellent experience so far with the app
Developer reply ·
Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk
Great app - extensive functionalities at this price. I spent 4x the price on a different app for FB feed for fewer functionalities. Responsive support.
awesome app - haven't had an issue with it. Reliable when you need it and fair pricing in my opinion.
Saved tons of time by comparing all theme files and automatically flag any changes. Excellent UI and would be even better if I can download the changes. Thank you so much for the kind words! I've made a note to add a diff file download to the next version. This suggestion made may day. Most likely won't be until after BF/CM, if you have any other ideas or feedback to make Diffy even better, always feel free to reach out by email.
very quick response team and helpful in getting things fixed. Had a few adjustment to the app and they accomplished it rather quickly
Overall excellent app easy to install. Would recommend adding the feature to allow a default option if the customer simply close the pop up.
Awesome support team that's very helpful. Very responsive team and is able to resolve issue in a timely manner
Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot
Awesome support that is able to customize and fix issues timely. By far the best support team out of all apps that I've used
Solid search feature - has worked great in the past an didn't have any issue with the app on both mobile and desktop
