Privy ‑ Email, SMS & Pop Ups Delisted

the dashboard functionality is so poor. I have to click at least 3 times on each button to reach where i want to. Limited features. Limited integrations with shopify. Limited flexibility in designing. Switching back to klaviyo would be a better option for sure.

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

Pretty good APP although I have had a few problems with the pop up that cannot be resolved. I feel it is overpriced for what I am getting.

Decent pop-up app but the email client isn't great... We tried using it and it failed enough times that we leaned back into MailChimp. We have run that integration with MailChimp and lets see if that works...

Great app. Terrible pricing. Klaviyo really needs to fix their pop-up builder as using Privy just for pop-ups is not economical. Privy should really offer a non-email plan for customers who just want to collect.

Quite nice... Lot's of services in one app. Good pricing structure. Good customer service. Needs more features though, and a bit of integration and UX polishing.

Money heist alert!! Be super aware before you activate the paid plan. Privy has the most ridiculous policy that says, removing the app does not automatically stop the billing. We tried the app and uninstalled it the same month, the billing keeps rolling. Privy support will not refund all the extra charges, although they can clearly see that we didn’t take advantage of the app at all after removing the app, Yes, we are responsible for not carefully reading the policy but Privy can easily correct this by verifying and refunding full payment. Their policy doesn't make sense at all and it almost sounds like a trap. UPDATE from 1 star to 3 star: After seeing the initial review, Privy's billing team verified our last login to the app is actually same as we claimed(last year), they refunded all the remaining amount. The whole experience can be a lot better should their support team make the proper refund in the first place. I wish Privy will consider changing the "removing app doesn't auto remove billing" policy as that is still a big trap to any Shopify store owner. Or at least alert the owners with email or something after the app removal.

Having some issues with branding our emails. When the app sends email confirmations and newsletters they come with the Privy brand. I believe this is not good for any business and I am surprised no one else has complained . We have been chatting to support for almost 2 days now and still not clear answer. Not very happy with this, plus a bit expensive for the service.

I use to love this app it was easier to navigate. Now it's so hard to even use our own design. If you can let us build element one by one I am more than happy to stay with you guys, but as is now I am looking for another App

I have been using this app for 3 years for a single pop up. have about 5k a month page views, and now they have put a limit on pageviews and are charging $20 a month. Time to find a new app, nothing special that any email platform cant do.

I want to use it, but i want to pay thru my shopify shop or thru paypal. but they dont have those option, only have the credit card option. it sucks. why my other apps didnot make me to use credit card only. so said cant use it

wish you had more options for the free account. very limited. I do appreciate the one pop up - but I don't appreciate the price for someting menial

Not super user friendly. Still figuring it out. It keeps glitching out on me. This app will take some getting used to.

I use this app to collect emails and it collects emails for us, and we wish it auto-updated, but hey.

difficulty testing the app in mobile and desktop, unsure how it is working, am a little confused to be honest

Just starting today so too early to say. First impressions are a bit complicated but many that's just me!

it doesnt work for now. trying to figure out why sdnfq;oerjnfg;qoejrngv;ejwnfbv;ijenfbv;ikejnwbv;kejnsbvi;jaenwbnr

I used this app for a pop up on my site. I found it a little confusing at first to re-design a custom design but eventually got the hang of it.

I used this app for newletter signups. But once the trial period ended they erased all of the form settings I had set for my site so I don't know if it's worth going through the design and setup process again and continue using the app.

knkjnjnioijoijojoijoijoijoijoijoijoijoijoijiojoijoijoijoijoijoijoijoijiojiojoijoijiojiojjjjjjnkjnnkjnkjnk

I like this app but would love to see a social follow discount, not just email. To replace the bekeeting app that shopify no longer supports.

No good on mobile screen However I don’t have a computer and work off my mobile at all tones So you need to sort the design aspect out

Too new, trying to learn how to make a newsletter and learn how to work around the templates. I can review after i start working with it

Looks OK so far but this damn pop up has started asking me for reviews before I've even had a chance to use Privy. I'm not sure that this is good practice and would encourage Privy to re think the timing of when this thing keeps popping up. Perhaps encourage people to use the platform first and then seek a review?

I have edited the design of a current campaign 3xs. Saved all three times. Go back in to check and see how it looks and it has reverted back to the original everytime. Tried to preview it on my live page and it also had reverted back to the pre-edited version. Not impressed.

It's persistently asking me for this rating but I just added it and have no clue how it works. 3 for now because I don't know but need to get work done without seeing a request for a review again!

