DaRoAn
Spain
Reviews (14)
Be VERY CAREFUL with hidden charges ! 1 year after I got billed and unfortunately the way Shopify works, once you install you authorize any charge and you can't make limits, only the app provider can.
Developer reply ·
If you are reading this and are having billing issues, please email us at info@tiny-img.com - we resolve 100% of the cases related to billing. --- The merchant was billed for extra optimizations on the 2 year plan. We understand how unexpected charges can be frustrating so I refunded all extra charges. Also I want to clarify a few points. Our app gives you full control to prevent extra charges: 1. Disable recharge entirely so optimizations stop when the plan limit is reached. 2. Set a monthly spending cap in the settings. 3. Turn off image optimization to avoid any additional charges. Also for your store, we provided significant value: 1. Optimized 16,626 images for size, SEO, and quality. 2. Fixed and redirected 323 broken links. 3. Improved your store’s speed with asset preloading. 4. Fixed schema errors to enhance your search rankings. 5. Added lazy loading to images where It's needed. And we have new features like IndexNow, site audit which can benefit you even more! I’ve already refunded the full amount of extra charges and disabled recharge for your account to ensure no further unexpected charges. But It seems that once we refunded you - you stopped communicating.
The app does not synchronize more than 80 products variants and we have over 10.000 ! It is a waste of time if the support also does not investigate or try to resolve it. Waste of time !
Developer reply ·
Hello DaRoAn, Thank you very much for your feedback. Our app can synchronize up to 60.000 products, so I'm surprised that only 80 product variants were synchronized for you. We would be happy to take another look at this case with you. Please contact our support team again at idealoapp@eshop-guide.de. We will certainly find the problem together and can fix it. At the time you contacted us, there was a high support volume, which is why the response time was longer than usual. Best regards, your Eshop Guide Apps Team
App does not work. Customer service is terrible. Sharing private data required when you install the app to try. Waste of Time !
Developer reply ·
Dear DaRoAn, We are sincerely sorry to hear about your experience. As we know your requirement is to utilize Shopify Private App, and not utilize our active Shopify Public App. We informed you during your inquiry on call and emails that our Private App is not active since the time of transition to Shopify Public App that is fully active, hence at the start we informed you we cannot give you any surety of matching your requirement for utilizing Private App, and we would check and revert for this functionality, without any upfront payment. After checking with multiple teams we earlier sent you an email stating the Private App is not readily supported yet, requires developer updates and we opened a support ticket with Shopify team for providing information to proceed with next steps to reach compatibility. Our Shopify Public App is currently fully functional and active, but this is not what you require as you clearly stated. Again sorry we could not meet your requirement for Private App at this time, but in future as this functionality becomes available then we will be happy to provide it to you in case you may still require it on a free trial. Wish you the best. Thank you. ChannelSale team
Great Customer Support !
At least for us the app never synchronized either quantity x price on Ebay. I hate the fact that we users have to give a lot permissions to install the app and then later we see that the app did not work, BUT the data was already shared. Avoid it !
Developer reply ·
Hi DaRoAn Team, Our sincerest apologies for any inconvenience and misunderstanding caused during our interaction. We understand your preferences and truly appreciate your trust in granting us the necessary permissions. Starting now, LitCommerce can accompany you on your multichannel selling journey. It seems that you are having difficulties in synchronizing your product price and quality. Upon checking, we have not received any tickets from you regarding this issue so far. Therefore, our Team has proactively contacted you via our support channel. Rest assured that our support team is fully capable of guiding you through it. Please check your Chat box/Email so we can efficiently assist you! Sincerely, The LitCommerce Team
I think like many other apps they failed in providing a simple solution of JUST sync price x quantity for products matching SKUs. The only way the system working is either by import from Ebay to Shopify or export from Shopify to Ebay, on both solutions you open your store products to be manipulated by them, what is terrible risk if you synchronize several marketplaces. I also dislike the permissions, I think request to much access.
Developer reply ·
Hello Ana, While we embrace feedback I don’t think it’s fair to place a 1 star review on our app while you haven’t used it but inquired about your use case after installation which is not advertised as one of its functions. Our app only asks for permissions needed for the app to function. I see you have added 8 similar 1 star reviews on other connector apps with the same concerns. I think it would be better to realise connector apps need these to function as advertised and if that’s unacceptable for you keep the process manual.
