LITTLE RAD THINGS
United States
Reviews (11)
Sebastian was quick to help and get my bundle live
Great app with great support!
Numeral is a scam. I signed up in August to find out in January of this year that they had not filed my taxes even for the state I reside in for over 4 months. They will bill you large amounts to "file," but when my CPA looked into it when reconciling EOY it turns out that they had not filed anything for months. They also could not provide me with any reporting log of what they did with account confirmations. Honestly, Numeral should not be allowed to be an app on the Shopify app store at this point.
They make it virtually impossible to cancel your account. There are better softwares out there for less.
Developer reply ·
We’re sorry to hear this was your experience and have shared your feedback with our team.
Disappointed with the way this company handled their email transition for customers. Its hurt my business and I won't recommend their company to anyone.
Developer reply ·
We’re sorry to hear about your experience and want to clarify an important point. Yotpo Email was a separate product that has since been sunset and is no longer active. This transition is unrelated to Yotpo Reviews, which continues to operate independently and is not affected by the changes to the email product. We understand how frustrating unexpected changes can be for a business, and we regret any confusion caused by the distinction between these two products. Your feedback is valuable, and we’ll ensure it’s shared with the right teams.
They continue to charge you after uninstalling and cancelling your plan. Awful support. I am now $700 in charges without even using the stupid thing because it made absolutely 0 impact to my tracking. Don't use unless you like literally lighting money on fire.
Developer reply ·
This is Brad, the Founder. I am very sorry to hear this. We won't/can't charge once the app has been uninstalled. However I found the email with our support team asking for instructions. The reason why we've charged is the app is still technically installed in your Apps. I will have billing refund the previous 2 months due to the issue and help ensure the app is disconnected.
Christian and his team at Rebuy are beyond amazing! From start to finish, they went above and beyond to ensure that Rebuy was seamlessly integrated into my website theme. Their attention to detail, quick response times, and commitment to finding the perfect solution truly set them apart. Not only did they help optimize the functionality, but they also provided invaluable insights to improve our upsells and customer experience. The level of support and expertise they offer is unmatched. If you're looking for a team that genuinely cares about your success, Rebuy is the way to go! Highly recommend!
Developer reply ·
We apologize for the difficulties you’ve encountered — this isn’t the experience we want for our customers. Our management team will be reaching out to you directly to ensure your concerns are addressed. Thank you for bringing this to our attention. 🙏
I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was. The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term). The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me. Turns out their customer support is terrible. Don't use this service.
UPDATE: They worked with me to help fix my theme. I am grateful that they changed the code back so my customers could check out. I am pretty sure when I uninstalled this program, it broke the theme for my store. Super fun times, my customers haven't been able to check out normally.
Developer reply ·
Glad to get you on the right track! Let us know if you need anything in the future :) - Wholesale Helper Support Team
I used this app and had a developer reach out to me to make the app match my brand! They are awesome and I am thrilled with their services!
