Recharge Subscriptions App

Not a very good experience using this app. there are better options available.

I am really upset and want to share our experience as a Recharge customer. We are a small annual subscription business that migrated to Recharge from another payment provider in September 2025, expecting the platform to handle our recurring billing reliably. Instead, we have experienced what we believe is the most damaging vendor relationship in our company's history. Within weeks of our migration, our renewal success rate collapsed dramatically. In our experience, customer cards that had previously been processing without issue began failing at significant rates, with new decline codes appearing that we had never seen before in our years of using a different platform. We escalated the issue through Recharge's support channels in December 2025 and spent over four months working through their team trying to get answers. During that time, the failures continued and our business absorbed real financial losses. We engaged our payment processor's support team directly to investigate, and in our experience the technical findings they ultimately provided pointed to integration-layer issues that we believe Recharge had the operational ability to address far sooner than they did. In our experience, the situation has gotten worse rather than better. We think the most concerning part is what we observed about how Recharge responded once they understood the scope. They paused our payment processing while we worked through escalation, but we are not aware of any communication from Recharge to their broader merchant base about the underlying issue. To our knowledge, they have continued to operate the same integration for other merchants and have publicly announced new enterprise customer migrations onto the same infrastructure. They have failed to make it right for us by acknowledging the harm, by providing meaningful remediation, or by communicating transparently with their broader customer base about an issue that we believe affects more than just us. We share this because we think other merchants evaluating Recharge or already on the platform deserve to hear an honest customer experience. If you have had similar experiences as a Recharge customer, we would be interested to know.

Worng billing

Started using this app many years ago when they had fair pricing. Now we are locked into them since we cannot easily move subscribers, and they have massively raised prices while doing nothing. Their fees amount to over 10% of our recurring revenue, and that is on top of the merchant fees we pay because Recharge, even though they bill like a merchant account, you still need a separate merchant account that will bill you more. Do not make the mistake of using a company like ReCharge that will just keep raising prices on legacy customers once they know they have you trapped.

Terrible customer support. Interface is deceptively designed and isn't user friendly. We are looking to move to Loop.

Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it." If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.

Absolutely horrible customer support - it's impossible to find, they just want you to talk to their bot

So-called chat support "gathers context" and deflects to email support whenever they can, which is very inefficient and feels like false advertising of "live" chat support. Some features are half-baked such as their gifting feature, which is probably the least thought out and poorly delivered user experience I've ever come across in all my years using software. Gifted subscriptions sales are DOUBLE recorded (when gift is purchased by the buyer and then also redeemed by the recipient). They also take zero accountability for integrating well with Shopify, mostly deflecting to their documentation, again not helping solve the problems. Considering how much we pay them with their 1% charge on every dollar on top of Shopify's processing fees, it's completely not worth using Recharge. We look forward to choosing another subscriptions platform or building out our own replacement for Recharge in our tech stack as soon as possible. Recharge's cost is just not economical at any scale.

I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.

Avoid like the plague. Comes default with zero support options. Widget never updates when you update it - documentation tells you to contact support which you can't do unless you are on an expensive plan. Wasted hours of setup but at least I can now remember why ecomm brands avoid this product.

I would not use this app. They push updates and create really critical bugs that create extremely negative experiences and then don't take accountability for it. I've had this app for 3 years and have had a number of issues. Most recently they pushed an updated and grabbed the wrong shipping profile information, accidentally charging almost 800 customers shipping on a free shipping product. Then told me it wasn't them and they weren't responsible for it/took no accountability. I had to figure out a solution to manually credit every single order and there is still not a fix. We cannot wait to change companies to one that is more reliable.

Title: Extremely Complex Setup, Poor Experience, and Not Worth the Cost Review: We had very high expectations for ReCharge when we installed it back in May. Unfortunately, the onboarding process was extremely long and unnecessarily complicated. The setup required multiple adjustments, and despite their assurance that it would be easy to implement, it turned out to be one of the most difficult and time-consuming integrations we’ve ever done on Shopify. We ended up paying for several months without being able to use it properly — only one or two months of partial use — which represented not only a significant financial cost but also a large investment of our internal team’s time and effort. In the end, the platform felt overly complex for the limited benefits it offered. We later switched to another subscription app (Loop), which was implemented in half the time, at a lower cost, and offered even more functionality and better support. We are extremely disappointed with this experience and feel that the value received does not justify the cost. We strongly believe a refund should be considered given the time, effort, and resources invested without any meaningful outcome.

Unreliable software. Recharge used to work well for our store without issue, but recently we've had nothing but software bugs and hassles where our customers are charged shipping when it should be free. You should look for a more reliable subscription management option.

Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.

ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY! The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying. Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method". It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.

HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED. We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent. As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!

I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.

