DiscountDressShop

After using Shopify Collective as a supplier for approximately three months, I would like to share some feedback and suggestions that I believe could significantly improve the experience for both suppliers and retailers. ## 1. RETURN POLICY I believe suppliers should have the ability to establish and clearly display their own return policies within Collective. A supplier’s return policy should not be dictated by the retailer. Instead, retailers should be able to review a supplier’s return policy before choosing to work with that supplier and decide whether those terms are acceptable to them. Currently, retailers are able to set certain return parameters within Collective, which can create confusion. Retailers may assume that the return settings they select automatically govern their relationship with the supplier, even when the supplier has separately communicated a different return policy by email or through other means. Allowing suppliers to clearly establish their return policy within Collective would eliminate this ambiguity and help ensure that both parties understand and agree to the terms before conducting business. ## 2. RETAILER COMMUNICATION & EXPORT There is currently no convenient way for suppliers to communicate with all of their connected retailers at once. If I need to send an important announcement, policy update, product update, or other information, I have to manually copy and paste each retailer’s email address individually. This becomes extremely time-consuming as the retailer network grows. I would suggest adding two features: * The ability for suppliers to send an email or announcement to **all retailers or selected retailers** directly through Collective. * The ability to **export retailer information** into a CSV or Excel file, including information such as retailer name, store name, email address, telephone number, website, and other relevant contact information. These features would make retailer relationship management significantly more efficient for suppliers. ## 3. PRICE LIST ACCESS & PERMISSIONS It would be helpful to provide suppliers with more control over how retailers access individual price lists and products. For example, suppliers should be able to create different levels of access, such as: * Public price lists * Invitation-only price lists * Price lists that require supplier approval before access is granted * Price lists available only to selected retailers This would allow suppliers to better manage which retailers have access to specific brands, products, pricing structures, or collections. ## 4. EMAIL NOTIFICATIONS / UNSUBSCRIBE OPTIONS Because some of my price lists are public, I receive an email notification every time a new retailer connects or signs up. As the number of retailers increases, these notifications can quickly overwhelm a supplier’s inbox. I would appreciate the ability to customize or disable these notifications. Ideally, suppliers should be able to choose which Collective notifications they would like to receive by email. For example, notification preferences could include: * New retailer connections * New orders * Return requests * Retailer messages * Product or price-list activity Providing suppliers with more control over notifications would make it much easier to focus on the communications that actually require attention. ## 5. "CONTINUE SELLING WHEN OUT OF STOCK" / PRE-ORDER PRODUCTS Another issue involves products that are set to **"Continue selling when out of stock."** This setting can create significant confusion for retailers and their customers, particularly when the retailer's Shopify theme does not identify the product as a pre-order. Some of our products are intentionally offered for **pre-order** before inventory becomes available. In these situations, the product inventory may be set to zero while the **"Continue selling when out of stock"** option remains enabled so customers are still able to purchase the item. On our own website, the Shopify theme we use recognizes this setting and changes the **"Add to Cart"** button to **"Pre-Order."** This makes it clear to our customers that the product is not currently in stock and that they are placing a pre-order. However, this behavior does not necessarily carry over to a retailer's store through Shopify Collective. Depending on the retailer's theme, the product may simply display a normal **"Add to Cart"** button even though the supplier's inventory is zero and the item is actually being offered as a pre-order. As a result, the retailer's customer may reasonably believe that the item is currently in stock and ready to ship when, in reality, it is a pre-order item. The retailer then has to find another way to communicate the product's actual availability, and they may not even realize that additional communication is necessary. This can lead to: * Customer confusion regarding product availability * Incorrect expectations regarding shipping and delivery times * Increased customer service inquiries * Potential cancellations or disputes * Retailers unknowingly representing a pre-order item as being in stock * Confusion between the supplier and retailer regarding actual inventory status I believe Shopify Collective should provide a more standardized way to communicate the supplier's product availability status to the retailer. For example, Collective could include a specific **"Pre-Order" product status or setting** that is transmitted to the retailer along with the product information. Retailers could then clearly see that the item is a pre-order and either automatically display that status on their storefront or receive a warning that their theme may not display the pre-order status correctly. At minimum, retailers should be clearly notified when: **Supplier inventory = 0** **Continue selling when out of stock = Enabled** This would help retailers understand that the product may not actually be available for immediate fulfillment and that additional information may need to be displayed to their customers. Ideally, Shopify Collective would support a dedicated pre-order field that could communicate information such as: * **Pre-Order** * **Expected Availability Date** * **Estimated Ship Date** * **Backordered** * **Made to Order** * **Currently In Stock** This would provide much greater transparency between suppliers, retailers, and ultimately the end customer. Overall, I have found Shopify Collective to be a valuable platform, but I believe these improvements would make it substantially easier for suppliers to manage retailer relationships, establish clear policies, communicate efficiently, control access to their products, and accurately communicate inventory and pre-order availability. These changes would not only improve the supplier experience but would also help retailers provide more accurate information to their customers and reduce unnecessary confusion, cancellations, and customer service issues.

