Miracle Botanicals Essential Oils

Great support. Always available and very helpful.

It seemed like a good idea, but the product doesn't work correctly. There is no setup assistance, it demands a lot of busy work by the store owner and their customer service department is thoroughly confused. They refuse to provide support via screen share to help with setup or anything else, even after upgrading to the mentor program. I still haven't spoken with a mentor in over two days, with one customer service rep telling me via email that I'm not signed up for a mentor program and another telling me I have mentor privileges but never made a ticket. I've made two tickets, but they seem to be getting deleted by the rep who thinks I'm not authorized to have a mentor. This is the worst customer service I've encountered on Shopify thus far, and I experiment with many apps. 6/4/24 update: After I left a one-star review, the company offered me everything I wanted. I can't take them up on that because, after my experience with Auto-DS, I have lost all interest in trying again with them. Now, they want me to delete or change my review. The rep who promised to make everything right is telling me that this review reflects on them personally. I don't want my star rating to compromise her job, so I've changed this to a 5-star review even though I would not try this company again.

I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating. Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.

Andrew has been super helpful. He was instrumental in designing our app, which looks and functions amazing.

This app keeps no record of emails it sends out to customers and no chronological record of customer actions.

This is the best app for chat. It integrates seamlessly with your store. There is no reason to use anything else.

I can see no reason to get this app when the Shopify app, Inbox is free. Inbox automatically emails the customer when the customer is offline. Willdesk would not connect to my Outlook and after many instances on chat support, I discovered the free app by Shopify, which seems to do a lot more with fewer hassles. The customer service for Willdesk is fast, but they couldn't work out the email issue. Shopify's Inbox does it automatically.

Blogs in general are very difficult to work with. This one isn't perfect, but the customer service is amazing. I've never worked with a blog where the dev team is so helpful. Nothing has compared to this. They help me so much with little things I need to learn to larger things, including tweaks to the code, video instructions, and they're so patient with me when I'm feeling emotional over the whole blog formatting thing. The SEO experience is wonderful. I feel so confident that I'm putting things together properly to get picked up by search engines. This might be the most useful app in all of Shopify.

I installed this app to offer free gifts with purchase.... There's was an issue with the free gift products showing up in auto collections...The app's solution to was to set the conditions to "all conditions". However, that's wasn't how many of our collections functioned. I had to change things (complicate them) in order to make this app work in my store. Other than that, the app works well and is fairly straightforward. Also, the customer service is pretty good, although the response times could be quicker.

An incredible app because the people who built it know how to customize it to go with your store. I have not been super impressed with apps on Shopify, but this one has truly been a pleasure. I needed quite a bit of support and customization to get it just right for my store, and they delivered! They also transferred my data from the previous app for me. I didn't have to do much except let them know what I wanted to see in relation to the tabs on my store.

The product has been buggy for me, but the customer service is great! Also, I seem to be really bad at using this software, and not only does customer service fix issues for me, but they send a video to show me how I could do it myself.

No way to export data from this app. We have over 300 items and customer service told me that the way to export is to copy and paste into a Google Doc. The developers of this app have obviously never run an online store. The app works in all other respects, although the integration is a bit weird because you can't click a button inside the app to return to the Shopify product description. Had I known that these guys developed an app for product descriptions that didn't have export capability, I would have never signed up for this. Apparently, we've got a lot of copy/paste to do before we transfer all of our data over to another app.

These guys are awesome. They provide screenshare support when their customer doesn't know how to use the software. In our session I was shown how easy it is to use the software, and they also did something custom for me that was really helpful.

Was not able to implement app. Company does not offer screen share to help customers set up and implement the app. Deleted app.

The app looks elegant and clean on our store, not gawdy like many of these apps can be. Great customer service too. One of the coders got on a screenshare with me, answered my questions and made sure I liked how everything was working.