Loop Returns & Exchanges

Great overall platform and easy to tailor to your online stores needs. Loop Support is always so helpful and quick to respond when an issue arises.

Great customer service!

Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. Great experience with Loop's support team.

We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.

Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!

Great product and the support is great.

Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.

very patience and resourceful - have been working with loop for years now.

Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.

Rece was so helpful and professional. He resolved our issue quickly!

App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!

Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excellent service—I highly recommend both Rece and the support team!

Fast, helpful and accurate support!

Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!

super helpful

Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!

Loop's customer service and expertise in navigating Shopify stores is great!

Return processing has become super manageable for us. Loop Returns is a great app to streamline your returns, and their support is also very helpful. Emma was very polite and responsive. She helped very quickly and provided a solution we were looking for.

Thank you very much for your help, Rece G. Your support was both helpful and quick. Amazing work with you

Support team quick to respond and Emma was super helpful!

Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!

Support team is quick to resolve issues.

Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!

Emma in Customer Service was a pleasure to work with!

Rece was very helpful. My concern was resolved right away.

Simple to use. Easy to set up. Very cost friendly. Highly recommend!

Loop has transformed our business with a self-service platform where customers can create and ship back their returns & exchanges with ease. The implementation is simple, and the set-up is intuitive. The Support team is exceptional. No question is too big or too small, and the response time is excellent. They go above and beyond pointing me to a self-help article, and actually dig in and help come up with solutions to questions. Highly recommend Loop!

Very Professional

We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.

We’ve been using Loop for over a year now and it has truly transformed our returns experience. By integrating it with Shopify and Brightpearl, we’ve been able to automate and streamline our processes, taking the work out of managing returns for our team. We particularly value the vast array of new features Loop consistently launches; they allow us to stay ahead of evolving customer expectations.

The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!

Clear and concise information from Rece! Easy to understand and be able to share with the customer.

Support was excellent– Friendly and knowledgeable, helping answer my questions.

thanks Rece

Takes the guess work out of returns/exchanges. The process is almost fully auto-mated for us at this point thanks to Loop. And when we have questions or need guidance, their customer success agents are incredibly helpful (shout out to Ninthuga for walking me through some trouble shooting!).

Loop customer service is always ready to help!

Exceptional Customer Service

Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!

The Loop team were super helpful and responsive!

Loop Returns has made returns and exchanges incredibly simple for both our customers and our team. I also want to specifically recognize Rece from their support team — he was fantastic to work with. Quick to respond, knowledgeable, and genuinely helpful in getting everything resolved efficiently. Overall, Loop Returns has been a great addition to our company, and knowing their support team is this reliable makes it even better. Highly recommend!

We love loop, and they integrated perfectly with our 3PL. Special shoutout to Ninthuga from customer service for the great help

We always have a wonderful experience with the support team!

Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.

Loop is the default when it comes to RMA platforms to integrate with Shopify. The Loop support team is super responsive and equal parts "systems tutor" and "troubleshoot support". Always quick on the reply and takes constructive feedback very well. They are constantly implementing global solutions as these softwares continue to evolve rapidly.

Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed. Also, Emma was very responsive and helpful. She quickly understood the ASN export issue and suggested narrowing the date range, which made sense given the data volume. Her communication was clear, professional, and friendly throughout. Overall, a smooth and positive support experience.

Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.

Their support is very prompt, and their team is knowledgeable and friendly!

Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!

Loop makes returns and exchanges really simple for our customers and our team. Everything works smoothly, and it’s helped reduce support tickets on our end. Their customer support is also excellent. Quick to respond, helpful, and easy to work with. Overall, it’s been a great addition to our store.

Loop Returns made the entire support experience incredibly easy. The team was quick to respond, clear in their communication, and genuinely helpful. Great experience working with their team. I highly recommend Loop!

Best in class app The service from Ninthuga in particular was very helpful

Fast and friendly help!

Kind, quick, thorough and helpful

Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.

Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.

Very helpful and detailed. I appreciated the support!

App works good, support is always on point.

5 star experience. support team is responsive within a day. it's just a leave and let be feature.

Good customer service and easy to navigate and track returns.

Rece was huge help! He helped guide me through the advance exchanges and made it super simple for me to figure out! Thank you x10000!

Very helpful

Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate

So easy to use, great support, great workflows and automations.

Always quick to reply and assist!

Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!

Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!

Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you

Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!

CX is very responsive and quick to help!

Great support!

Loop is a fantastic returns partner to our small business! We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need. Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.

Awesome app that saves our CSR team time-and the customer service is fantastic.

Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.

Customer Support team is amazing! Sale team can be a tad tough to work with sometimes.

The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!

Incredible support. We were a particularly difficult setup and configuration but support was ALWAYS quick to respond and tackle the challenges we were facing. I can't recommend them more highly!

Support team is really helpful!!!

Fast and helpful service!

Really helpful and responsive support!

What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)

The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries

Thanks for the prompt response.

Rece is the BEST support specialist!! He is always so thorough and answers our questions with great detail. Thank you Rece for going above and beyond every single time! We are so happy to work with him.

great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.

Emma was great!

Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!

We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.