Privy ‑ Email, SMS & Pop Ups Delisted

Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.

I have been using the app for about a month and its going well! We have seen some sales from our campaigns and automation, which is great (means the emails are being seen and delivered, which was one of our concerns starting with a new app like this). So far, the only thing I would LOVE to see improved is the reporting and tracking functions. It is not easy to figure out which of your customers interacted or purchased. I also would like the ability to see the contacts in the segments, this seems like a big miss - I don't want to blast 70-900 people (or even 2) without having any idea who they are or if it was filtered correctly.

We've been using Privy for about 9 months now, having switched from Mailchimp when we redesigned our website. The conversion displays and automations have been a game changer for us, bringing in more subscribers and revenues. The team are fantastic - shoutout to Vickee and Henry for being incredibly helpful! The only small negatives so far have been pricing (which of course is proportional to the size of your business and may be worth it) and a couple of smaller technical issues which the team are constantly improving. Overall, we would definitely recommend.

Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!

Privy has been super user friendly. My onboarding call with Daniel was incredibly helpful. Its a great service that they offer. I now know I have him as a contact if I run into any challenges. I'm excited to get all my pop ups set up

I used this platform to help me gain sign ups and convert browsers with my email alerts and newsletters. I really like how I'm able to control how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped convert browsers to customers.

It is still early days but so far it seems OK, had a helpful couple of calls with Privy in my first couple of weeks but I am yet to see results. Still learning about all the features so hoping it will prove useful for my store

The email options Privy offers are great! The text marketing product is a definite no! We tried it for over a month. Our customer texts were sent after flash sales and offers were over, the text interface set up leaves a great deal to be desired....they offer no graphics or text options that pop for clients to take notice, like other marketing text services. Privy did refund our fee and was very nice to listen to the issues we experienced.

Was very confused regarding the syncing of contacts when I first started using but help team has helped me through it and I'm excited by what's possible with this app.

So far so good! I am hoping there are some additional features they will add, but the app works well especially at collecting emails.

Great app for great price that grows with your list. Easy to set up, very helpful staff to get you on-boarded. A little annoying that when editing the emails there is no auto save or if you click the back button by accident it will return without saving or prompting for saving. Overall, better than Mailchimp if you have shopify!

Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.

The customer service and trainings are really good, but the templates and features could really use some flexibility and design upgrades. Really looking forward when the SMS marketing becomes more integrated. Great platform for simple email marketing that gets the job done.

So far I am still learning how and when to use the app. It's user friendly and i love that chat is available .

Love Privy and the support Ben and the team provide. Still in the early days of how we utilise the app but it has helped us capture so many email addresses and generate a great deal of revenue on our website with some basic popups. There are a tonne of amazing advanced features we are looking to add in 2021.

I like that traffic and sales, open and click rates are easy to track with Privy. There are some flaws and limitations in designing/setting up coupons but overall it's been a great addition. The abandoned card emails have recaptured some revenue for us and it's nice to see how that's working.

Very happy with Privy, been using the app for 6+ months, initially only got the Convert plan (pop ups etc) and just upgraded to + Email, migrating from Mailchimp. The app is great, they really do get Shopify users, the interface is really easy to use, the ready made "recipes" are great. Just a single pop up campaign has become my main source of email collection and very happy with the results. The support is also great, special shoutout to Amynata who is the Queen of Support, has an answer for everything, finds a solution to every problem. My main reason for upgrading to email was that I wanted a solution for abandoned carts that would create unique discount codes for each email sent out so that they could each expire after X days / hours to create urgency. They have this solution, and doing it with Mailchimp would have meant working with another app on top of the one already needed for the shopify integration, and Klavyo wasn't convincing. I would have given it 5 stars, but the only reason I can't do that right now is because of some small shortcomings, like the free shipping bar campaign clashing with my sticky nav, which they're working on, and some other email features I miss from Mailchimp but I have full trust this new and younger company will do things better and release new features continuously that are truly optimised for Shopify users. Overall super happy. Also their content is REALLY GREAT, would totally advise subscribing to their newsletters.

Love the app but wish it had some help links next to certain items to help us people who are familiar with setting these up.

I enjoyed it all. There's nothing that I would necessarily suggest for the app to add or remove. It's been very helpful in allowing me to see the traffic coming through to the site and who's engaging.

It has been used to collect emails on our store front theskinmantra.com and it has done the job well

Thank you. Muryō no apuri ga tsukaete ureshīdesu. Zutto sagashite itanode apuri de kon'na kantan ni jibun no u~ebupēji e jissō dekiru no wa hontōni arigataidesu. Hayaku katsuyō shite ikitai! Ī u~ebu ni nari-sōna yokan ga shimasu.

still learning about it but it looks like a very useful tool , i would really want it to have additional features , thanks !