New issue with Recharge. Not possible to know how many months are left on customers' pre-paid subscription. This should indeed be a basic information, but no. I do need to figure this out manually myself.... Not happy again ! Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly. NB: can anyone get me out of here ???? Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY ! I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.

If you’re considering using Recharge, I highly recommend thinking twice. At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money. Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article. The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork. When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs. They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess. The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery. Do better.

RUN FAR FROM THIS AND FIND A SOLUTION THAT WILL ACTUALLY PROVIDE YOU SERVICE. Of all the apps we've worked with, this one is BY FAR the worst experience we had. We had to lock into an annual agreement that ended up costing a lot of money and there's no way out of it. If you by chance have a bad more or bad year, they will collect and sting you no matter what. When you try to get service or a rep, it was nonexistent unless it had something to do with renewing your annual agreement. Do yourself a favor and at least try other ones first. I won't mention other names on their page but there are others out there and it will save you so much headache and money using one that will provide you service.

El closer de ventas me mintió me dijo que se puede hacer todo con recharge. Resultado... no se puede hacer justo lo que le expliqué en la videollamada y ahora me obligan a pagar 500$ al mes durante un año. Una estafa, no se preocupan nada por el cliente, no puedo usar la aplicación porque no hace lo que necesito y no son capaces de anular el pago. Que clase de términos y condiciones tienen vuestros contratos? El cliente debería ser el primero siempre. Una vergüenza.

We've used ReCharge since 2019 and am editing original review due to the fall off in quality of support and flexibility of the app itself STILL after 5+ years. They and Shopify finally worked out having two ship rates so we don't have to use customer scripting [no longer supported by Shopify] which was appreciated after months of losing shipping revenue. Except the Recharge bulk process to move all subscribers to the Dynamic shipping rate doesn't work. They pointed us to it and when we let them know the file process wasn't working, it's now been weeks without a response or help of any kind except to remind us that we can manually move each subscriber to the dynamic ship rate ourselves. We have nearly 5K subscribers... It's a full time job trying to stay ahead of the manual changes and then, you take the steps as outlined by the ReCharge team and the app doesn't retain the settings. We're having to perform daily re-do's of hundreds of customers we had already edied to new ship rate. Awful. Costly. Typical of ReCharge Support.

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end. I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with. Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues. Also WTF? How can analytics be down for 3 full days? And 2 of them are work work days too. I have never seen a software fuck up this bad.

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work. There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so. My customers were automatically enrolled even though they did not sign up for SMS, and then are bombarded with emails about not being able to receive texts creating a confusing user experience. And to top it all of the email branding doesn't work within Recharge SMS. Stay away from this until they get the app sorted out. They do not have a good process or flow and seem to be building the plane as they fly. Not worth the $500 a month at all.

The most poor customer service ever, never helpful. They have never been able to help on that chat

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service. ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.

Was not using this app and had no idea it was charging me monthly for over a year.

Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription. Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.

My customers haven’t been able to subscribe since the update and recharge price went up but I’m not seeing the benefit , also I did the upgrade multiple times and the day the switch happened I was notified I had not successfully done the switch. Not impressed

Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.

Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.

All of a sudden increased their price from less than 10 dollars to 100 dollars without notifying their customers, when contacted, they are not willing to provide a refund.

Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!

no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.

There's absolutely no support. NOTHING! The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system. How does Shopify let them have apps? P.S On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app. Supper expensive with no support.

Pending

I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.

Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.

Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.

This app has been flagged for fraud. I wish I would have researched more. I installed this app that specified monthly payment would only commence after reaching 50 subscription customers. However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms. I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer." In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior. UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.

Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month! I was given some warning to be fair, but it takes a while to update your web site. Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!

Would not use again. Changed their billing cycles without informing customers. (They did say they sent emails but I had not received any). Last month they had billed me (a month late) for the app after they went paid, but again, I did not know that they were changing their billing. Getting a refund was difficult. Once refunded I removed the app never to be used again. You'll imagine my surprise when a month later I am billed again for the recharge app, that has been uninstalled for over a month now. I'd highly recommend a different app just based on this experience. Edit Update after response: Based on their reply it is easy to understand that recharge has been a difficult company to work with. My review was not a complaint about the app graduating to a paid app. My review IS however a complaint of their lack of communication, not informing me I was getting moved to this plan in any way whatsoever, improper billing cycles, improper billing, and unwillingness to accept the facts as they have played out. Please re read my review recharge, I have been working within your customer service parameters, and they have failed. On the customer service side, the individual I have dealt with this time around has been great, but unfortunately she must be getting bad information, as she was told my requested refund was completed (it wasn't).

No way to get rid of this useless app and they have been charging me on the sly a $99 fee for months on end when I’ve removed all my products from their site months ago!

