Translate store ‑ GTranslate
by GTranslate Inc · launched
View in Shopify App Store ↗Reviews (674)
Don't install if you are not willing to pay for their paid version, lots of restrictions, you cannot edit,you cant even create a account on their website. Translations are not 100% correct,if anything wrong you will have to pay first & then only you can edit it. This app is not worth paying 12 dollars per month. I asked them to change the position of mobile widget for that they asked me that it's payable. Not everything has to be paid. sorry really disappointed with this app. Great now this app has blocked me just because of this review that makes this app a thorough professional app, because i found today that its uninstalled from my store & upon installing it again,its not working anymore,cost of saying truth & they think that they are the last app on shopify store that provide this service ???
I do not recommend using this add-on. We have been using it for two months, and apart from technical issues, which can be resolved somehow, there is a very global problem: their servers are located in France, so if you use translation on your own subdomains hosted on their server in France, Shopify and all other services such as cookies, etc., will incorrectly determine your user's location, mostly as if they are in France, This significantly distorts the data transmitted to advertising accounts and also harms conversion rates, since the user's country is set by default according to their location, and since their server influences this and identifies it as France, you will have many abandoned checkouts and many problems with this application. Support makes it seem like they want to help, but in reality, they provide a solution that does not fix the problem at all. And if you don't understand this at all, you won't notice it, but the damage to you will be enormous.
Using this app from 1.8 years when the traffic increase to 13k they told me to upgrade server to 10k$ monthly package. Now our traffic generate 3 to 5k$ in sale through g translator and average profit is 600 to 800$. How can we afford 10k$ monthly server.
Very junk plugin, not recommended. When you uninstall this plugin, it will hog your second-level domain name, showing that you did not pay. The links to the website we made before are not displayed properly. This is an act that damages the seller's interests.
bad CS, and they charged me without notify me, and I don't need the paid plan , and i was charged 19.99 and get nothing
I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay
La aplicación tiene muchos errores. Las tallas de S, M y L se traducen mal. Y las pantallas de pago (que es lo mas importante) no se traducen
Gtranslate are really not honnest and not skilled people. The app brought so many errors on my website, and they never helped with it, they ended up just blocking my account after maybe 3 years because I was insisting too much that they solve the issue. This is one of the worst support you can find, and the worst technology. Most reviews here are fake because they insist a lot for you to give a review when they do a small adjustment.
Horrible service from MILENA. The app doesnt allow us to translate slideshow and 1 hour of fighting she says we can do it ourself instead of helping like her other colleagues do normally. Such a pain to have to fight and loose so much time
It literally ruined my entire code and showed: "translations missing" all over the website. It was hell. This during black friday. Their support team just asked me to uninstall the app, I told them it made things worse, that I reinstalled it to address this issue. But they ignored. Me. Stay away from this app.
shit app, show "402 Payment Required?" shit app, show "402 Payment Required?" shit app, show "402 Payment Required?"
I am trying to setup the app, but find it difficult. I dont know if I shall copy and paste the code in the text box or copy and paste {% include 'gtranslate' %} this only.
UPDATE 4.0: There are always random parts which arent being translated by the app. Really annoying. You have to check every custom domain page by page. Also the app doesnt work with Shopify Markets UPDATE 3.0: Awesome app with initial, prolonged issues. Were just getting started to really use the app since we had to wait for all parts - especially plug ins - to be translated. The auto-translations are semi-good. There are def corrections which need to be done. Its odd that some are randomly not being translated by the app. I really have to mention their expertise tho. By far the most prolific amount of options in comparison to other apps. If you want your currency to be localized it will cost around 100USD, which has to be paid separately and cant be added to the shopify bill. UPDATE 2.0: We changed from 2/5 stars to 1/5 stars. We gave the app 5/5 stars at first while being on their highest plan. Unfortunately, the app didnt translate crucial plugins. They assured us to change that in a timely manner. 2 weeks passed - nothing happened. We changed the review to 2/5. They did something while making all crucial plugins (eg reviews) disappear on the original page. Really disappointing right now.. Have to change my rating from 5 to 2 stars. The app still hasnt translated every plug in and weve been waiting 2 weeks now for that task to get done. Were on the highest plan they offer but the technial support is really lacking. They probably have a lot of work to be done but as a customer who is on their highest plan we demand faster solutions. INITIAL REVIEW 1.0: Awesome app. better than Transcy. Greatly appreciated and very helpful support was provided by Susanna!
