My Animal Dispensary
Singapore
Reviews (9)
app works great and customer service is able to help with any necessary changes needed :)
Great support and response from the team when i needed some customization and updates.
Developer reply ·
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Easy to use app, works perfectly as intended. Haley provides fast services and resolves all our issues and questions immediately. Highly recommended!
Easy to use app, with great customer support :)
Was initially difficult to setup but with the support chat (which i didn't realize was available earlier) it was easybreezy. The CS rep Sherwin was so helpful and patient, guiding me through each step. And i got it configured correctly in the end. I would only say i wish they'd make the support chat more visible so users can get help right away!
Love the support from this app. The development team (shout out to Helen) is responsive and they work to fix the issues quickly. Thank you!
Update : Helpdesk got in touch after this review and worked on it. Review updated. Support is never around and doesn't seem to be of assistance when needed. Have an issue with their JS script and have sent a few emails but no update on when the issue is to be resolved.
Developer reply ·
Hi! I'm sorry this took our developers best part of a day to work through -- it was tricky because the problem was unrelated to UploadKit, and we had to figure out which of your other apps was disabling the add to cart button. We've sent you the details about where we think the problem is coming from and who you should contact to resolve it. It seems that everything is working well now, but please let us know if we can still help with anything. Thanks!
Love the customer support for this app. Quick responses. They understand what the customer wants which is vital. Thanks so much Tom for your assistance. The badges are great looking.