They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app. WARNING do not ever use this app they are stealing money

Over priced and taking too much from their customers. If you are a small business trying to scale steer away!! High monthly fees, as well as fees per transaction and an extremely slow analytics system to go with it.

Big slog to suddenly charge customers $100 a month. Nor recommended

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement. L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month. We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account. We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises. We are extremely surprised that an app on Shopify is allowed to operate like this.

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

Increased price with no warning! £79.60 a month. Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it! Stay away!

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Updated Review: Buyer beware!!! I was very happy with recharge until they significantly increased the monthly cost of the app without any notification whatsoever. We went from paying around $8/month to paying $118/month, and if I did not keep a close watch on the company's finances then this would have gone unnoticed, greatly affecting our bottom line. I understand that costs increase, but to not send out any sort of notification and to try to sneak it by is extremely upsetting. Do not download this app unless you are willing to risk a 100% cost increase without any notice. Old review: I love recharge! It works great with my store and the customer service is awesome. Definitely recommend to anyone considering!

We initially had issues with the app and our ability to view customer information within shopify. I am happy to report that ReCharge DID fix the issue and we are now able to do all of the functions through shopify as promised. This app is very user friendly for the end user and places automatic subscription orders while sending customers a notification with time to allow them to increase, reduce, swap, cancel, or update before each order is placed. It also allows us to adjust the order for the customer as they sometimes request. I've gone from frustrated to impressed. I thank ReCharge for working out a fix and for sticking with it. This review update is my thanks for their hard work and for making it happen. UPDATE: 2/7/24: After several years of recharge use, recharge has gone from a fee structure designed to make money with you as you grow, to a structure designed to make money off of you. With an increase of over 1000%, even good customer service like described above, does not compensate for corporate greed. Goodbye Recharge.

Awful app. Refuse to respond and refuse to cancel my account. they haven't replied to my support tickets in weeks and keep charging. Satay away from this scam app and go with something else!

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us! You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started. The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month. The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate. If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them. 11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed. 11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers. 11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers. Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well. Run from Recharge...

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!! COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!! Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it. Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying. RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH! IT HAS BEEN 2 YEARS NOW.

If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform me until they were already converting it at 5am on a Monday. Needless to say, this experience has left me extremely dissatisfied.

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

If I could give you all a zero I would. they are purposely screwing over small and medium business. I just had a meeting with them and they told me that they do not want to work with small businesses and they are doing that by charging prices for their membership that they know business owners can't afford. They told me that they would rather have our small business work with yotpo instead. What business in their right mind would purposely send customers to other businesses? They are shady and a greedy company. I do not see them being able to survive if they keep screwing over small business owners.

None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.

VERY DISSAPOINTED - After seeing the greedy change to pricing! We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing. Obviously, these guys don't care for their current customer base, especially the smaller businesses.

I had been using this app for almost two years for a monthly art pin subscription club. Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me. This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work. At least I have the rest of 2023 to migrate to another solution for my club.

Loved it until they sent the notice out that standard pricing is going from $0 1%+10 cents and increasing to $99/Month on 1/1/2024. That is quite a jump! Changing promptly to a different app. Why wait until January when it will make the transition more complex with more customers?

We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

Amazing app, sadly the money has gone to their heads. We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for its subscription functions, nothing else is used by us and we have to pay this massive price tag for features was have no interest in at all. Daft. Disappointed. We will be finding a new app provider asap now so i no longer pay in to this money-hungry stupidity. Small businesses and large ones pay enough in apps as it is without this sort of hike. good app, not worth that much, sorry it really isn't. best of luck

Dommage ! L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes. Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est globalement assez simple à utiliser.

Unfortunately can't recommend this app if you already have an active subscription business. The migration is full of mistakes and no one is making sure to inform you what needs to be done when for a smooth transition. When the migration is done they just drop everything and won't even check up on charge errors from the migration. We had to discover all of these errors ourself and they are not helpfull to fix it when asked. We have lost A LOT of customers because of this migration. People are being charged wrong - either too many times or not at all when supposed to. This is your complete nightmare as a subscription business doing a migration.

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

Can someone please get back to me. Since 6 months ago we are requesting to convert to a Shopify checkout integration as recharge is not compatible with out delivery date selector Zapiet. Customers can't make any new subscriptions as no-one can checkout with a subscription product at the moment. I've messaged and emailed so many times to your support team, please please please help.

Absolute garbage. Where to even begin? Save yourself a LOT of headaches and don't come anywhere near this horrendous app. Horrendous functionality, horrendous support, horrendous documentation. Absolute joke but not funny.

