Bristm Subscriptions App

great system.

Easy to work with

I've been using this app for 5 years, and it's served our business really well over that time. I recently hit a patch where support was slower than usual and I struggled to reach anyone on an urgent issue, but I'm pleased to say the team has since come back to me and been proactive and genuinely helpful in getting it sorted. It's reassuring to see the responsiveness I'd always valued from them return. Every provider has the occasional hiccup; what matters is how they handle it, and they've stepped up. Happy to recommend them, and grateful for the long partnership.

Utterbond team is responsive and easy to work with, so when we flag something, it gets addressed.

Great customer service! They walked me through the solution and helped me optimize the user experience very quickly and easy to follow!

Great app. Easy to set up and control. Customer Service is super responsive and helpful

Great subscription app with a responsive support team, fair pricing, and a proactive approach to implementing new features and solving any bug.

This is an awesome app. The online support was easy to use and solved my problem and answered all my questions so I was able to respond to my customer in a prompt time frame.

I am not happy with their customers' support. When we started using this app, the service was excellent but now I am looking for another solution. You want to learn more about our bad experience, don't hesitate to send us an email at toutoucan.com

We had a smooth migration experience moving our subscriptions over to Utterbond. The support team was excellent, and Jigs was especially helpful throughout the process. Clear guidance was provided at every step, questions were answered quickly, and the transition from our previous app went seamlessly. Everything now integrates perfectly with Shopify, and we’re very happy with the level of support we received.

We have had a great experience using this app. Everything from set up, to transactions and UI customization. Along with that the support team has been clever quick to assist with any of our teams. Would definitely recommend.

Outstanding App & Exceptional Support! We couldn't be happier with Utterbond Subscriptions! This app has completely transformed the way we manage our subscription models, offering seamless functionality and a user-friendly experience. What truly sets Utterbond Subscriptions apart is the incredible support team behind it. They went above and beyond to customize the app to fit our specific needs, ensuring a flawless integration into our store. No request was too big or too small—they delivered every customization we needed with precision and efficiency. If you're looking for a powerful, flexible, and reliable subscription solution for your Shopify store, look no further! We highly recommend Utterbond Subscriptions to anyone serious about growing their subscription business. Five stars all the way!

The support was excellent — Paresh Valu (support member)was very helpful, quick to respond, and resolved everything smoothly. Really appreciate the service! - Keto Chef

UtterBond's customer support is outstanding! They respond promptly to our concerns with clear, concise solutions, often providing helpful screenshots for added clarity. Highly recommend!

Great support, ready to help quickly !

We have had a great onboarding and migration experience with Utterbond. Jigs was very helpful at answering our questions and very quick to respond. He was very clear about the process to migrate our subscriptions from Yotpo Subscription App to Utterbond Subscriptions App, and the process went smoothly. Their subscription software integrates nicely in the Shopify backend, so there is no need to go to an off-site portal to manage the subscriptions. We also asked about a feature that we used to have and he reached out to their software team and they will add this custom feature to support our subscriptions soon. Based on our experience so far, we would highly recommend Utterbond to anyone needing a subscription app or to migrate from Yotpo or other subscription applications.

Helped so much when we was transitioning from Yotpo to Utterbond. Much appreciated and hope everything works out with our customers.

Great support, ready to help and troubleshoot. App has greatly improved over the last few years and they have been quick to address issues. The features to price point make this subscription app a no brainer compared to other big names. Really glad to see continued development and highly responsive support.

très bon SAV, très rapide. On peut discuter en direct sur slack et l'équipe est très efficace. C'est pour l'instant la meilleure application d'abonnement que j'ai pu trouver. J'en suis ravie et je la recommande

Support has been initially good, but as time has gone on, there appears to be a reluctance to answer specific questions about functionality which is rather frustrating. I am not sure why this is.

Not the most feature-rich app, but excellent support. Some of the language around building subscriptions and settings is unclear, not making you sure what functions are going to actually appear. Basic admin is quite difficult, as subscription filters are very basic (you can't even filter by subscription) and there's no sorting. There are quite a few advanced admin options, particularly on the Enterprise plan, but having to know and enter individual subscription IDs (rather than selecting by subscription, tag, etc.) to make 'bulk' changes is essentially impossible when you have more than a handful of subscribers. Despite these complaints, we've managed to use the system for some time to manage subscriptions in an ok manner, without the genuinely excellent help from the support team I don't think we'd have lasted this long.

