myCigara
United Kingdom
Reviews (12)
Excellent app and quick active reponse from developer!
Developer reply ·
Thank you for your kind words! I’m glad you’re enjoying the app and that you found the support quick and responsive. If you ever need anything, I’m always happy to help. Thanks again for your support!
Excellent, The app does what it needs to but the best part is Adriana and Nathan. Top Marks to both of them.
Developer reply ·
Thanks so much for the kind words! Glad you were able to get set up so easily! We are working hard on building the best Shopify HTML Sitemap app and are thrilled you had a good experience with us. Feel free to get in touch if you need anything at all! :)
Very Supportive Team, Only trialled for a week but looks technically good. Only results will show in coming months but positive customer service and Aiza is a great asset to that team.
Poor app not made for all themes with errors. Support although good did not sort out issues and added that it would take future update to implement fix.
Developer reply ·
We're truly sorry for your unhappy experience. Your requests have been carefully reviewed. Problems with the theme might be due to a misunderstanding. No worries, we'll follow you up to make things clear.
Excellent Customer service and great app, Henry was especially helpful and should be acknowledged for his exemplary service
Developer reply ·
Hello, We are thrilled to learn that Henry helped to make your experience such a positive one. He is a true asset and we are lucky to have him in the support team. We hope you are enjoying the app and please come back to us should any concern pops up, anytime! Wishing you and your business every success! Boost team
Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up. We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles appearing as out of stock reported on the 10th Dec. Despite explaining that it has been escalated to the senior team and that they will be in touch with us, we have heard nothing as of yet. If you're able to get this app to work without the help of support, then it might work great for you, but at the moment we can't properly review an app we have been unable to use.
Developer reply ·
We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you could please get in touch with us, we'd be more than happy to help you.
Support was a massive help and assisted in installation in the same day! The app does the job and easily highlights the offers on the product without having to edit the picture itself.
Quick and easy to set up the bundles I need for the store, even has the option to do multibuys for collections, which other bundling apps don't seem to do.
Attractive looking upsells did exactly what we needed in store, and the support was able to help us configure our custom pages without any hassle.
Stellar and unbeatable customer service! Harshul was friendly and helpful in implementing fixes to my store and the results were rapid. I would definitely recommend this app to anyone looking to convert sales.
Customer support was fantastic and the app itself is so intuitive to use! The templates offered are amazing and really took my store to the next level.
I had some issues having the map display on the shop but the customer support was incredibly helpful and fixed the problem within a day.