Customer support is does not meet our expectations... they will only do email... will not get on the phone with you, dance around the issue and rarely fix it. I end up having to add other apps or find work arounds to make my site work properly with the app

I wish I could give this app 1/2 a star. Initially, app worked as expected - but over the last year, we have experienced key functionality failures. My business missed out on thousands of dollars that were supposed to be auto-charged by this app and despite the date being set... it did not charge the customers. Now we have to go back and attempt to manually reach out to each customer for those payments. What a nightmare and embarrassment. I will no longer be using this app. Oh and there is no way to contact a live rep - only via emails. Wish I never used this service.

Truly an awful system that we have nothing but issues with. There is always some limitation or issue to face.. nothing is straight-forward or easy. Customers can never update the subscriptions themselves and often email me stating they have tried so many times to change something and they give up. I will be changing to another system as soon as I possibly can!

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

This is the absolute worst app I've ever tried, in 15+ years of operating multiple e-commerce stores. The interface is terrible, clunky and horribly unintuitive. Cancelling took 30+ minutes to figure out including having to reach out to a support rep. The rep was helpful. But then cancellation didn't work. Tried cancelling again MULTIPLE TIMES, to no avail. Now the worst part is now the coding is stuck on my product pages, making it impossible for people to purchase. WORST APP OF ALL TIME!!!!!!!! If I could rate negative stars, I would.

Avoid! The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data. We took the decision to try a different solution as the support is so poor and interested.

TERRIBLE CUSTOMER SERVICE. TAKES OVER 24 HOURS TO RESPOND AND THAN WITH CANNED AND SCRIPTED RESPONSE...NEVER DIRECTLY ANSWERING QUESTIONS....THEY KEEP SAYING "HAVE CUSTOMER RETRY OR CHANGE CREDIT CARD" , THEY KEPT BLAMING SHOPIFY....THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS IS MIND BLOGGING. LITERALLY THE ONE THING THEY WERE CREATED TO DO, FORGET ALL THE BELLS AND WHISTLES THEY CLAIM.... EXTREMELY DISAPPOINTING. A ZERO STAR IF I COULD.....I AM LOOKING INTO MIGRATING TO SOMETHING ELSE

TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer when trying to escalate the issue. EXTREMELY DISSAPOINTED

Horrible response time! Sent 6 emails starting Sep 20 at 07:48 am and no response! This is an ongoing issue. You have an issue and it takes ages to get a response!

We use Recharge to help manage our subscription system, it works well and we've had some kind folks from their team help us make changes to fit our business's unique needs. That being said, their customer support is quite simply the worst that I have ever seen. If you don't like waiting 70 (seventy) days for assistance with a question, you should look elsewhere. Couple this with the fact that they try to charge customers an additional $300+ per month for an "Enhanced Support" package in order to get more timely support, and the benefits of using Recharge over a competitor are slim to none, especially if you're a small business. Would not recommend unless the company seriously overhauls its customer service.

AWFUL CUSTOMER SERVICE I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP

You cannot rely on this app to work consistently. Products on subscription will stop adding to the cart out of nowhere with no warning. You won't know unless a customer lets you know or you happen to notice yourself. Customer service has deflected every single issue I've asked about without helping. Seeking another solution after losing countless sales.

Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!

PLEASE PLEASE PLEASE don't get fooled by their positive reviews. This app is an evil. Their customer service is awful. A pure waste of time and money. Read NEGATIVE REVIEWS first.

Terrible app. Despite setting up the tax settings to the staff's specification, for 30% of our customers, the app double charges taxes. Understandably, we get a ton of angry customers and chargebacks because of this. I opened a ticket 8 days ago for this. Since then, my ticket has bounced around to multiple agents, and I've received useless suggestions like 'disable the taxes' or 'regenerate the charges'. We've been using recharge for 4 of our stores, and we're now going through the painful process of migrating to someone else. So far, skio seems like a good option. If you're a medium sized company looking for a subscription app, I suggest you stay away from these guys and pay for a proper solution - even outside of this tax issue, the app is full of glitches.

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors. To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300＄/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000＄... Also, translation is a beast. Manually translation over 100 sentences.

Warning, installing this app will immediately inject code snippets into your theme that will display content on the front end. Even after removing the snippets, we encountered a compatibility with paypal express checkout that generated a liquid error: internal and took a while to find and solve. Proceed with caution.

The app is NOT made for stores outside of the US. Main issues (1) It lacks A LOT of localization (translation into other languages) as it is very US centered. Even though they have a Translations tab there are many fields that are not translatable not even if you hire a dev. Only option is to pay $300 and become Pro. Support team does not take notes of changes needed either, so it´s a dead end. (2) Support team knowledge is very shallow they basically replicate what´s already written in the wikis or tell you the issue is with your theme or shopify. I am facing an issue with an email notification that shows incorrect information even though the code is correct, and no response from their senior support team in weeks. It took me 4 emails to convince them that it wasn't working (shouldn't it be the opposite?, that is, they help me instead of doubt me?)

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up