Wonderful app with an incredibly thorough and responsive support team. The Slack support, in particular, truly sets these guys apart. 5/5

Great customer service from the team. Very responsive and they offer 1 on 1 support via Slack if things get so complicated for you to resolve. Thanks guys!

Excellent Team! I'd like to add that even though we had a little bit of a harder start, the team did absolutely great, went above and beyond with customization to reach the wanted outcome. Paresh was great in handling our requirements and communicating them to the Dev Team. I highly highly recommend them!

The app is clearly laid out, easy to change, and offer tonnes of functionality at a good price. The development team have also been extremely helpful in making changes that are specific to our store's styling and function, such as adding and removing UI and altering email templates.

Great app and very responsive support. Would be great if subscriptions had an option to send out a different product each time. Support said that they would add the feature in a future release. Highly recommended.

We have used 10-15 different subscription apps over the years and Utterbond stands out for their combination of dedicated customer support and exceptional value. Paresh and his colleagues have been helping me daily with questions about our unique use case and customizations. Utterbond doesn't currently have every single feature we need but they are working on new features every day and I have already sen such progress that my confidence is much higher in them than in most of the other apps I have used. If you are a small to mid-sized subscription business than you can probably save thousands of dollars a year by avoiding the expensive subscription apps and using Utterbond to manage your memberships. 100% worth testing and seeing if they are a fit!

Great customer service

Awesome app with awesome customer support. They are always there to help with all the issues we just had. They even implemented a feature within 2 days of requesting it. Highly recommended.

Have been using the subscription service for a year now, was easy to set-up and manage it's self very effortlessly. On a customer base everyone that uses it also says it's very effortless on their end as well. Had some trouble shooting issues and the team was quick at looking at it and working through it all.

The transition to Utterbond has been very positive for our store and their customer service is always quick to respond when we have any technical issues.

Contact staff were super helpful!

I installed this app yesterday and have had so much support since. We have a tricky business model that we have been having difficulty to enable a subscription service for (we tried a few Subscription apps, asked around for help, and scoured the app store for one to suit our needs - to no avail). After asking some initial questions on the Utterbond online support, Paresh invited us to Slack for instant messaging and has been so helpful. He has even handled the back-end of our online store to straighten out issues that we could not solve. We have made personal requests to the software to suit our needs - they have added and removed some features for us instantly, and given us an estimate of a few days to add some new features. I couldn't recommend this app enough. Thank you for all your help

Paresh was amazing - he answered all my questions, was very patient and delivered a great result. Thank you Paresh!

App performs well. The customer service is fast and helpful.

Fantastic services fixing a few minor issues whilst setting up. So far the app provides all we need for Subscribe and Save and we will know more in the future.

I tried 3 other apps before I finally found this one. It's the only one of it's kind. I needed a way for customers to both build their own mix and match bundle AND be able to subscribe to that bundle. This was perfect for it. Great support for CSS customization as well.

App is great, well priced. Works flawlessly and the support is amazing

Great app, easy to understand how to set everything up. If you need help with setting it up, they have great staff that will handle the problem easily!

So far I am giving this app 5 star. I have not officially used it yet, but the customer service/support team was awesome with helping me setup the app for a subscription box service I wanted to start. Every question answered every thing I needed granted.

Amazing, amazing customer service, great features!

They were able to fix our issues very quickly and effectively and helped us with all three of our sites.

Útil para programas de suscripción. La atención es rápida y certera. si tienes algún problema te lo solucionan.

We are new to this app and had a little difficulty with the setup. We reached out to customer support and was able to chat with Jigs P - he was very helpful and responded quickly with a resolution. This app will be very helpful to our store.

I have just download this app, and I will say the support has been 100%. I am very please so far and I can not recommend enough.

Love this subscription app! It was easy to use and the one minor question I had was answered very quickly and resolved by Jigs in their support group. I previously used a different app which was much more complicated. This has been a tremendous asset to my shop and I love it.

WOW, instant email reply on Sunday night! Great service even when I use the free plan! I would recommend it!

Very responsive but also effective customer service support. Sorted out any issues we have faced. i would highly reccommend this app for your subscription programme.

Integration of the app has not been straight forward but the support team from Native have been very responsive in troubleshooting any issue we've faced. So far so good. Highly recommend.

MUCH BETTER THAN THE COMPETITORS and the support team area amazing. Very quick and efficient. Couldn't be happier with the price and everything

This app works well for our subscription programs. We have monthly, bi-monthly and quarterly programs and this app allows us to automatically execute the subscriptions of our products regularly.

