Bold AI Upsell & Cross‑Sell

BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it. The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.

The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.

Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps

Very responsive customer service, unfortunately couldn't come to a fix with my request but suggested a better solution to what I had asked for which has helped loads. Great app, easy to navigate and provides the best of solutions in encouraging further customer purchase incentives. Many thanks

Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.

The design is a little poor but functionnalities are very well done, it's very interoperable (like with side-cart functionnalities of other editor) and reporting is very good. Lots of possibilities and settings.

The app is really great- the only problem is I can't add the same product as a trigger before checkout. So if you want more of the same product it only let's you add it as a trigger when adding to cart-- but then doesn't allow you to discount it. Customer service is great and Kelsey was very helpful and even stayed 15 minutes later past their closing to help me. I'm going to keep trying because the team is really helpful.

bello e funzionaleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Super easy use. Wouldn't change it. Only concern is that it sometimes feels like it can drop off the website :)

Laurel was so helpful! She walked me through step by step to successfully set everything up!!! Thank you! Great experience.

Great app provider for Shopify and my limited experience with support has always been helpful. Chintan on chat had the answers I needed right away. My only complaint and docking a star is because you have to add so many different apps from the dev to acomplish what I consider (and other apps do as well) very related tasks such as offer a BOGO discount in the upsell. You need another app to do that and it and of course more monthly fees. I already feel like I get app'd to death on this platform, but what incentive is there to an upsell without a discount? Should be under one app IMO...

We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc. Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly. There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout. So we've went and restrict to allow 3 qty max per each upsell product. But other than above issues, it's working perfectly as expected for such kind of apps. We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018. 95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly. We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue. However it happens rare. Overall support is really helpful.

The Product Upsell app combined with the Product Discount app was easy to set up and works very well. We have been using different Bold products since we migrated to Shopify and I have to say Bold has the best support! They reply quickly and go out of their way to keep customers happy. If you have the choice between a Bold app and a similar app by another company I would choose Bold every single time! Update - I am lowering this 5 star to a 4 star until they fix the reporting in the app. We need detailed reports of how the different products preform and there is no way to currently do this.

Simran from support was very helpful and quick to respond. The app is a bit tedious to use but does offer great tools.

The app was semi easy to get setup and once it was I needed some extra tech support to get it finalized on mobile with my custom theme. They were able to get it all fixed me and set up just in time for our sale.

ell as we are a social business operation on ver very low margins, this app helped up to up our cart value and is the reason we are slowly becoming profitable. Indeed we are selling handmade organic toys, crocheted by a group of underprivileged mothers, many being Syrian refugees. Most of the proceeds of our sells go to the moms directly leaving us with almost no profit in order to grow our business. Being able to upsell posters makes up for that. It's a real life changer, despite being only a few days we started using the app. I did not have the need to use support as the app was super easy to install and it all works well so far!

A little difficult especially if you are not code savvy. However, support is excellent especially Jevon - very helpful to the laymen. Made it worth the time.

Just installed this app the other day. Haven't yet seen any sales from it but I know they're coming. Very impressed with how easy it was to install and get everything up and running.

I am excited to use the upsell app and Rony J was so helpful in getting it going and fine tuning the appearance. can't wait to see the results. I think the potential is very exciting and so easy to use

The app developers were helpful in informing me how to setup properly. If you have any questions just ask them,.

Useful app, but still limited in conjunction with Bold Commerce's Discount App because what would really be helpful is automatically applying discounts to Carts when qualifiers are met. Upsell and Discount can't do this and it's too bad. EXCELLENT SERVICE TEAM though - shout outs to Abhijit.

Love the apps and what they can do , but for some reason I have an issue with one of the steps each time I create a different discount / upsell. When’s that happens I get on the live chat and always get things resolved . Julian was great, really helpful and patient and responded the issue quickly. Couple of suggestions - I am Shopify user based in the UK . When I have an issue I have to wail until late afternoon toncont at live chat. Would love if there was someone available around the clock as I’m sure there are many other non U.S. based Shopify / Bold users . Second suggestion : offer a paid option for the discounts etc to be created by a Bold staffer -like there is an option for pay $10 to install liquid. I would happily pay the same for someone to create out discounts because when I get it wrong I spend way too much time trying to correct it ! Thanks Bold!

Really good app. Customer support was very good also and got back within 12 hours to assist us in set up. I would recommend this app

This is a good service to use to improve Average order value. We definitely made our money back within a week. My only feedback would be more CSS customization of the popup. It looks a little out of place. Perhaps some color would improve conversion rate.

