ArdMoor
United Kingdom
Reviews (11)
We moved from Swap Returns, and At Last were great in terms of onboarding, we definitely have less customer contact now as their returns portal is so intuitive for customers to use. The team at At Last are great at responding to requests for new features, and the pricing is very competitive.
Baaqi was super fast at responding to my query and fixing my issue
Just installed this app and the developers have been super helpful. I already use their mega menu app and had great service, so knew it would be the same with setting up this app. This app has allowed me to customise my checkout and my thank you page.
Developer reply ·
Thank you so much for the review! You made our day! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.
Ermis was super fast at responding to my questions around Bing Consent Mode and then checking to make sure we were compliant.
Super fast customer service responses and option to have regular training sessions on new features too which is great. Thank you so much for your review. We will continuously improve our apps and support you. Please reach out to us if you have any questions or requests.
We have just installed this app and ready to set our emails - but have found the support team super fast and super helpful
We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Developer reply ·
Hello! Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience. However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again. Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned. If you need our help, feel free to contact us either via email at feedback@searchanise.io or in chat. Best wishes, Searchanise team
Very simple to get up & running but very powerful. Integration of AC popups on to a Shopify site could perhaps be a little easier, but some good documentation is available to help. Overall - very impressed. Lots of time saves and lots of new tools in our toolbox.