Update 11/9/22: Trying unsuccessfully to use this by having one variant of a product be a subscription, and another variant not. It's never worked properly. Still experiencing the problem of our time zones and having to wait 24 hours for a response, only to send a reply and wait another 24 hours. This exact issue is also a problem for another Shopify store I have, and when trying to fix that issue their team couldn't figure out how to get in as a collaborator to give support. After their "fix" a couple of days ago, all looked good on the front end (finally), but when customers started buying the subscription it took their orders but failed to create a subscription plan for them nor retain their payment info. So now I have to track them all down and figure out some kind of workaround. And this is all on the paid version of this app. Update: Cautiously raising my review to 4 after support has finally actually read my detailed issue carefully and fixed the malfunctioning code. When this app works, it is exactly what I need, especially because it is one of the only subscription apps that allows the customer to check out natively within Shopify. I am crossing my fingers it continues to work from now on, and in a couple of months if things have remained issue free I will update to 5 stars. Previous: This app is having a major code glitch through a huge subscription product launch. Support doesn't read my notes carefully and sends responses that don't address the issue. The time difference means waiting 24 hours for a ticket response. The offer of a support call only offers me appointments in the dead middle of the night for my time zone. I am beyond frustrated, and wasting hours of my (and staff) time for the last two days of this launch because we have to babysit the plan, which keeps changing its own settings everytime it is purchased, causing it to malfunction.

Incredible support, fast response (10-15 minutes), quick and quality resolutions to implementation/theme styling and migration of active subscriptions.

Sservice has been responsive and helpful so far. I haven't had the app on my site for long, but so far its doing everything I am asking it to.

Easy to set up and help is quick when required. We are doing SAAS not boxed subscriptions but can still make it work.

I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.

The subscriptions work great but even greater is the support team to help you make sure the app works with your theme.

We've began to use Native Subscriptions to offer our products in a new and modern way. Our goal is to make it easier on our customers and ourselves. So far so good! We are looking forward to continuing to develop our services with this app and use it to the full potential.

In my opinion this is the subscriptions app of choice, simple to set up and excellent support. So far i see no reason to look elsewhere.

App is buggy and support is unreliable. We've run into frequent issues, such as the app skipping months of a subscription randomly and lack of functionality limiting us from editing subscriptions that are paid in advance. I've sent in support tickets but haven't received any help. 5/24/22 Update — The app developer reached out and asked me to remove my 2 star review, but still hasn't helped with my issues. The monthly subscription that was previously skipping entire months is now charging the customer for a full year, each month.

WARNING! DO NOT USE AND IGNORE THE FAKE POSITIVE REVIEWS! This app has so many bugs that literally destroyed my theme, after customer service heard me question if they are still in beta and testing the system they immediately called me using a video app. They admitted that every installation requires tweaking, and everyone who installs this may need customer support to make the system work just for them. That's not the worst part. The worst part is that my theme code is now destroyed, i can't delete some customers because it says that customer is a subscriber. This is after canceling the subscription order, deleting the order, unsubscriber in the native subscriber app's end, and more! Still to this day I can't delete that customer profile and Native Subscriber blamed it on Shopify. Now im on chat with Shopify and they said its Native Subscribers code causing the issue. Then Native subscriber said its Shopify. WOW. Meanwhile my theme of a brand new site is destroyed. Run away. Do not use

I looked through every subscription app I could find and tested 3-4 on my website. This one had the best features for least cost. I was pretty happy with it, but have become very loyal after a few experiences working with support on issues I was having (they helped point out it was actually a different app causing them). I think this app is going to be a huge boost for our business in providing flexibility for our customer. Knowing there is a solid support system if issues gives me the comfort to push forward without reservation.

Had a problem with setting up the app and the customer support was fast and so helpful. Thank you!!!

Excellent subscription app, we tried many subscription apps but Native subscription seems very good with lot features and quick support, we have Shopify Plus plan with multiple store. I will implement this app for all stores.

Great app and easy to use / understand. Customer support is also great, fast and efficient. Would be useful to include an option to give customers / create free subscriptions (we like to gift subscriptions as raffle prizes for local charities).

Great subscription solution, with probably the most reasonable pricing structure out there. Also works well with their other app solutions which we will eventually delve into. Customer support was very speedy and helpful (thanks Jigs).