These guys make awesome apps, but they forget we have to run a store. It would cost a small fortune to install every app they have, all equally important, they say. Why not combine apps and offer 3 to 5 instead of 20? How about offering to install the app for free, rather than tacking on yet another charge of $25.00. Love your apps, they work great. But you are nickle and diming us to death. crystalsbynature.com

this upsell app works pretty darn good. i have only been using it a short time so don't have a lot to report. One thing I am finding challenging is I want to offer a discount if they add an upsell item on but cannot without buying another app. support is always quick and helpful. Thanks Bold

The support is amazing! App does what you expect!

Works for me! Only glitch is I don't like having to write a description for each offer.

Easy to use, fast support. I just wish that there were more reporting options to view additional breakdowns of the sales data.

it's a good app in itself, but it's a pity it doesn't work with the digital delivery app i'm using (which is not bold's fault, apparently)

Easy to set up, working well, seeing some boost in products being added to cart.

Pretty good upsell app. Only slight issue I have with it is that it is not able to remove the original product that was added to cart once the customer has chosen the upsell product. This would really help for my store. Otherwise good app.

This is a great App that definitely works with the right product to upsell. We have added to our sales with this, without a doubt. There are a few issues that could be improved to make it perfect. If doing a duplicate and hide feature, to upsell a discounted offer - the stock is not tracked correctly in inventory - since it is sold as the duplicated item. So unless you have plenty of something and make separate stock piles for each (full priced regular item, and then discounted upsell item) you run the risk of lots of manual product inventory updates. The other lagging item, is that I can't make an upsell show photos of colour variants specifically - so users would have to leave the checkout process to look at the item and choose a colour - which takes them away from the checkout. I would LOVE it if Bold Apps could do something here - as one of my most popular add-on type items is a handbag with 10 different colours. I would love the upsell pop-up to show all of the colour variant images with an "add to cart" beside them. All in all - I am very impressed by the effectiveness of this simple app, and it does add to your sales volumes at the end of the day :)

Good app - with a few tweaks we got Product Upsell to work across the MagScapes range of products. Support also good and fast to reply.

It's a good app but slightly let down by the lack of reporting. My core products are made on the fly so it's harder to use some of the bold apps product suite but it may work better for you. Certainly happy to recommend - worth a try!

def would. only issue i had was when your servers went down for a bit on a saturday morning. no issues as long as those are running strong. thanks! ellie :)

It's very easy to use this app. And it seems as though it is helping to increase our sales. We've only been using it for 2 weeks so looking forward to tracking "upsells" for a longer time frame. Shelley - owner of www.lovemymat.com

We recently installed this app so haven't used it enough yet for to comment on any increase in sales, but the set up was very easy and self-explanatory which is always a win for us.

Product Upsell has really lightened our workload by recording all the bonus products we include with orders, and the customers love being able to see that their bonus is shown on the order receipt. Thanks!

Very solid. Highly recommended, and much needed feature for shopify. Just one thing stopping this from getting five stars. To discount the upsells you need the discount app. With that it's perfect, but it took me a while to figure out. Together with discount app, this app is more than 5 stars, more like 5+. Solid stuff.

I've just started using this app, so that's why I've only given 4 stars right now, but I'm sure it's worthy of 5. It's so simple to use and the customer service I received when I had questions about using it with the Product Discount app I already had installed was amazing. Ron was super helpful and quick!

This is a very clever app to apply bulk discounts that are otherwise unavailable in "product discount" and shopify. It has allowed us to run buy 2 get a 3rd free promotions which is handy to our store.

I like this app a lot. Only thing I've noticed is that when checking out in my store, you have to press the checkout button twice to initiate the app to kick in. Normally you would only need to press it once to checkout. Other than that, I like it.

It's a great idea and if it's right for your type of products, it's a definite keeper.

I like it a lot. It offers a convenient way to offer free add-ons and other sales incentives to potential customers.

The first time I emailed for support I didn't get a response. But, the second time I emailed I was helped right away. They fixed the problem I had with how the pop-up was displaying that same night!

We use Product Upsell on our site to suggest add on items for our iPad kiosk sales. It works great and we love it.

Great App Easy to install and use and works a treat. If you have a lot of products it can lag a little and freeze but all in all works well. Great Job Guys!

Had some problems with this the first time it install and a bug cost a few days of sales. Support offered free use of the app but nothing came of it. However it is a good idea and when working properly results in extra sales. Giving it another trial and from testing I can't find similar problems - hopefully my customers can't either! A as a minor point that could be sorted is the 25 character limits on offer titles - I couldn't use the title I wanted because it was 27 characters, not critical but irksome.