It seems to work ok, but only 7 of my hundreds of customers from shopify are showing up. I think it will work better once I get all of my customers in there. It said it imported it automatically, but it hasn't yet.. f

Ok application but not very easy to use and play with. We are using to show popup at the first page.

I am still trying to figure this out. Just upgraded to the newsletter platform because Mailchimp is not an option. I can't figure out how to link newsletter opt-in sign ups with Privy yet. So

Reasonably easy to use marketing app on the free plan. Good information provided with performance reports.

Slightly confusing. Would like to be able to chat with tech support IRT. Other than that, great and resourceful service.

I am not enough of an expert with Privy to say but I not impressed enough to move to the paid version

I dont know how it works yet cause i just installed it into my website, am going to creat some campagns and see how effective it is and i will let your people know if its a good one or no.

Very happy with everything so far. Seems to be quite easy and efficient. Happy to continue to use and test.

I found it a little confusing to use. I think it should be a little more user friendly! It wasn’t clear if I was finished and difficult to get to the preview.

Pretty user friendly, I just feel like it is really expensive to use what if offers. I hope it'll be worth it.

not activated now, could not register, could not submit any mailbox...support, could you help me??????????????????????

First time using app. No review yet. I dont know how I am supposed to review something when I am just signing up for it.

found it confusing to set up jus wanting a simple app to get customers to sign up and this one took ages and I couldnt seem to preview without goint to my site and gave up in the end

gerneral, Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app

awesome so far! Haven't quite seen the results I am hoping for yet- but willing to give it time. Hopefully we will see something soon!d

After listening to the Winning with Shopify Podcast I had to give this a try. Seems to be a bit complicated but will keep working at it.

Good! thanks It was helpful to improve my business from the website. I hope that your app could connect automatically with mailchimp.

About to try the e-mail option, since MailChimp and Shopify parted ways. Ask me in a month or two how it went.

the app is good but I am just so annoyed by their review requests every few seconds. I pay for it, let me get to work ... ?!

All in all this is a great app, but the pricing model is absolutely bonkers. $5 additional for every 1000 mailable contacts means you are paying an extra $500 a month just for having 100,000 contacts sitting there even if you're not actively communicating with them...

Could be better if you could change currencey for coupons as they are set in dollars and they mis calculate the amount of traffic your getting in order to get you to pay

This was a great app to install for pop up’s. It helped me to increase my sign up rate faster then expected.

it is so easy to use but the website itself is a bit cluttered to look at. And after generating it, 404 page showed

It needs to have more reporting functions. Very limited analytics available. Generally a good app. :))

It's ok. Strange quirks. Difficult to set up parts of it. Price is right so you get what you pay for. The tech support is knowledgable.

App is okay, but I only need it for the pop up function and am not willing to pay $20 a month to continue to use it.

Just installed this app. Still trying to work out how to get my pop up to show on my desktop ? Not so easy - what is a privy code ??

I haven't explored it much but seems fine so far. Collects email addresses fine as advertised. I am exploring the mail setting now,

So far I'm fairly happy with this app! I deleted it and re-added it and so it is prompting me to write this review which is kind of annoying but I'm trying this out again, in need of a pop up email.

We like the free plan and are looking forward to building my business. We are also looking forward to the email marketing that it offers.

I was asked to do this review upon initial installation. I have literally not used any part of this app, nor even learned its functionality yet. This is now on continuous loop. unusable

Privy works great. I've used it for years with great success. I've lowered the rating to 3 stars entirely because of the way they now have their paid plan set up. I only use Privy for pop ups. I average around 5000 visitors a month which I thought would keep me in the free to use zone. However they count every page a customer views on your website. So this means I would at least need the 25,000 "pageview" plan that costs $35. For me it's not worth paying more than my entire Shopify subscription to make use of their pop up function. So I've switched to the MailMunch pop up. It's free and looks pretty similar to what I was using with Privy. To sum it up. If you are a low traffic store Privy's free option really is great. However, if you're like me adding another subscription for a simple pop up ad just doesn't feel worth it.

I used this app to list grow but it’s hard for me to streamline my contacts and sync with my others

used the app to make pop-up ad for our website. It would be better if they will require each user to attend the online training to teach how to use the app

Just got it 1 minute ago but they asked for a review so I am neutral. And they need a minimum of 100 characters so I typed this

It works and its useful, the whole forced review thing I'm not a fan of but what ever, its free. I would recommend this app.

