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Reviews (21)

★★★★★
Shopify

As an e-commerce store doing around €500k in annual sales and relying heavily on Meta Ads, the quality of the data we send to Meta is extremely important to us. ‎ Before TrueTracked, we were using another tracking solution, but the main issue was that it was sending events only through the Conversion API. Meta recommends sending events through both the browser and CAPI, with proper deduplication, and TrueTracked covers exactly that setup. ‎ Even though TrueTracked is still a relatively new tool, we felt confident giving it a try because Sharif, the founder, answered every technical question we had in detail and was very transparent about how the tracking works. ‎ After testing it, everything has been working properly, including browser and server-side events and deduplication. We are already seeing better performance in our ads and revenue, which makes sense because Meta has better-quality data to optimize from. ‎ On top of that, TrueTracked is cheaper than many other solutions we looked at. You also get a full dashboard where you can see the customer journey, which gives us additional insight into how customers behave on our website and what happens before a purchase. ‎ For us, it has been a very solid upgrade to our Meta tracking setup, and we can definitely recommend it.

Developer reply ·

Thank you so much for the detailed review and for giving TrueTracked a try! Really glad to hear everything is working well for you. We really appreciate the support!

on TrueTracked: Ad Attribution · 2 days using the app
★★★★★
Shopify

UPDATE DECEMBER 2024: After contacting them, they were very helpful. They admitted their mistake and promised to provide all the missing invoices. I also received 6 months free as an apology, which I really appreciate. I hope this integration will now work as it should, and I can definitely recommend this app to everyone. ‏‏‎ ‎ ‏‏‎ ‎ ORIGINAL REVIEW 2*: After using this app for three months, I found out it doesn’t work correctly. Some of my orders didn’t transfer to Superfaktúra through the integration, which caused a lot of problems in my accounting. Now I have to spend days fixing everything manually, which is very frustrating. If I didn’t already have a yearly subscription to Superfaktúra, I would look for another solution. Customer support is also not that fast. The app has a good idea, but it caused me more trouble than help. I can only give it 2 stars because it broke my accounting system.

Developer reply ·

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the integration issues and the impact this has had on your accounting. Your feedback is invaluable, and we want to assure you that we take it seriously. We are already working on identifying and resolving any issues with the order transfer process to Superfaktúra to ensure this doesn’t happen again. If you could provide us with more details about the affected orders, we’ll do everything we can to assist you in correcting them as quickly as possible. Regarding our customer support response time, we’re sorry to hear that it didn’t meet your expectations. We are continually striving to improve our response speed and overall support quality. We truly appreciate your patience and understanding. Your insights help us improve, and we hope we can regain your trust by providing a better experience moving forward. Please feel free to reach out to us directly at [support contact email] so we can assist you further.

on SuperFaktúra • Integration · Over 1 year using the app
★★★★★
Shopify

‎Everything perfect and amazing support that really cares, we recommend!

on Springify: Bulk Price Editor · 5 months using the app
★★★★★
Shopify

Honestly, Kommunicate has been one of the best tools we've implemented on our store. It’s by far the most powerful and flexible AI chatbot we’ve found. We were looking for a solution with a proper human fallback and strong customization options, since we have quite specific requirements and Kommunicate delivered. Azie from the support team has been incredibly helpful, assisting us with everything and even customizing a lot of features for us. The chatbot saves us time, reduces manual workload, and has truly improved our customer support experience. If you're looking for a chatbot that’s affordable, easy to customize, has excellent support, human fallback, and a mobile app, Kommunicate is the right choice. Highly recommended. Thank you so much for your wonderful feedback! We’re thrilled to hear that Kommunicate has helped improve your store experience.

on Kommunicate AI Agent · 7 days using the app
★★★★★
Shopify

Honestly, BuckyDrop saved our business. We don’t use it as our supplier, but we use it to sync stock with 1688, and it works amazingly. Their team is very responsive, and if there’s any problem, they are happy to resolve it and truly value their clients. We recommend BuckyDrop to everyone, if we had known about them earlier, we would have used them as our supplier.

