Privy ‑ Email, SMS & Pop Ups Delisted
by Privy Operations · delisted from the App Store
View in Shopify App Store ↗Reviews (4230)
We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one platform instead of juggling multiple apps. The integration with Shopify is seamless, and the analytics make it easy to understand what's working and optimize over time. Overall, it's a powerful tool for stores looking to improve conversions and build stronger customer retention.
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
Jose was immediately and repeatedly responsive and solved our problem. Thank you, Jose!
This app works perfectly for my needs and integrates seamlessly with Shopify. The customer service is very easy to reach, responsive, and eager to resolve any issues. I highly recommend Privy.
Jose jumped in ASAP and helped me finish editing a Display - good CS!
First time user of Privy so ran into some issues with trying to upload contacts from Shopify. Started a chat help session and it was amazing. Jose jumped on within a minute and within 30 minutes he had taken care of the issue and importantly provided materials so I can do it myself next time.
We've been using Privy for almost a decade now and it has quadrupled in usability and usefulness. They are always adding new features and it works seamlessly with Shopify. What really impresses me is their customer success staff. Especially Henry. What a beast! We redid our old popups and got a 5x better signup rate. Great company and will continue using for years.
We've been with Privy now for about a month, and we couldn't be happier. The reason we came over from another platform is that the previous one didn't offer phone support, which is vital for us. Henry has been meeting with me weekly via Zoom to show me around the app, such as how to set up automations and flows, and his expertise and patience with all my questions is so much appreciated. I would recommend Privy to any company wishing to up their email marketing game. They're absolutely top notch in my book.
Fick jättebra hjälp av Jose M. Underbart med en tillgänglig, trevlig, hjälpsam och kunnig support!
Exceptional service! Abby and David from Technical Support were outstanding. My experience with them has set a new benchmark for how I believe our own business should handle customer service. Kudos to Privy management for making such excellent hires!
Changed over from Omnisend, email marketing is 50% app, 50% the person you work with. With that said, Henry has been great the past two months in our transition. We're not 100% fully on boarded yet. Privy is missing some features, that is in the pipeline, will be looking forward to utilizing those features when it releases end of July! More to come
Jose has responded and helped us so quickly for our needs. Thank you always!
Privy is an amazing marketing tool. The platform is easy to navigate and get real time information and results. Our Customer Success Manager Henry Hakim is so knowledgeable. He is a great asset to the Privy team.
We were looking to build up our business on Shopify. They gave the assignment to build to me, and I am a complete novice. I turned to Privy. Throughout our journey, I have always noticed and been intrigued by the tips Privy would send to us on how to build business. So, when I was given the task, I turned to Privy. I attended a webinar and made a call to renew our plan. I was assigned a success manager named Henry. He has proven to be a breath of fresh air. He is informative, knowledgeable, patient, clever, and takes action and makes you take action. I love the support and will always stay with Privy.
Henry is our rep and he is awesome! We have had trouble with our website having a bot invasion which interfered with our email campaigns. Henry spent many hours helping us to fix our website to minimize unwanted visitors and subscribers. After months of working with our site I think we finally have it under control. The video chat support was really crucial to making Privy work for us.
Privy is essential to my business. It offers a range of excellent tools which are intuitive to use. There is great customer service and I always recommend it to other small businesses.
I’m totally not tech savvy and needed a little help so I reached out to support and JOSE hooked me up! He explained how it works and he even went the extra step and did it for me! He explained it so easily that I know I can do it on my own if I want to change anything up but IM GOOD! Customer service is extremely important and they nailed it with having Jose on the team!!!
Customer support was super helpful and available right away. Just getting started but so far so good!
Privy has been a great tool for our business but even more so is Henry Hakim our account manager. His knowledge, experise, and friendly personality was incredible. He was happy to assist, share key learnings and guide us into expanding our reach while protecting our domain! If you are new to Privy ask to work with Henry! He is the best!!!
Jose M has been very helpful and patient with all my questions. He helped me step by step to solve my situation. Fast, knowledgable and professional. Thank you! Also Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!
As always, Privy makes it easy to work with them! I've always found it easy to use and grow our email list. I needed help with a specific thing today and Jose was knowledgeable and I got it sorted in a few moments.
David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly. I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!
Jose M helped me integrate my old store to my new one. Privy is the best.
Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!
We have been using Privy for some years now - both for pop-ups and emails. I have always found it easy to use and it allows us to grow our email list. Great help from Jose today with few ideas I needed help on.
Have really enjoyed the app. The support team has been super helpful. I just spent about 35 minutes with Jose helping me through some of the issues I was having. Still early days in my use but highly recommend.
I talked to Jose M. today. He solved me problem and I'm happy. :)
Jose M. and the entire tech support team have been extremely helpful as we transition to this new platform. They are amazing!
I received great service from Jose M. today. Super impressed with how he helped me. Thanks!
I've been using this app for nearly five years and it has worked consistently throughout various changes. Support has been great and my several displays are getting great conversions!
Some of the quickest customer service I've experienced was from Jose at Privy. We had one minor issue and it was isolated and then rapidly resolved. This app has also helped tremendously with gaining new customers and customer outreach.