Unfortunely I must change my previous Review. the app stopped to work correctly a week ago, there is a great caos on my website at this moment: all the subdomains are offline, all the subdomains redirect on the italian checkout pages and not on the correct subdomains checkout and, MOST IMPORTANT, i have no support from the GTranslate theme to fix these issues asap. I have sended a lot of email in the last days without any result. I'm thinking to uninstall the app. Not good
Been using the app for a few months, there's a lot of bugs in this program, all the number in my site will turn into XNUMX , I've contacted the CS a few times , and sadly this problem cannot be fixed. The cs also mentioned that "We know about this issue and it's in our roadmap to change the translation logic, however due to it being a fundamental part of the current translation and text parsing algorithm, we can't give a time estimate as to when this change will take place." if your website original language is in Chinese, this bug will appear on every single page of your site and they won't be able to fix it , so avoid using this app if your site language is in Chinese.
I installed the free version, unfortunately it did not work. Tested it in 3 browsers. Uninstalled the app again. Too bad.
Customer service amazing before buying the app. Later when we changed the theme and need them the most to have a perfect website launch, we are waiting 6 days (and counting...) without a solution for our website. Simple task to transfer the customization from the old theme to the new one. Unbelievable.
I wouldn't recommend this app for website translation solution We moved from WEGLOT to GTranslate for a more cost effective solution. The support at GTranslate haven't helped get either of our 2 sites over the line. Lots of Canonical issues & Href issues causing errors in search console. Their technical support just keep telling us to wait but were in no idea when this will be solved. Our traffic has dropped over 70% since moving from Weglot to GTranslate. Were hoping they will solve this other wise we will have to revert back to WEGLOT will take another few months to reindex. My opinion is to use WEGLOT until they get their app and support up to speed
I tried this app FREE version and it doesn't work. The translation is completely wrong. SO it's not a free app because it works only if you pay. BYE! I said FREE version doesn't WORK. A customer can't choose this app because it's free ... it doesn't work. I trust you if a costumer pay it could work.
I really have no idea how they get to 5 stars. The auto translation is convenient but then not everything can be translated. If you use other Shopify apps like a countdown timer or pop ups, they won't translate it. You can request their developer to program it for you, which is what I did. After 2,5 weeks, still not fixed. I gave up. I switched to langify which is a little more pricey but it gives me full control to do everything by myself, any single bit of the website can be translated. I cannot wait 3 weeks each time I change something on my website... Also the customer service seemed overwhelmed. I've even sent a PDF with screenshot to show what needs to be fixed and the customer service contact couldn't even tell me the status of it... she also didn't pass it over to the developer, so I was in touch with the developer and send it over again. Nobody tracked the progress on my issues but asked me to verify what was done, what wasnt and to tell them "to speed up the process". Is that customer "service" ?!
L'ho installata ma non traduce, traduce solo alcune parole e pure male. Peccato perchè ne parlavamo bene dai commenti
After months with this application ... my verdict is: ineffective service WITH HUGE ERRORS You can find that your website shows the word "SEXTOYS" and you don't realize it until a relative of yours tells you ... (and no, there are no sexual content products on the website) I've been with this application for a few months and now I'm definitely going to switch it as soon as I can. Firstly, they don't add "reflang" tags by default, which is very important for international SEO (and especially if your target multilingual country). SEMrush helps you detect this error ... because GTranslate already told you that it even says "no need" (that answer is unproductive) Second and WORST: I find a bad and unpleasant translation made with the word "sextoys". I contact them, and they tell me that it is because the option "centralized system" activated by default appears, and that activating it will no longer cause such rare translations (they are translations made by other people with the same Gtranslate application and that serve as a basis data for the Gtranslate application). Come on ... someone with a bad idea set about doing those kinds of translations that really are not, and thus affect the entire network of websites with GTranslate. Imagine .... because the word translated "sextoys" was ... PRODUCTS. So,... PRODUCTS = SEXTOYS
Horrible support with horrible translations for a paid app ($17.99 a month). I speak 3 languages and my wife 4, none of the languages that we finally!!! got the app to translate were even close to being acceptable. Google translate does better than this. In top of that, you have to go through a lot of work with your DNS settings on the domain side to grant access for this crappy app to work???? In this day and age where most apps are server loaded who thinks it is ok to provide this "service"? Would not recommend.
I don't recommend this app. Very very difficult to use, very expensive, don't work. A lot of bugs, bad user experience.
I tried to unistall this app, but could not. Even after deleting the app, the drop down still shows on the website. This is junk .