Developer reply ·

Thank you for trusting BuckyDrop! Your recommendation is the highest praise for our team, and we look forward to continuing creating value for your business!

on BuckyDrop‑Branded Dropshipping · About 1 year using the app
★★★★★
Shopify

App is great, but it's really buggy and sometimes in won't load. There is also no online chat so support is unfortunately slow. Hi there, thank you for the feedback. Can you please elaborate about the bugs that you experienced? You can email us at support@rubixhouse.com, we will reply ASAP.

on RUBIX Bulk Tag Editor · 3 months using the app
★★★★★
Shopify

This app is amazing, and the support is quick and helpful. You can always count on them to assist you. We highly recommend this app. UPDATE: After a year of using this app, we’ve finally had enough. It has completely messed up our pricing. We attempted to increase all my product prices by €2, but the app ended up adding more than €2 or changed only some variants of tghe product. This is the second time we’ve encountered a major issue like this, and now my prices are a mess. We’ve lost trust in this app and had to uninstall it. We strongly advise others to consider alternative apps to avoid these problems.

Developer reply ·

Thank you for taking the time to leave a review for our app. We are sorry to hear that you are experiencing issues with our app, but we want to assure you that we have thoroughly tested our app and it is functioning properly. We take pride in providing a quality app that meets the needs of our users, and we are committed to addressing any concerns or issues that may arise. If you have any further concerns or questions, please do not hesitate to contact our support team. We are always here to help. Thank you for your understanding and we hope to continue to provide you with a great experience using our app.

on Bulk Price Editor Pro · 9 months using the app
★★★★★
Shopify

Really great and fast support. We can recommend.

Developer reply ·

Thank you for your excellent review! We’re glad our support team was able to assist you quickly and effectively. Your recommendation means a lot to us. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

on BUCKS Currency Converter PRO++ · Over 1 year using the app
★★★★★
Shopify

Fuego is really great mobile app builder, renowned for its user-friendly interface, cost-effectiveness, and significant impact on our sales performance. I recommend it to everyone UPDATE JULY 2024: Support was able to answer me and help me immediately and there is an improvement, so I am changing my review to 5 stars. UPDATE MAY 2024: Unfortunately I have to change my review again. I really dislike the support team, which is very slow. I contacted them 10 days ago about a bug in my app. Their support team told me that they submit a new build to stores, but so far it hasn't happened, not to mention that support sometimes doesn't reply even after 24 hours. I already wrote a negative review once and the support immediately contacted me and they very nice and friendly after that negative review, so I changed the review back to a positive one, but unfortunately it doesn't work like this. As for the app builder, it's great and very intuitive, but if I had to choose again, I don't know if I would choose Fuego again because of such poor support, unfortunately. PS: I will not change the rating back to positive until I see some improvements. I hope my lower rating motivates you to improve more.

on Fuego ‑ Mobile App Builder · 11 months using the app
★★★★★
Shopify

Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...

Developer reply ·

Hello, I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction. After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused. Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience. Please feel free to reach out to me directly at vishal@tinyemail.com for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!

on tinyEmail; Email Marketing · About 2 hours using the app
★★★★★
Shopify

At first I was not very satisfied, because the support did not reply to me for a long time, but it turned out that they had holidays. The following days, support wrote me back immediately and they were even willing to customize things I needed. I have never experienced better support. Thank you so much whole team.

on GemPages Landing Page Builder · 3 days using the app
★★★★★
Shopify

I have never seen better support. I had a problem and it was solved immediately. I recommend it to everyone

on Chatty AI Chatbot & Live Chat · About 1 hour using the app
★★★★★
Shopify

The app is great, but the support needs improvement. Some sections are buggy, especially on our site, and it's frustrating when support doesn't respond and you can't fix issues. Also It would really help if there was a trial version for at least 24 hours. Sometimes when we install a section on our site, it turns out it doesn't fit at all, and we end up wasting money. EDIT: The problem is currently being solved by support and as an apology they also offered me some sections for free. As for the support, I was wrong and they fixed their reputation with me. Thank you once again.

