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HairMNL

Philippines

Reviews (10)

★★★★★
Shopify

The support team has been very helpful and quick in resolving errors. So far we haven't had any bugs with the new version. Hoping that they offer the bundle feature again :)

on BOGOS: Free Gift Bundle Upsell · Over 4 years using the app
★★★★★
Shopify

Quick response time and easily solved my request related to upgrading themes (button not showing). Thank you!

on Appikon ‑ Back In Stock · Over 2 years using the app
★★★★★
Shopify

Be careful when installing this app; if you don't fully understand how to use it within the trial period of 14 days, they will not grant you an extension. Take note that this app is complex—it has a referral program with payouts, an MLM component, integrations, etc. After we installed Growth Hero, our marketing team had to set this aside with the intent of launching it after 3 months. Due to its complexity we needed time to figure out which of its features to prioritize and how to communicate these properly alongside other campaigns. We made the mistake of not uninstalling this before the trial period ended. We did not however use it nor benefit from it in any way during this time, and this could surely be validated by Growth Hero. In spite of this, Growth Hero chose not to honor our request for a charge reversal for an unused program. We find this upsetting because we've been using Shopify for 5 years and this is the first time we've encountered this level of customer service from one of Shopify's apps. If this is how this company's customer service level is even before we use the program, we will definitely not proceed with using Growth Hero. On a side note, it doesn't make business sense to choose to pocket our 3 months worth of subscription money versus retaining us as a regular customer if Growth Hero had better customer service. Update: Even if they CONFIRM that you WERE NOT ABLE TO use their program, they will insist on dangling policy. They will choose what's legal, not what is fair. Again, for your protection as a customer, do not install this app unless you know you can fully understand it within their 14 day trial period.

Developer reply ·

Hi there, we're really sorry you've come away with a negative impression of GrowthHero; most of our customers rave about us! The 14 day trial is there to help you decide whether GrowthHero is right for you. One of our team had a 1-1 demo call to train you on all our features + we extended your 14 day free trial for another 14 days, as requested. As per your email, when you uninstalled and reinstalled the app to gain an additional 14 days Free Trial automatically, the account settings did not reset as they will just pick up where you left off before uninstalling. We want to make sure all our users remain happy, so we did offer you a 1 month refund + 20% discount, which you chose not to take up. We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts! Isabelle - Product Manager

on GrowthHero Affiliate Marketing · 3 months using the app
★★★★★
Shopify

Great support from Steph and team. Quick to respond, follows up and provides options for customization our B2B Login as well as registration page. Also provides helpful step-by-step guide when needed.

Developer reply ·

Thanks, Jessica for your kind words. I'm happy that you are using 3 apps of ours and all work nicely now. Feel free to contact me at sales@bsscommerce.com if you need further support. Best, Steph and BSS Team.

on BSS B2B Lock, Login & Password · 3 months using the app
★★★★★
Shopify

Great support from Steph and team. Quick to respond, follows up and provides step-by-step instructions for any concern raised..

Developer reply ·

Thanks, Jessica for your kind words. I'm happy that you are using 3 apps of ours and all work nicely now. Feel free to contact me at sales@bsscommerce.com if you need further support. Best, Steph and BSS Team.

on BSS B2B Wholesale Pricing · 3 months using the app
★★★★★
Shopify

Mark was very responsive and helpful in customizing my store's page for their new feature, Recommendations Page. This feature will help increase exposure of our product reviews, especially from influencers.

on Judge.me Product Reviews App · Over 2 years using the app
★★★★★
Shopify

It was surprisingly easy to migrate from another loyalty app to Loyalty Lion. Our onboarding experience with Alejandra was a breeze. She was very attentive in making sure we were able to get what we needed from the LL. We are now testing other features LL has and are looking forward to maximizing this program's capabilities on our site!

Developer reply ·

Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Alejandra!

on LoyaltyLion Loyalty Program · About 1 month using the app
★★★★★
Shopify

Hands down, the best support I've gotten from any App I've installed on Shopify. Stephen and his team are accommodating and helpful in getting your site on AMP ASAP and maximizing all features. Immediately upgraded to Enterprise to get all features. In terms of SEO, we've seen a 70% increase in impressions on Search Console just a day after enabling AMP on our pages. Highly recommended!

on Shop Sheriff AMP Pages · 5 days using the app
★★★★★
Shopify

Amazing results out of the box - we got Rich results on our product pages within 2 days of installing the app and setting up the JSON-LD structured data. Rado from the support team helped iron out any remaining kinks. Highly, highly recommended.

on Smart SEO AI & Image Optimizer · 4 days using the app
★★★★★
Shopify

Great service, easy to set up, very responsive team. All in all, one of the better apps I've used on Shopify.

on Swym Back in Stock Alerts · 12 days using the app