Family Crafts

I installed this a month back and it just does what you would want from an order tracking app, and it's free so a win win. I contacted support today and spoke with Hena regarding some custom change, within 30 minutes she contacted me back and it was all done. Great work

I downloaded this app to give it a try as I received a promo code when I purchased a Shopify theme. The code didn’t work and kept coming back with an error. I reached out to support and the first time it took them 5 days to respond asking what the promo code was I was using, I had already provided this in my support request. Two days now since I replied and still nothing, all I can say is first impressions are stay week clear of this company as they obviously don’t have any interest in customer service.

Great little app to carry out multiple automated tasks

I've only recently installed this app but it seems to be pretty good for popups, really good layout and I love the coupon box. The only issue I had with this, was that I also needed to be able to embedded into a page to allow me to collect emails from a page not just a popup. I think this is a limitation and something that has been overlooked during design but has some great features if it's just a popup that you need. I hope they add the ability to embed into a page as this would make this app perfect.

Installed and had a 5 minute call with support to complete setup, very fast response and all set up with a few minutes. All links reported as broken now fixed. Easy little app that does what I wanted it to do.

Great app, easy to use and does exactly what your want. I am only using the free version for my mailing list but support has been amazing with helping with the customisation.

I have been using this app for several years now and it great, does every kind of option i want or could need. They will even customise to fit your theme and don't get me started on the support. If in the unfortunate event you need help they are always on hand with quick support, I cant rate them enough. One of my options stopped working and I contacted support at around 9pm, when I woke up the next morning I had an email from Helen in support telling me that the issue had been fixed.

For what I wanted, this app was perfect. It allowed me to download every file from the content area with ease to allow me to optimize my files in bulk.

I’ve been using StoreSEO now for several months before writing a review. What I’ve found is that the reporting of issues is poor, you fix what it says are issues in the product but when you look at the overview it still shows issues. After contacting support they say that even though you have met the criteria to resolve the issue, because the criteria is based on a range and you haven’t hit the top figure of the range then StoreSEO reports this as an issue, even though it doesn’t report it as an issue when editing the product itself. Come on StoreSEO it’s either an issue or it’s not an issue make you mind up. An add-on for has just been released for image optimisation, great but there is a catch, this add-on is an additional cost and if you don’t opt in to the add-on then your products will now show an addition error because your images haven’t been optimised. I was told on purchasing this App that collections were being added within a few weeks, as yet there is no sign of this. The App is easy to use and install but it’s not accurate in what it reports and you shouldn’t have to pay extra when you have already paid for a year subscription for an add-on just so you can get your products showing as fully optimised. If this is a cost upgrade it should show the issue separately from the base product so your not seeing an issue for something you haven’t purchased.

I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with customers, it’s a pity that Willdesk didn’t want to do the same.

Its been over a year now with multiple people complaining of the way the app and Pinterest select the product image for displaying with your pin and nothing has been done. We select our images in Shopify with the best image showcasing our product first so cannot fathom why Pinterest would choose random images from those available. Some that are not even showcasing the product but are showing options, or advertising social media. Support has been absolutely rubbish and not worth investing in any type of advertising when they cant even get the correct product images showing.

Great little app, requested help to customise my theme and Hoa was on it straight away, even on the weekend. Great service.

I used the app to help with Instagram messages and being able to attach products directly to messages, it works great. The only thing I would like is for it to sync with Instagram so if I respond through Instagram the message is visible within Inbox. Apart from that it is doing what I want for sending messages. Haven’t tried any of the other features as yet but will do

What a fantastic app and the support is brilliant, always on hand to help and nothing seems to much trouble. The only thing I would like to see is that when reviews come from my Etsy store that they are automatically verified instead of me having to request them be verified.

Really great app, support was great, fast efficient and really helpful. I changed my theme version I they helped me get the app working on the new theme within hours.

I have been using this app for a while now and have been waiting for support to fix the option to define the post template with a variable. This has gone back and forward with support and has taken months and still not working. Just get a message saying that should be working now, please try again and nope, still not working as it’s supposed too. Could be a good app but doesn’t deliver

I installed the app and had a minor issue with my images, contacted support and they were on the case within minutes. Very fast excellent support and the app works as I would want, and free what a result. UK support was fantastic, having local support makes all the difference.