We Print Miniatures
United Kingdom
Reviews (14)
Support used to be super resonsive and quick to fix bugs. So far I've been waiting 6 days for a fix to their Product Groups tag system. All i get is "we are working on it" and they will get back in-touch. So it's an open ended problem with no time-line to fix, meanwhile I'm paying for an app that does not work properly with our store. Hopefully this review will cause someone more senior to start asking questions internally.
Elite Cart allows us to use 1 app instead of three. The team at Elitecart were very responsive and worked with us to solve intergration issues and have the cart slider work just the way we wanted. Maintaining a high quality experience for our customers and reducing friction for our use case.
Pointless without a browse function so you can find retailers to partner with. Why on earth did shopify think this was a viable idea? Half a solution!
Support / Devs can't solve bad styling issues in their words due to our custom CSS in our standard theme and want us to remove our CSS that makes our site look fantastic due to their app using the same ID's needless to say we are not impressed with Appstle. We should not have to change our industry leading site to fit their app. It should be the other way around. They have 14 days to change their mind and find a solution on their side or we will delete their app and look for a competent app provider. They have been paid over $500 so far, this is not how to treat paying customers!
Terrible ROAS 1.1x is very poor and we will be asking Shopya for a full refund of every penny spent or complimentry service until they actually achieve something close to their advertised ROAS BUYERS BEWARE they make claims that are not reflected in their results while claiming it takes 4 - 6 weeks to see results. at 1.1.x after 3 weeks we have to say they are lying! We wonder how many of the 400k cutomers are actually happy and still using them because to us it looks like they can't actually deliver. Storya Proove us wrong!
Terrible results, the campaign they setup shoved 30% of the budget into LLA that did nothing while prospecting failed to deliver anything better than 1.5X and their remarketing failed utterly with 0. Overall we lost hundreds of dollars with this App and their customer service is poor, never replying to any of our messages. You are better off using advnatage+ than wasting money on this app. Not seen even a second of profitability, very disapointing given the claims they make. Additionally they have tried to resolve this by telling me I can have a refund if i remove this review which is a terrible way to do customer service and given that i had setup a meeting with Lara to resolve my complaint about their terrible customer service and poor performance shows they don't communicate with each other. I would have removed or updated this review should the meeting with Lara have actually resulted in a solution... instead im back here telling you all that they are a bit rubbish and you might be better of trying somewhere else. They have failed at everything so far. From results to customer care to communication. Don't waste your time!
Developer reply ·
It’s important to clarify that the campaign ran for only a few days within the 14-day onboarding period, which primarily focuses on setup and initial testing. Upon further inspection, we can clarify that your ad spending was 10% of what we recommended amount as it can be transparently seen in our pricing plan. Therefore, the low budget can drastically cause low ROAS due to high CPM in certain regions. Given the short timeframe and the relatively small budget allocated (unlike the hundreds of dollars you mentioned), achieving substantial results may not always be realistic, especially in performance-driven marketing strategies that typically require longer optimization cycles. We believe, given enough time and a proper amount of budget the scenario could have been substantially different.
Great app with a highly responsive development team and customer service. Great ROS.
Great app with an excellent ROS 14% and conversation rate both on the cart (14%) and the post-purchase upsells (7%) The support team are responsive and has worked hard to accommodate our needs which admittedly tend to push the boundaries of what Vanga offers. This is fast becoming one of our recommended apps with ROAS and conversion numbers like this it's hard not to be impressed!
A simple problem of adding our Google Merchant account to Codisto has cost us hours or time and $100's of dollars due to Codisto support messing up. Duplicated orders, duplicated ebay and google merchant accounts in codisto. 2 hours+ lost time and staff having to deduplicate orders in shopify and our fulfilment system Total disaster.. all we wanted to do was add Merchant center to Codisto. Worse still support really not listening to what we say blindly following their docs without a clue what to do when it goes wrong.. not even an apology! Day 2 support still blindly followed their docs and ignore the customer , even when i pleaded with them they still took action without consulting us first. Honestly, they have turned into a disaster area!!!
Developer reply ·
Thanks for your feedback, We have made some adjustments to resolve the issues you were facing. We have reached out to discuss these further with you, but no response has been received as yet. We would really appreciate the opportunity to ensure all issues are fixed. Thanks, Nikki
Responsive and competent this app works as intended and helped to solve the problem we were having integrating two pixels.
Beware, uninstall the app they will WIPE all your 360 spin data rendering months of work useless. We won't be back and will be asking Shopify for a full refund as they offered no support to resolve just excuses.
Developer reply ·
Hello, We really remove all the shop related data once you remove the app and cancel your subscription. Re-installation of the app that is actively used is pretty uncommon situation, but we'll definitely update the app to keep data for at least 1-2 days to avoid such issues. I truly apologize that we did not propose you to recover the data on your initial request. We have backups that we could use to recover data, but that's something developer should do manually for your shop, but takes takes some time. So in case you have just few images it's much faster to just upload them again - unfortunately, we did not realize you had so much data in the app. After your comment on app removal we proposed to recover your data, and we're still ready to do that if you'll decide to install our app back. We truly apologize for all the troubles caused. Best, SpinStudio team
A few early problems but the team were very good in resolving the problems and getting out checkout ringing.
Integration not smooth, support would be wise to dig into why it's not working before assuming it's a third party page builder.
