Dick Johnson
Finland
Reviews (13)
Super goog app and super fast customer service! Love it.
A very well-designed app; you can create any kind of bundle solution with it. And that's not all—the support is truly excellent! I highly recommend it.
The prices listed in Shopify's App Store don't match the actual prices of the app... I'm being offered two different options: the Essential Plan for $45 (regular price $90) and the Essential Plus Plan for $60 (regular price $120). The pricing isn't immediately clear to me regarding when I'll start paying those higher prices. The pricing seems to depend on the Shopify tier, and we have Shopify Plus.
Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations. Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions. I recommend first exploring lighter options such as Fabrikator.
Developer reply ·
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process. We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly. It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise. I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area. We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on. Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings. Best regards, Mike G.
I am thoroughly impressed with the Conjured app and its impeccable performance. The support team deserves a special mention for their outstanding assistance. They have been incredibly helpful in every aspect, promptly addressing any queries or issues I’ve encountered. Their expertise and dedication have significantly enhanced my user experience. The app itself operates flawlessly, with intuitive features and seamless functionality. It’s evident that a lot of thought and care has gone into its development. I highly recommend Conjured to anyone seeking a reliable and efficient app backed by exceptional support. Truly a five-star experience!
Developer reply ·
Thanks for choosing Conjured Memberships and for writing a review! Please stay in touch and let us know how we can help grow and scale your new membership program!
The app is working great in our store! The help desk chat works perfect and the answers are fast. Omar helped me fast and reliable with my problem :)
Good app, Only negative thing is that building large pages with many product slows the page, but Shopify problem.
Developer reply ·
Dear Leevi, Thank you so much for taking the time to leave constructive feedback on the app and service. I believe other users will find great value and have a better understanding of GemPages from your comment. At the same time, we’ve learned a lot from this that we should find a better and timely way to deliver the app’s related information to avoid unwanted confusion. I wish you and your family all the best and don’t hesitate to get in touch with us if you have any further questions. James | Customer Success Manager team
1. Don´t work with Re-charge. 2. Don´t work with Ajax carts. 3. Cost same than Shopify even 299€ 4. Good for building basic pages like FAQ pages.
Developer reply ·
Hi Leevi, Thank you for your feedback. I'm really sorry to hear that you had a negative experience with Shogun. My colleague Charles has reached out with some information regarding all of the issues that you are experiencing and we will be sure to log these appropriately. Feedback is super important to us and helps us grow. In terms of the features that are missing - these are both on our radar for future development as we know these are features that our customers want. I can see you are on the Build plan at $39/month - $299/month is the price of our Team plan, which is our highest plan. Thank you for giving Shogun a try, we really appreciate it. Charles will continue to work with you in order to hopefully turn this experience around for you. Let us know if you have any further feedback Karl | Team Lead, Technical Support
The app is very bad. It causes a very bad problem to our code. The shop was closed for two days because this app. It´s also dosen´t work like they say. There is in the rules that " If you change prices after create rule" the price will not change back. Yes it will. DO NOT DOWNLOAD
Developer reply ·
We're very sorry to hear that you've faced difficulties using our app, by the way, could you please specify about code problem in your store? Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to get more details.
Easy to use but its not cheap if you have 500 orders in a month the price is 199 dollars/ month. If you have more than 500 orders in a month you have to talk the sales team... wonder what that price tag will be??
Developer reply ·
Thanks for taking the time to leave a review. We've recently spruced up our pricing model! You can learn more on our website or on the Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose a package ranging from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to chat about the best fit. If you'd like to get in touch, we'd be happy to assist you further. Thank you again for your feedback.
The app is great most of the time it works as it should but when the problems/bugs comes be prepared for even 2 weeks waiting time to get that fixed. Shiphero did have chat support, then they shut it down. Now they have form to fill.... When you get a reply to your message you noticed that even you know more about Shiphero that this first Customer Support assistant. There are lots of guys who know how to fix the problems but you have to first tackle the Shiphero first shield and it takes time. I just see that this big and expensive app should have rapid customer service because when something bad happens its slows your business or even shut it down and who can worth that? Nobody. App works 85% time without problems and I recommend you buy if you have the skills to solve the problems without any help from Shiphero. App 3.8 / 5 Customer Support 1/5
Developer reply ·
Sincerely appreciate your feedback. Great we are helping you with our product, not so great our support missed the mark. We are adding more support team members and as our team continues to grow, will be introducing both chat and phone support.
So simple thing is made super confusing? I don´t know why is not working? Yes its should be easier..
Not good. Do random things and Im now waited 30 minutes to discount kick in.... do not download. Its easy to manage but its not working good.