I'm not sure how good the app is because it keeps asking me to post a review before I've actually used it.

Used this app for email sign up only which worked well. A couple of weeks later we then found out we would have to pay in the future. Unfortunately we signed up with Privy because it was free, so we are now using a different app for this function. No complaints regarding its functionality.

I use this app for newsletters, automated emails, and subscriptions. I like the subscription pop up o. The website but the newsletter feature needs work. I wish it was more like Mailchimp.

Forced us to leave a review before it taught us how to use the app. You should definitely let people try the app first and learn how to use it before requesting a review.

seems good but i'm having trouble navigating my way around. I have started a few campaigns but can't find where they are saved to. I'm sure I'll figure it out but it's taking longer than I would have hoped.

I haven't spent much time looking into it but hope to in the near future. I would like more input on how to best use it.

Just downloaded. Has been great so far! Will update soon! It has been very easy to set up thus far.

Seems to work well so far, just started using the app today. The interface seems pretty intuitive to this point.

I'm just now adding this app and starting to set it up. So far it's going alright just noticing a few bugs. Going to keep working on it and see if it works out for me or not.

A little confusing at first, dont like that they hide the cost. Wish it was more upfront with the prices before i downloaded the app

still exploring, so 3* from me for the time being. after I understand a little bit more about it, I will re-review :))

....................................................................................................................................................................................

Just signed up. Not sure yet. Prompts for reviews so early are kind of irritating and probably a bit counterproductive.

I love the app, the only down side is that a lot of integrations need the upgraded version which is extra expensive.. 78$ per months.

I't has been really long since the last time I used it. I'm restarting now, could give you feedback in next days

Too early to be asking me for a review as I just installed it in Shopify to replace mailchimp! Seems ok so far but had to move all the sections within the signup template as they were on top of eachother with no space to put in an email address (DOH!)

Easy to use! I use it for pop ups in my Shopify shop, mainly for newsletter registrations but could also find new ways of using it.

Still in learning curve for this App. Have just switch from Mailchimp because of the Shopify issues will test it out...

It says free but to send emails it cost 10 a month! I think it shouldn't say free at all if I have to pay anything. But it seems pretty easy to work.

MailChimp is no longer available on Shopify so I'm now using Privy. 3 stars at mo as only just set up

I used this app and it helps us a lot to capture visitor who are an exit on web site. Love this app.

5 minutes in, it seems powerful, but not very friendly. UX could improve big time. Menus and working with it is not intuitive.

I have no idea yet because its asking for review before I've even done anything. That alone is minus 2 stars before even starting - possible to gain them back but at the moment who could really know ? And now it's asking me to delete my review?

I found that the app did not show me a preview of the popup I wanted to create so I could not see what I was actually going to publish. the features that are available however are very good.

I#m confused: How should I give a review when I haven't finished integration. By the way, how can I configure the opt-in setting?

So I only downloaded it yesterday and it seems to be working fine so far but it is still a little early to give a full review

Haven't used it much yet Haven't used it much yet Haven't used it much yet Haven't used it much yet

Going good! very easy to work! Fun color to play with a color board or wheels would be nice! love the site

Just installed it, so I can’t really give an accurate review yet . . . Will come back with a more in-depth review once I’ve had more time/experience with it.

Im only giving three stars as I have just installed the app and do not known if it will be useful as yet...I look forward to giving a proper review after a few weeks of using it.

I needed a pop up. Yours was flexible and ok. I did not look around much. however I would have liked it to have more features for what I paid for and the cost is a bit high for what you get. I do like the notifications

I used it to get my sign ups. I have seen it work well with my site. Also, it helped me get reviews. It is however little slow to appear.

still trying to figure it all out but so far works okay, once we learn how to send email offers might work out a little better for us.

I got this app to hopefully retain customers and get more sales. It seems pretty easy to set up but I am still figuring things out. Will be back once it's been put to use! I am hopeful that it will work!!

I use this app a lot but it is not mobile friendly at all. Pages cover links and it’s almost impossible to use on mobile device which is where I do a lot of my work.

I used privy and overall it isn't bad. The free version isn't great. Would love to be able to email customers their discount code after they sign up to the mailing list... Wish I knew that before testing it out. Also, the emails added to privy are not linking to shopify. Maybe the paid version is better but I thought I would give it a test run before I purchased. Not super impressed with the trial so far.

Create the pop up is very easy. However, I updated the pop up campaign but this doesnt appear yet...

This app is very helpful, i enjoy using it and it is very simple to usee. good job guys. it work very well,