Buddha Pants®
United States
Reviews (9)
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
App works great. Customer service is very helpful.
Developer reply ·
Hi Buddha Pants, Update: Thank you for working with us Buddha Pants. We appreciate that you were able to get what you needed for your store. We are here to help! The Wholesale Pricing Now support team
Cool app and idea, needs upgrade to integrate apps. Pre-order app won’t work- so if this is a big part of your business - this app will cause issues with orders coming though- leaving customers angry that they paid and ordered something that not available. Also we were one of the first customers trying their software, and now they keep upgrading asking for more money. That’s not the way you treat customers.
Free cookies banner is great. Everything else is a nightmare to setup. Wasted an hour of my time. Then said the app still needed hours of configuration or I could pay them $300. Insane.
Developer reply ·
Dear Rachel, We're truly sorry for the inconvenience. You reached out to us for support and our representative responded to you after a minute. He helped you for almost one hour by answering questions and setting up the app on your Shopify Plus store. You started your conversation by mentioning that you will give a review at the end based on your experience with us. At the end of this chat and having almost everything set up, you were disappointed because you wanted to set up the app in a shorter time period. I am really sorry for being disappointed with the so detailed support we gave you after all and for explaining to you any aspect of the app that you asked for. We want to really thank you for your comments though because these help us become even better and be able to support more merchants in the future. I wish you all the best with your store, Nikos
Don’t get involved with them. Postscript was amazing. We tried multiple SMS platforms- we finally felt at "home" Peter helped us get setup and he was great. Then we worked one on one with Joe, his patience and knowledge to get the most out of the app was amazing. Then we kept getting passed from person to person and now- now they won’t strategize with us monthly at all. Seems like they have a ton of turn over. Ran and operated very poorly. Not iPhone friendly.
We tried the app but it did not work for us. Support is great- Always available. FYI- emails cannot come from your server and the back end - needed a lot of code work - to make it pretty you need a developer.
We have a problem and support will not answer! This is not acceptable. They take two days to answer and charge more for premium support.
When it works it’s great. But sometimes it just stops working and their customer service is awful!! Days go by with no answer!!
Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.
Developer reply ·
I'm so sorry to hear that - the issue is caused by two chats being installed at the same time. One was added via the Shopify plugin, while the other one was installed manually using the JavaScript code. I've sent you an email from olek@tidio.net to coordinate next steps - it shouldn't take more than five minutes to fix.