Installing the app was easy and it has been very helpful with building my subscribers list. Happy with the app

The app is fairly functionable to its meaning. The exit campaigns could allow a wide range of font size on headings and titles and not glitch.

works okay. Creating e-mail is easy bu doesn't work smoothly however there are many templates you can choose from. The pop ups does look good and easy to create.

Still in set up mode, but excited to see how it goes. :) So far so good. I am eager to see how and if my email list grows. Thank you

helpful app but a little confusing at first, useful once you figure it out for sure. During free trial does't specify what part of the service will remain free

I wish the help button in the corner would disappear as it is annoying when you are trying to edit your pop ups. As well, it would be nice to be told how the email was going to be sent out with the Offers@privymktg.com. Other than that, I'm excited to continue using Privy to help grow my business

Great tool for inicial state, this let us test all of us move of marketing easily and nicely, ty for all

Its easy to use and very useful .... great apps, help a lot to improve customer relation and sales / convertion

I am still trying to configure this App... it appears to be a great addition, however, I find the support lacking. It is not a real time chat. They email you their response and often they may not fully understand your question so you get an insufficient answer. I have now gone back and forth 3-4 times and still having setup troubles! It would be really nice if it was a real time chat line or phone call to resolve my setup problems once and for all. Support in my opinion is weak.

I am still learning this app, I will provide a better review at a later time. Thank you so much.....

great app , easy to use, very help to us, and we can send emails very easy.great app , easy to use, very help to us, and we can send emails very easy.

I've used this app for building up my email contacts, at first it wasn't working for me but once you take time to thoroughly utilize it does the job.

just started, so far so good. it seems easy to start but still unclear on a few things. waiting for some reply from help center

A bit tricky to use. I'm sure the paid version has more options. Overall some nice features in this app.

I've used Privy to add popups to my website www.jroseelite.com I have grown my email subcribers and grown my business and reach as a result! Thank you Privy! just wish it worked with Flodesk email platform.

I love the flexibility with layout for this app. But I wish it allowed more A/B testing with all emails.

The app is very simple to use, I could easily create a popup with a coupon discount, now I can start using it for A/B testing, sending newsletter and more. The pricing is not exactly as presented here, very quickly you need to pay much more, but I'm still very happy with it and I think it will bring value.

Great app easy to use. Great app easy to use. Great app easy to use. Great app easy to use. Great app easy to use.

I added the app a week or so ago as a recommendation from a youtube video I saw. Today is my first day actually exploring the app.

some of itss not too clear for begineers in this area

Great for setting up an automatic newsletter and email sign up campaign! Super easy to use and the templates really help. Good so far.

I have use Privy to create a landing page for my website. it's very easy to use and it was super helpful to start to collect some emails for my future website. thanks.

Lots of options to customize your brands' emails and texts, provides a lot of customization options for FREE.

tres bonne application les pop up sont facilement configurable avec plein de solution et de changement personnalise

good app but I cant change the sender email or change the mailing address which is really important.

When customizing your campaign, it is hard to do without shrinking the page to about 30%. You cannot see the full page without shrinking it. This is a major issue that needs correcting.

Simpa mais lgerement un peu cher pour les options , 10$ pour les sms , 10$ pour les mail mais appart ca c'est assez bien fait

I’ve learned how to launch several campaigns and I’m excited to learn more. Ready to launch a new product campaign. So far so good

It's ok. Not a lot of font options, but it is pretty easy to navigate. It is better than the default option in shopify.

Super easy to use, very useful free trial. I did have some challenges with font but was able to adjust okay.

good but a bit complicated to use thank you for making this app!! would surely help people stop for those discounts!

I would like to know how it connects to my shopify site. For example I just created an abandoned cart email. Do i need to disable my shopify auto abounded cart email now? Or are they linked? A confirmation about the full loop after creating would be helpful :)

feels ok, if you have a free plan for email options, that will be perfect. easy going, will have more feedback after using

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its a good software but sometimes is not easy to navigate and you need to go through to some videos to find out what to do, need some improvements

Its a good app once you figure out how to use it. It could be more user friendly but overall I recommend.

I'm New to the app But it was easy to Navigate and good features i look forward to working with it and learning more.

Allowed me to make an announcement bar that looks professional, and is really simple to use, highly recommend!

Love it. Does everything I need. Easy to use interface and design templates let me customize to my hearts content.

So far so good. Easy to use except for the email template editor. hard to change some elements, still havent figured some things out. But aside from that its really great.

so far so good, only 4 stars because they want you to make a review in the very first few seconds of using the app.