Developer reply ·

Hey Daniel, It’s super frustrating when sections do not work properly on the theme. I know this way too well. We test our sections on 3 different themes before releasing it, but it’s always hard to make them 100% bulletproof. That being said we've already answered all your incoming emails and are already trying to fix your issues. Please get back to us when you see this :) Best, Daniel - Founder of app.

on Section Store: Theme Sections · 6 months using the app
★★★★★
Shopify

I really like this app and I've been using it for a few months now, but unfortunately it bugs on my site every week and the widget disappears and I have to wait a few days for their tech support to fix it. And this happens EVERY WEEK. We are starting to think about switching to another application...

on Captain Shipping Protection · 5 months using the app
★★★★★
Shopify

Minimog is one of the best themes you can have for your fashion store. It's super cool and easy to use, and most of all, it LOOKS REALLY GREAT! I also want to give a big shout out to the support that changed me custom things in the code and adjust my site to my liking. I recommend it to everyone

on FoxKit: Upsell & Bundles App · 3 months using the app
★★★★★
Shopify

Amazing app with amazing support. Support answered me within a few seconds and solved my problem. The application is very easy to use and looks nice. I recommend it to everyone. Thank you once again

on ShineTrust ‑ Product Badges · 37 minutes using the app
★★★★★
Shopify

The fact that I discovered Sourcinbox is probably the best thing that could have happened to me. You will get a personal manager that will help you with everything and, of course, source for you everything. The advantage of having your own manager is that she knows your store and system exactly and knows what to do and what quality to source for you. Prices of products are really low, some products are even half cheaper than they are on Aliexpress. Another big advantage is that you can choose from about 20 delivery options with different prices. To Europe, I recommend choosing CNE Express (ECO) where the delivery time is within 10 days to most EU countries and price is really low. To USA, you can choose USPS, where shipments are delivered in just 5 days which I have not seen anywhere in the competition. Of course, Sourcinbox also have one really small disadvantage. The processing time is sometimes longer than 5 days, but this happens very rarely (It happened to me very often on cjdropshipping). Before Sourcinbox I used Cj Dropshipping with which I was very dissatisfied with. After I discovered Sourcinbox, my business and sales grew a lot and I really want to thank my manager Yviette for everything. I recommend her to everyone, she is very nice and will always do her best - her manager code is "tzqr". Thank you once again Sourcinbox!

on SourcinBox‑Dropshipping Agent · 3 months using the app
★★★★★
Shopify

Original review (1 star): This app was looking really good, but it says "Application error: a client-side exception has occurred (see the browser console for more information)." Sadly it´s not working. Updated review (5 stars): Support noticed my review and they were immediately willing to solve my problem. The support was really nice and I have never seen a support that tried so hard to fix a problem. The app is very good and it's really a very good and unique idea to have something like this on your store. Most importantly, the application is completely FREE! Thank you to everyone from the support team and I recommend the application to everyone.

on Bevy Share Cart ‑ Social Link · 5 days using the app
★★★★★
Shopify

Support is really kind and fast and everything works perfect. I really recommend this app for reviews!

on Judge.me Product Reviews App · 7 months using the app
★★★★★
Shopify

Amazing app, easy to use and it´s totally FREE! Also support is really helpful and fast. I recommend this application to everyone and thank you very much support for quickly solving my problem.

Developer reply ·

Thank you friendly friend, you are amazing.

on ANG Extra menu · 1 day using the app
★★★★★
Shopify

Really good app, very easy to use and working perfectly. I recommend this great app for every store because it will double your sales.

Developer reply ·

Thank you so much for the review! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!

on Qikify Upsell Cross‑sell BOGO · 12 minutes using the app