Phoenix Sweets
Hong Kong SAR
Reviews (10)
The product sync suddenly lost connection without any notification. We have lost significant revenue because of this. And as at today, around half month after the issue happen, there is no update from Shopify and no one contacted us. I am desperately looking for solution but could not find any. Seriously disappointed.
Developer reply ·
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the syncing issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there. Adil | Shopify
Have been using this app to provide dual languages version (English and Chinese) in Hong Kong. Working good and they provide prompt support if needed.
Get the job done with very easy setup needed. Appreciate the prompt support from the developer, solving the theme-specific issue within an hour.
Developer reply ·
Hello to our friends from Phoenix Sweets! Thank you for leaving this great review here, we really appreciate it! We hope Phoenix Sweets hits it big time online! ;-) Melissa & The Product Options & Customizer Team
Thank you for the prompt and helpful follow-up. The app is truly helpful to automate the sales flow!
Developer reply ·
We got your message about the issue you were having, and sent a quick reply that we made a collaborator access request so we could login and take a look, and never got a reply from you. Please reply to the email thread ASAP. And include your phone number and a good time to call so we can troubleshoot this for you. The app did not have any downtime, so its like a set-up issue. Looking forward to your email. We see you may be in non-Western time zone. We can have someone call you this weekend, late night to help troubleshoot the issue.
Get the job done with very easy setup. Appreciate the prompt response of the development team to solve the minor issue.
Great app that get the job done. The development team service is excellent, prompt and thoughtful. Will recommend to anyone with similar needs. Further update: The team never disappoint us in the customer service area. Their prompt and accurate advice is very helpful in the fast paced online business area.
I clicked "Connect Account" but nothing happened. Please let me know how can I proceed to connect to FB account.
Developer reply ·
Thank you for taking the time to leave a review. There are a number of issues that could prevent the account from connecting to the app. I'll have to find out more about your specific issue in order to troubleshoot that with you, so I will follow up with you via email shortly and we can see what your next steps will be. Thank you. - Brie, Shopify Support
Updated: Thanks the team to provide assistance to fixed the issue perfectly. Now we can proceed to try out the exciting features. We are sure that the bundle features would bring more business to our store.
We are running an online cake store and just started using Smile weeks ago. Our customers are happy about it and they are encouraged to follow our social media (facebook and instagram) on top of purchasing. They love the loyalty program.
Great customer support and the application was installed instantly. Looking forward to seeing the improvement on mobile access. shop.phoenixsweets.com
