Labo Mono

Onboarding is a nightmare with an extremely poor customer support assigned to us. The app can't work on itself and the BSS dev team fix them when we point it out, but communicating it to Ruby is proving very difficult. Odd working ours and hour long breaks during working hours, we wake up very early in the morning to explain all the bugs and try to get this app running, on the BSS team timezone, with no success. It's been almost a week trying to configure this, and still lots of broken / unlinked features that is dependent on their dev team to fix.

European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.

The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue?? This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.

Error 500 when opening the app for the last 3 days, and still no response from the support team.

Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that. But we're now facing several issues which are making it now impossible to continue using this app. 1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations. 2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart. 3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers. 4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer. Overall, really disappointed as we thought we found a great app. Still a lot of work to do.

Warning! If you expand and sell from different locations, this app will not work for you! We noticed restock alerts were being sent to our customer waiting list for location A even though we never restocked anything for that location. Makes the whole app pointless and customers even more frustrated as they still cannot purchase. This is definitely not a feature you want and should have been pointed out when installing the app.

I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.

We've tried this app specifically for the Forecasting feature. It's unfortunately very limited and quite useless, as it's only able to fetch the last year of data. Nothing before that, despite allowing to choose from broader dates. Customer support wasn't very transparent about this limitation at first, but they were reactive, and helpful about the other questions.

Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan. I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update. We will be waiting in the meantime. Please improve your communication in the support/tech team. Thank you. EDIT 1: After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach. He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.

Took some learning to set up, but this app does wonders if you want to personalise documents sent to your customers. I use it for packing slips and welcome notes. Also EXCELLENT customer service. They were really helpful.

Ok so I have to say that I had started HATING this tool. And the reason for that is the interface, which is NOT intuitive AT ALL. (still isn't) BUT, I pushed through, and they've got two things that they did better than anyone else : - AMAZING customer service and technical support, almost 24/7 - access to A LOT of features - For a fraction of the price competitors charge If you can hire a UX designer and fix that first horrible pain point, you will have a killer app. Structure and group the features better, have a better on boarding process. Thanks again