The customer service told me only works on FIREFOX !!! I tried to use on Chrome and Safari without success, returns the error: "{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"
Developer reply ·
Hello DaRoAn, We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari. The error message you received, "Access Forbidden," is indeed unexpected. Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered. Will look forward to serving you again !! Team CedCommerce
For me is useless. I click on SETUP and open a new website with error 404, not found. Show that linked products into Bing Shopping and did not.
Developer reply ·
Hi, I’m so sorry about the error. If you’ll give us another chance, I can personally help you with the set up and we can get this fixed. You can reach me at trevor@reideval.com
The app is amazing and Greg is amazing ! He introduce one suggestion / request in less than 24 hours ! ... now all of us can export the CSV with the Variation ID of the product. Save me money on other app !!!! On top of it, his app is effortless, works amazing, never had 1 issue, this is an app that you can call is fully developed and bug free !!! I not only recommend, I strong advice you reading this to sign the app !!!
Developer reply ·
Thank you so much for the review and the suggestion!
I did 5 test on myself, all non working properly, then ask a customer to do 1, for my shame did not work too. Then finally work partially but not with the head turning. They told me I would not be charged BUT got charged €15.75 + $17.08 to be charged on next month for an app that NEVER WORKED 100% and only 1 time work 90% but did not catch the face turning. The app is not done, need a lot more of testing. Hi, I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations that I cannot control either. For context, Shopify does not allow Partners to cancel charges before they are finalized in an invoice and charged to your card. Again, we cannot issue refunds during same time period period the charge is counted in, or even cancel the charges. I know that sounds unfair, and we agree it is, but it outside of our control. On April 14th, you signed up for a paid plan: https://share.cleanshot.com/s4PqQfT3 Three days later on Monday April 17th we received your email that you'd like a refund for paid checks you used for testing. We cannot cancel or refund charges in the same billing period - and we issued a credit for all ID checks. Issuing an app credit is the only option we have at this time for ID checks in the same period. Now that the bill has been finalized (May 4th), we can offer a refund for these test checks. You should see a refund shortly. I'll follow up in a few days to make sure you have received your money. Please the the screenshot below: https://share.cleanshot.com/Rrk9pnZv Please note that ID verification is higher touch than other methods of verification. Some customers do have issues understanding the prompts, we aim to make this experience as seamless as possible and user friendly as possible. This is why we offer a test mode when you first install the app, it gives you the opportunity to trial out these features before committing to a paid plan.
I would not recommend, to many issues to get setup. Install script on all your pages what I think is to invasive to customer.
Developer reply ·
Thank you for taking the time to provide feedback on your experience. We love that you take privacy as seriously as we do. On that note, we want to reassure you that the device JavaScript tag added to your site as part of the default Shopify app installation process is used only to gather the device information necessary to ensure accurate NoFraud Screening—not customer PII. Device information is an effective indicator of fraud and greatly improves the accuracy of decisions for transactions. We completely understand that each merchant’s situation is unique and that having control over where JavaScript tags appear on your site matters. While NoFraud does require merchants to place our device JavaScript tag on their sites for accurate fraud screening, some merchants choose to limit placement to a location or locations where they can be sure it will load at least once for each customer completing a purchase, typically the cart and/or checkout page. We recommend placing the script towards the bottom of your element or in your site's element. You can read more about it in the NoFraud Help Center (https://helpcenter.nofraud.com/hc/en-us/articles/360060395191-Device-Javascript). With the device JavaScript tag present in a place it will load at least once for each customer completing a purchase, it can be safely removed from any other pages where you would not like it to be present. NoFraud Support (support@nofraud.com) is more than happy to help you through this process and talk through any other questions to get you up and running with our fraud protection in a way that works for you. -NoFraud Team
The app did not work for sellers of used products OR products listed on Shopify with variations. I install and sign the service on 23-MARCH and uninstall on SAME DAY ... I got charged $29 for a service that I never used and did not work. NIGHTMARE ... be careful dealing or installing this APP !
The app never worked to me. Expended HOURS and more HOURS. If you sell refurbished / used products with different SKU and same BARCODE ! CedCommerce have some good app, but this is not one of them. This app is a NIGHTMARE !!!
Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!