The team are quick to assist and have been helpful with our transfer so far. I did send a small wishlist of inclusions that they have told me are underway. From the update log, I can see they have come a long way since early this year with new features being added at a rapid rate. I have high hopes for using this app for many of my other brands. I just need to get better at transferring existing subscriptions over.

Native Subscriptions foi a solução que encontrei para fazer o meu clube de assinaturas acontecer! o App é facil e intuitivo e o suporte é muito ágil! Estou muito satisfeita! Recomendo!

Fast customer service and support when I needed help with some customization, they requested access and fixed the issue almost immediately. Generous trial period too.

A fantastic app, fantastic support. So glad I found this. Needed help with install and had it done within the hour.

Awesome app with awesome customer support. They are always there to help with all the issues we just had. Highly recommended.

It's a very easy-to-use subscription app. The support was quick and the problem was resolved politely, and very sincere. Of the more than 10 types of subscriptions I've tried, I highly recommend it.

I used this app on our wine store with subscription packs and it's super easy to use. The support answered my questions and even help me fix the issues.

Excellent application, it has help us to resolve issues with subscription, and we don't need to pay any extra fee for every subscription,

Parfait, le service client est très réactif, je recommande cette application. Le tarif est aussi très correct !!

アプリ内言語設定で日本語にできます。デザインもシンプルでプロダクトページにサブスクウィジェットを表示しないようにしたかったのと、アカウントページ内のタブ配置を調整したかったのでサポートに連絡したところその日のうちに無料で調整していただきました。（英語サポート）ありがとうございます。

This app really works very well. Not everything worked perfectly from the beginning but the support is really great! We were helped very quickly and gaps in the code were closed immediately according to our wishes. The people from Thimatic also do the complete installation on request and the response time is also very fast. So we can only recommend this app!

Had this app for almost 4 months and everything was great. Then all of a sudden this app canceled all my subscriptions and spent a whole day trying to figure out why. They told me because I had it set to only one month but that made no sense since this is the 4th month using it with no problems. Then they tried to undo there mess and caused a bigger mess charging my customers twice and me spending the night refunding and canceling orders. Beware of this I now have a lot of angry customers that are now canceling there boxes for good which this is money we are loosing.

superb app. Really easy to install and super active support from the developers aswell. highly recommended for subscription model integration in your shopify store.

Probably the best support I have ever received from a shopify app. Because of this, we'll definitely be a long time customer, thank you.

I had a small hiccup setting everything up but I reached out to customer support and immediately had a response and my issue was resolved. Very pleased with everything so far!

Everything I need in one package! The subscription was kinda hard to set up at first, but the support is super fast to respond and very professional. They fixed everything for me and also installed the app for me. Even with special specifications, they can adapt it on the fly and it was super fast. I can wholeheartedly recommend this app. My only nitpick is they changed their pricing, business was the beginner package, but for this support and functionality, I gladly pay this price. My only wish would be a 6 subscription plan instead of only 3 for the middle package.

Super Easy to set up, the team had to help me with my custom theme and did a great job! Took less than 10minutes to setup and now I'm ready to start selling

So far I have loved the customer service! The only thing I hope to be able to do is add what the total price is with the discount monthly on the product page. It was a reason that I chose this app but it's not available quite yet. I will update!

I had a problem managing some backend subscriptions such as updating and changing items for customers. Contacted support and they were able to help me with my problem within 24 hours with a custom solution.

I had some trouble setting the app up possibly due to my mistake and their support responded right away and took quick action

The team has been very supportive. Have had a couple of subscriptions so that's a good start :) Hopefully I come across not problems in the future.

We were looking for a cost effective app to introduce a subscription service to our customers. After some research, we landed on Native Subscription and have been really pleased with how it performs and particularly impressed by the customer service - we have limited tech resources - the Native Subscription team have been incredibly responsive and helpful - responding within 24 hours of query and solution sorted shortly after. In addition, we have been impressed how positively they have taken on feedback and made adjustments to their app to better serve our customers.

it's really a great app it has solved my purpose and support is a major part I got from the native app team

Giving it 5 stars even before I use it because the customer service has been so good (once I figured out they're in India and it was better to contact them at night (which is easy for me)). There were issues with integrating with our Shopify Theme. But they patiently took care of it. Our site goes live in a couple weeks. This is when Iook forward to testing it and giving the another 5 stars for how it actually works.

Great app to handle subscriptions in your business. Also very fast and professional customer support. Thank you for this nice app!