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

First use，A friend recommended it. Use it to update the comments，We are an art marker brand，And I must write a hundred words

Just started first campaign (it's a giveaway) and Privy has decided that I have too many views in the first couple of days (even though it will die off) and are requiring me to upgrade based on the fact that if the trend continues over the month, I will exceed the free plan. But it is not giving me the chance to reach that amount before I have to upgrade (11 days, Instead of 30). Also wish that the abandoned cart email was included in the free plan.

I would recommend this. Great campaign options. Able to easily add pop up, newsletter, etc. Great app.

I am using this to catch emails, show my discount code and to dive sales to my site. I am excited to see the outcome.

Good features, fast support, unsatisfying language options. But, even with the lack of localization features I chose this over other ones because of it's superior features in what it's supposed to do.

It's very easy to install and has helped greatly in gaining sales through email capture and sending. loved it awsome app

I like it so far. Some of my emails don't display the actual content when sent. It shows up in test email but not in the real one that is sent.

I like how it allows me to customize how the pop up looks and was easy to set up once you know HTML. All good so far!

I currently use this app to capture persons' email addresses to keep in touch with them by updating them about what is happening on the store by of offers, new products, etc... It works just fine for me.

Initially I needed to create a pop up to encourage signups to my newsletter, then went on to create newsletter, sign up welcome and cart emails. I found it easy to do with Privy, including my own logo and branding.

It's pretty helpful for someone like me, who has zero experience in setting up these campaigns. I'm learning as I go, and Privy is helping me along the way. It's great!

easy to use once you figure it out. good app to go to for pop ups if thats what you need to do and for my e-commerce store

bastante buena, gratuita y muy intuitivan esperemos ver el funcionamiento y rendimiento de la misma para poder mantener un buena opinión.

It is quite simple and looks good to use. Will recommend for start ups and small businesses. Very good app!

Works fine. We encounter problems every now and then with the integration with Mailchimp. Not sure on which side the problem lies.

Pretty solid app. Not all the interfaces are as intuitive as they could be, but overall it works really well.

We are just getting started using this app but have already created some campaigns and published them to the site. Process was easy and intuitive and displays well on the site. Still waiting on results but it is early in the process.

So far ok, it will take some getting used to how to set up the emails with multiple picture options.

So far its easy to use! Still learning with the app but it's pretty simple and has all the functions I need so excited to use it. Thank you

The app is awesome, the free plan available works perfectly when you are just starting and has many features you can use and customize!, the only feedback Id like they to improve is that, in some cellphones when opening the pop up it appears with the text overlapped even when the design in the app is correct.

Overall very simple and efficient tool to use. As soon as I added it we have gained thousands of emails

I am satisfied with this app. There are some finer details I would change, but I also realize that incentive for upgrade options are necessary. I would recommend for anyone managing an ecommerce website.

I have been using this app for quite some time now to collect email subscribers on my website, and it does a fairly decent job!

I'm new to this app and still learning how it works, I will come back later and provide and provide more information.

Privy didn't work very well for us but I can see why it's popular. It's very affordable and easy to use, but sometimes that's at the cost of functionality-from major function of contact segmentation to really small details such as sending test emails to multiple emails or flexible scheduling based on contact time zones. Again, it's a simple solution for perhaps most small businesses on Shopify who cannot afford spending $100+/mo for <10k susbcribers.

Getting used to it. So far so good. A little concerned with variable costs based on number of users... might like a fixed price to start after trial just to get feet wet. Don't see how to create spin a wheel etc type things... only see initial signups so far. but getting there. typing this now because I got tired of you popping up and asking for a review now it won't let me submit this... just keeps in a loop?

A great tool to engage new and existing customers. I would highly recommend this as an easy to use tool with effective features

this app has a very user friendly interface and lots of effective features that assist me in customer information acquisition! I would definitely recommend this app to any business owner

The customer service is awesome and I'm still learning about taking my email marketing to the next level.

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Great for pop up signs for newsletter and follow up emails / discount codes. Very easy to integrate with shopify, even for someone who cannot code. Very helpful and responsive support team who reply quickly to your questions.

not bad, in fact, I don't use too much of this app, cause not in good effect to collect emails from customers. But I know, it's not the mistake of this app.

I used this app for email marketing and it has been great and improved my conversions I highly recommend for upcoming businesses

So far so good. Did a pop-up when someone is on my page. Will check back to see if it builds my email list on my website! www.ThrowbackLeague.com

So far I’m just starting to get the hang of it but I like how it’s pretty easy to understand and so far it’s helped me with a good amount of revenue in my Shopify store

ok but its hard to provide some detail about what I did or did not enjoy about using this app to help other merchants decide whether to use this app.