Sanshee

I am new to the service, and can't speak to it's function yet, however I just needed to acknowledge how great the customer service has been.

This app is free and yet somehow still I'm disappointed. It is restricted to a limited range of labels from 3 specific brands of labels with specific brands/models of printers. (conveniently printers you can buy from the Shopify store.) You'd think this thing would be highly optimized for said printers, but I've had so many issues. For example, just today I had the labels just randomly start printing sideways. Like, between print-jobs using the same template, minutes apart. Shopify has a bad habit of creating apps and then never supporting or improving them, and sadly this is one of them. Update: 01/11/2023. No noticeable updates, but through some tinkering, I've been able to get it to work and it does print labels, so I'm upgrading it from 1 to 2 stars. However, another noticeable issue is the clunkiness in regards to bulk controls. You can't, for example, filter your search to a product category and select all, and you can't copy past a quantity down a row like you can if you were bulk editing something in Shopify. This is being mentioned because I recently needed to print one of each label, for the purpose of sticking on bins (a pretty fair use-case) and that involved me individually searching each item and then individually setting the quantity to 1. Very very very tedious, and if you have a warehouse full of SKU's, you're in for a bad time. I appreciate Imogen's response, and I genuinely hope to see this app improve, but it really does feel like it's being neglected.

Loox is a shockingly good app. The customer service and sales team are both wonderful and they take customer feedback seriously, so seriously that most concerns that I had with other apps were already addressed before I even asked about them. Far too many apps on Shopify rest on their laurels, but Loox shows a concerted effort to be the best and continue to improve. I don't think I've ever had an experience this good ever with an app. They do everything right. P.S. Shoutout to Pooja on the sales team for being the G.O.A.T.

I am still deliberating if this is the right app for us, but I really like the promise of it. The team is dedicated (though time zones can cause a little hassle) and they're striving to do something new and interesting here. I will update this review later if I end up using the app. I am optimistic though.

We use Vitals for our bundling app and some other features. It's a pretty great app that covers a ton of ground and is user-friendly. That said, the cherry on top is how responsive their customer service team is. Top shelf for sure!

I am on the free plan and they helped me out with a CSS styling issue I was having. I'm not sure if I'll end up using the paid version, but the fact that they took the time to help me speaks volumes. A lot of apps will just point you at a guide that doesn't actually answer your question, even if you're a paid user, let alone a free user.

This app has a pretty big flaw that needs to be addressed. Basically it won't change the button to a "preorder button" if the user has a non-preorder button in their cache. In layman's terms, if the customer has viewed ANY other product pages (with their respective buy buttons) before going to a preorder page, they won't see the preorder button or button notification information because the normal "add-to-cart" button is still in their cache. So the app only works if the customer hasn't viewed any other products first, which is a fairly common thing. Spur-it only offers one solution which is, and I'm not joking here, "Just let your customers know to clear their cache" Yea, sure, let me just tell each customer to clear their cache before looking at a preorder item. Heck, the main reason for having a preorder Button is that customers don't read jack & squat, and need to be informed at the point of purchase, so this bug undermines the entire purpose of the app. It needs to be fixed before I can recommend this app to anyone because customers get REAL angry if they buy something and it doesn't show up when they expect it (which will happen if the button doesn't switch to a pre-order button and they assume it's just being added to their cart.) The customer service team was responsive and listened to my complaint and says they plan to address this eventually, but until the app itself is fixed, I cannot endorse it. I hope one day to return and switch this to a 5 star review.

I've used a lot of shipping apps, and this is one of the best. There is a clear and concerted effort to try to improve and help customers with easily accessible customer service. It's not perfect, no shipping app is, but they are clearly trying to become perfect and that's huge.

Great customer service and they help you set everything up. The app could be improved I'm sure, but the customer service is really nice.