One of the reasons why I chose Loox for my review app is because of the design and layout of the reviews. It stands head and shoulders above other review apps in my opinion due to the layout of pictures and reviews. I like that all my collected reviews can be placed under each product even though the product may not have any reviews. It was also convenient to be able to import reviews that I received from another review company. Overall, I am very pleased with the widgets I am able to implement on my website, the follow-up emails sent to customers requesting reviews (including the ability to incentivize them to leave a review) and the cleanliness of the how the reviews look. Lastly, I reached out to customer service chat (Mary) and she was able to help me implement a small change on my website quickly.

Working with Redo has been great! They have made my return process much more streamlined and easier for customers. Customers can print labels through the dashboard return. It's made it very simple for them. Assistance is always available, and they will help you build out the logic for your return process. Lastly, if you want to provide package protection for your customers, they can set that up for you too and you can collect and keep the funds should your customer choose that option. Can't say enough great things about Redo.

UPDATE 7/28/25. I needed to update my review to share the amazing service I received. My supplier recently changed their inventory system to an API and I had no idea of how to create an API or if it was even possible using Stock Sync. I reached out to customer support, and they told me that needed a few days, but that they would be able to help me. About 4 days later, they created the API that I needed to sync my supplier's inventory to my Shopify store. TRUELY UNBELIEVABLE service!!! This app is a game changer if you work with drop shippers that provide an inventory database to keep your store inventory up to date. I can't say enough of how well this app works. There was some trial and error to figure out how the app works, but once figured out, it will keep your store's inventory up to date. You can sync inventory automatically or manually sync inventory. Highly recommend! I am subscribed to the Pro account tier.

Chandra was great to work with. Very responsive and helpful. If you want to add Google reviews to your order status and thank you page, then this one time charge is extremely worth it! There are other features included for the one time fee as well that a making it an added bonus! No need to pay a monthly fee like other services.

Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

Customer service is very good! Prakesh helped answer all my questions and addressed some issues I had. Wish there were other layouts to choose from, but overall, a simple and clean FAQ to add to your website.

I am thoroughly impressed by this product filter and search app! The product filter is lightning fast. I have 11,000 products and the filtering makes is extremely quick for them to filter down what they are looking for. The search is also lightning fast! I was using another filter app that I found on the Shopify app store. It was good, but this app is great! John helped me tweek a few things that needed fixing. He was always quick to reply and very courteous! This app is so far worth the money! Check it out on my site www.DiscountDressShop.com

I like the clean look and feel of this app. I decided on this reviews app over Yotpo Reviews. UPDATE 5/15/18: Tommy and Rachelle are great and very quick to reply to my questions! I couldn't figure out where to add the "Comments Widget" code to my products so I asked and they delivered and added it for me. Great service! UPDATE 9/10/19: Wanted to update my review since I needed help. Once again, their response time is excellent. Currently using the Basic paid plan, which is well worth it! Had some minor tweeks done to enhance customers reviews. Martin has been good at getting these done. Thanks Stamped.io. So glad I went with you guys! UPDATE 10/15/21: Updated my store to the latest theme and needed them to add their review widget to it. They were very quick to reply and get the job done within 1 day! Great service! A happy paid customer!

I recently completely changed my theme and inquired with Instant Search to update the code. That same day they were done. Thankfully it was an easy fix for them. I've enjoyed the facet search capabilities that IS has to offer. I've also been able to tailor and customize the search to look more like my website. Ton of features and endless variants can be added with tags. I also enjoy the analytics which helps me to refine and adjust words to make the searching easier for customers. Redirect option when certain search words are entered is a wonderful feature as well. As mentioned there are a ton of options and features too many to list.

Igor was phenomenal in helping me achieve everything I wanted in both appearance and use of video. I had to go back and forth with tweeks here and there over a course of about 4 days, but he took care of everything each time and made the changes that I requested until it functioned and looked just the way I wanted it. Extremely great support!!! A++++

This faq app is terrific! I've been using this app for over a year now and it builds a great looking help center for my customers to check out. https://www.discountdressshop.com/apps/help-center