I am just starting up with Privy. Small business - so far so good. Easier for me to use than some other apps I have tried, and the price is acceptable. I had great support from Melanie with a Zoom call and from David about verifying the domain. And I just contacted Jose on a Chat and he responded quickly and was extremely helpful with his answers to my questions. Great customer service! Looking forward to growing my business with Privy!
Very good app to use for marketing purposes especially the spin the wheel and pop ups, also the after service is exceptional, they reply really fast and help you with anything, big shout out to Jose for helping me
Pretty easy to use and when I had an issue, they fixed it quickly with no problems
PRIVY integrates seamlessly with our shopify store. Pop ups, emails, sms, reporting. You can customize every detail to match your websites theme. Additionally, I love how helpful their team is. I highly recommend PRIVY for anyone looking to maximize their store's potential.
Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!
Straight forward to use, fast and capable support, reasonable pricing model for a small bootstrapped business. I've been using Privy for about a year and a half as my business has gone from $1k to $25k/month and I have no plans of leaving. The intuitive platform has allowed me to set up email campaigns and more all on my own, and the support (the few times that I've needed it) is always quick, professional, and helpful. The cost of the app also scales with your size (you pay a bit extra as your contact list grows), which is great when you're just getting started. Highly recommend Privy!
Excellent customer service
Wow! Tech support has improved so much! I went from a two star (because it was not good before) to now 5 star plus! The chat with Jose M. was patient, instructive - and fixed everything. Privy is my favorite app now.
Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.
Great Support for newbies navigating the site! So far experience has been great!
We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand. PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.
Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support
WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!
Love using Privy & received great support getting my domain verified quickly & easily.
Very helpful support. Saved us a lot of time in trying to figure out something ourselves.
David was amazing in helping me get set up. He was very informative about the process. Thank you David
Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.
I saw this app used on another site. It takes some effort to set up, but I am very pleased with the customization's in my first campaign. After chatting with Jose M. I was able to create nurture campaigns and he showed me how to set up a free session with an onboarding coach.
Developer reply ·
Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training
OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!
I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!
Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely
Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!
Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.
This app is great but the service and onboarding team is the best!! They helped me get all my campaigns running when we first came on with Privy. Now Henry has been helping dial things in and the results have been outstanding. They've been performing even better than expected. KUDOS to the Privy team and big thank you to Henry for his pro skills!
Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform
We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.
Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!
update: a year or two back i switched away from privy because i was looking for a couple other things at the time, but now am probably going to switch back over and Jose has been nothing but great in helping me figure out some back end things before i make the jump back and to make sure everything is running smoothly on the back end without being an actual customer yet - so that is very much appreciated, sometimes you can't find people that will help like he has! Privy is a great way to capture emails. Totally customizable and easy to gives just what I need for growing my new business. I used Privy for another store I had and it always gave great results even for the free version! Customer service is awesome too, pretty quick to answer and fix any problems!
Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!
I've always had excellent customer service. I just had an issue and Jose tested and provided a solution immediately. I really appreciate the Live Chat feature and their responsiveness. Andres just helped me with a new issue and was extremely helpful and quickly addressed my issue.
Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)
Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you
Great customers service, fast, communication is great! App is also very good!
Great service! Karol helped me work through my needs to obtain what was required to offer sign-up discounts for my customers and set me on the path to setting up DNS settings. Vey patient when I am easily confused.
Loved using Privy to create pop ups for our businesses website. Easy to use with great customer service if you need additional assistance.
I recommend this app in all areas. It has helped me a lot. If there is ever an issue, it’s a breeze to fix. I love it here! Thank you to my last rep Karol C that helped me so much! The best!
I used the app to prepare our first news letter. Very user friendly, great application with lots of different campaign uses for staying connected to your customers! A couple of years later still excellent customer service and great app! Even after almost 5 years still outstanding service and support! Highly recommend!
Developer reply ·
Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com
So far it's been a great experience. The app delivers on its promises!
Functional and easy to use, and my favorite is that customer support is very responsive. Very helpful! Jose was able to fix my issue quickly and correspond nicely via Live Chat.
Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner. Jose made it very easy and I am very satisfied with the communication. Thank you again for your help.
Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.
Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.
Jose was very kind in assisting us to set up our privy platform properly and we can't wait to see what it will do for our business
I signed up for the onboarding package, and it was well worth it! As a busy business owner, this app is very simple to use. I'm very happy!
Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!
Great customer service. They are quick to help and get you what you need
Henry @ Privy is highly responsive and has gotten us out of some crucial situations. He's been absolutely amazing to work with and Privy's many different integrations have helped us dig deeper into our business. The app itself is simple to use and the support we get from the Privy team is amazing!
Pretty terrific! There are occasionally weird bugs in the system, but Henry and the technical team are really great about communicating and fixing them as they arise. We came to Privy from Mailchimp and the occasional hiccups are MORE than worth the significant reduction in cost. Plus, the fact that we have a dedicated CSM at Privy is amazing. In the 10 years that we were with Mailchimp, I think I spoke to a living person once. Just once.
Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.
Jose was very helpful and answered every question quickly and completely. I appreciate all the help that was given to support my business.
