ChinaHobbyLine

I've been using this app for several years, but recently I've been encountering more and more issues. Last Thursday, I emailed them to report two bugs, but it's been five days now and I still haven't received any response or seen the issues fixed. These problems are already affecting the shopping experience on our website and are having an impact on our conversion rate. I have to say that compared with the past, their technical support and customer service have been getting worse and worse. As a long-time customer, I'm really disappointed with this level of response time and support.

Bugs happened before but the tech fixed them in time. The app really does a great job on the features, and the app is very simple to use. Recommend!

Update on 8/31 2023 The customer support Melanie is very unhelpful and the way they talk to us seems they are the boss and can ask you to do anything! Their report is very inconvenient, they cannot allow you to do a custom report that contains all the data, which is completely understandable because nothing is perfect! But their attitude to this really upset me, Melanie said it is a good suggestion to improve their app, but it is not their responsibility to send this to their tech and asked me to write an email to them again about this! I mean????? No matter if you will take my suggestion to improve, but I already told you this, and you are not communicating or submitting this inside your teamwork? If that's the case, let me know, I will make my business somewhere else!

This app really helped me a lot, with compelling features. and the support team is also helpful and responds in a timely manner

The customer service team has not been helpful at all. The emails went back and forth without resolving my issue, and their app has a bug that they still haven’t given me a clear answer about. I sent them an email on Friday, and after just one weekend, they directly closed my ticket.

customer support is very helpful and professtional

12/16/2023 update Be aware that you are unable to customize the wishlist email alert even though I paid $50+ each month! Their very professional support team made a stupid mistake about the price drop email, and made the compare price in red and sent to my customers! I asked them to change that, and one day later, and they told me confidently the issue was fixed! Guess what, the mistake still exists! That's the service I got! 12/20/2023 update 4 DAYS passed, and no one could fix the small CSS code problem, they even made the email worse, they are many error codes on the email header. God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT RECOMMEND THIS AT ALL AND FIND ANOTHER APPS

THIS IS THE WORST APP EVER!!! The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue for the currency not displayed on the CHECKOUT PAGE which I never said its on the checkout page!!!!!!!!!!!!!!! Now all currencies do not work at all including the languages. THIS APP IS JUST LIKE JOKES, THE SUPPORT TEAM IGNORES YOUR FEEDBACK AND ONLY WASTED YOUR TIME UPDATE------ They will change your settings and hide the selector without your permission UPDATE 0624 AGAIN They understood my request incorrectly and changed your app setting without your permission.

First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it. Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them. I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue. -------------03/22/2023 update They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed

Just ok, they fixed the issue as requested. That would be better if they have a chat for communication.

I have no choice but only left a review. 1st, they usually replied to my email in 1 day, but it's already 2 days since I emailed them about the bugs. 2nd, it stated they can export any status of the orders, but when I did, the file does not include the refund and partial refund orders. 3rd, We paid $20 for the app so that we can export the actual amount and currency that the customer paid. We do this Only 1 time EVERY MONTH, they charged us $20!!!!! Now the app does not work at all and I also asked for a refund, it seems they kept ignoring my email and never respond. I wish I could give them 0 stars if possible.

The app is great and helps our work easier. 100% recommend if you migrate your website to Shopify. The support team replies to emails in a timely manner .

Their app stopped my bulk email sent for unknown reasons! I emailed them and they took 4-5 days to reply to the email. The service is really disappointing. Not recommend it at all!