Lumiere Equestrian
Australia
Reviews (8)
Great app with multiple discount functions. Always developing and willing to listen you your needs. Support is always good when needed. Willing to work with you on specific needs and implement custom adjustments to our theme.
This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have confirmed this is a limitation of the app and have no timeframe for resolution. If you are a retailer who sells internationally, don't waste your time on this.
Developer reply ·
Hi there! I'm so sorry to hear you're frustrated with our current incompatibility with Shopify Markets. This is something our Product team is currently investigating to find a solution for. We'll be sending you a follow up email this afternoon with more detail on that, please make sure to check your email! In the meantime, I truly appreciate you sharing this feedback, it means a lot! - Emily, Head of Support
Brilliant support from Adrian who was quick to understand a complex issue and provide a long term solution. Thank you!
Fantastic support. The app has a lot more functionality than I expected, and is very intelligent across global shipping and warehouses. Fast support responses. Thank you.
Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.
Developer reply ·
Thank you for sharing your feedback. I can see that you are not happy with the app and the customer service support. Actually, we do support exchange. There are two types of exchange, one is the “replace with the same item” where shoppers can exchange for different variants. The other is “Exchange for other items” where shoppers can exchange for different items, they need to pay or get a refund of the difference, Also we do support return label both for refund and exchange. You can set in the “Returns method” section. We have also sent you an email explaining everything in detail, please go through the email and let us know if you still have any questions for us. We will be happy to help. We regret the inconvenience caused to you. Regards, Shahvaz Returns Center
Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.
Developer reply ·
Hello, Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend. Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed. We're delighted we could resolve this issue for you. In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email. Thank you, Shippo Support
Not suitable if you are not US based, as USPS labels can only be used through this system if you have a credit card linked to a US address.
Developer reply ·
I am sorry for the inconvenience. Please note that you need to create a new shipper account with USPS directly and add that account here. Your feedback has been registered. Please note that we will be contacting you via email shortly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@postmen.com Regards, Rupam Sarma Tamuli Team Postmen
Amazing all round app for managing your Google shopping feed! Easy to add in new countries to target and also has a Dynamic Remarketing installation feature.. all sorted with a few clicks :)
