La Bombilla
France
Reviews (9)
Support client très rapide et flexible. Rado de l'équipe support nous a aidé à paramétrer l'application et surtout, nous a aidé à customiser notre thème pour résoudre un problème auquel nous étions confrontés.
The app works well and the founders, Andrei and Robert, have been really helpful. They helped customize what was needed in a very timely and effective manner. I would 100% recommend this app.
Wide Bundle nous a aider à vraiment augmenter notre panier moyen, l'UX de l'application est top et permet de mettre en avant des offres par lot sans que le client n'ait à cliquer sur les variantes. Game changer, je recommande ! Et SAV au top
Bien que l'affichage de la carte des points relais après paiement n'est pas du ressort de Mondial Relay mais de Shopify, c'est un gros gros moins en terme d'expérience utilisateur. Ensuite, l'application nous pose un sérieux problème à cause de la manière dont sont stockées les informations Mondial Relay : nous ne pouvons plus exploiter nos exportations de commandes, puisque les données Mondial Relay y sont insérées de manière assez anarchique. Pour ce qui est de la livraison et du suivi de livraison : RAS, très bien.
Developer reply ·
Bonjour, merci beaucoup pour votre retour ! L'application a été mise à jour et vos clients peuvent désormais sélectionner leur Point Relais avant le paiement. Concernant la manière dont sont stockées les informations, pourriez-vous revenir vers nous sur mondialrelay.shopify@gmail.com afin de nous en dire plus ? Nous vous souhaitons une excellente journée.
Slows down website (so many request and pixels) + Super intrusive & non customizable consent collection
Developer reply ·
Hello there, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Our team is looking into your request and will contact you as soon as possible. We are also currently looking into the #1218453 ticket and will reach out to you shortly. Cheers! Ewa
Efficient app + Super effective support team. They helped me to do what I wanted in a matter of minutes. Definitely recommend it.
So bad that such an app can not be used in another language than English. Obviously, it isn't stated anywhere before you start to setup everything.
Developer reply ·
Thanks for the feedback! We've sent an email your way 🙂
The Automate plan is described as "Designed for SMBs investing in list growth, email marketing & reducing cart abandonment" and this is REALLY misleading as cart abandonment features are only available on the commerce plan.
Developer reply ·
Thanks for the feedback and I'm sorry you didn't see what you were looking for. The Automate plan includes the ability to send automated cart abandonment emails and you can use exit intent to save people before they leave. I believe the feature on the Commerce plan i am guessing you are referring to is cart value targeting which I just added this to your account.
this app is truly amazing and the customer is service is incredibly fast. every time i had an issue they resolved it in few minutes
