File Uploads by UploadKit
by UploadKit · launched
View in Shopify App Store ↗Reviews (84)
Unresolved production errors and no follow-up UploadKit’s legacy loader conflicts with its own Theme App Extension, causing reproducible JavaScript errors across our product pages. Support acknowledged and escalated the issue, but then stopped responding despite repeated follow-ups. I’ll update this review if they provide a proper fix.
Thank you Alice for helping a novice coder figure out how to change popup colors. Your company is always there to help with my little issues. Your respond answered my questions fast and allowed me to figure out coding that I could not have done without your help. Best upload app on Shopify!
Probably the best app for what it is, been using it for a few years now, never had problems, support is top notch. Can't recommend it enough!
These guys were really fast in responding and compentent. Nothing but good to say!
doesnt work well
Developer reply ·
Hello, I'm so sorry for the problems you've seen today -- the upload network which powers us, Uploadcare, had some serious network problems which are now resolved. I'm speeding up my work on deploying a second upload network which will once again make us the most reliable upload system anywhere. I know we need to work hard to regain your trust, and I won't stop until we're there. Again, I'm sorry.
I’ve had a great experience with UploadKit: they’re fast, helpful, and have resolved every request I’ve had in no time. Excellent customer support and a reliable app, highly recommended!
I have been an UploadKit user for close to 3 years now. This was a great app for a while, support was top notch, and I had never considered an alternative, but as other reviewers have noted, they are now completely asleep at the wheel when it comes support. This has cost us time, sales, and unnecessary aggravation. Initially when we had an issue - which is extremely common with this app - they were addressed pretty quickly but I am now having to wait days and even weeks for even so much as a response. Toby the "lead developer" is never available and my shop has experienced a litany off issues that remain unresolved. Every product my shop sells is customizable and file uploads are a pretty critical part of that. I have to send daily emails and almost always open have to open multiple support tickets to even get an acknowledgement that someone is seeing my requests. In most cases, my messages are just simply ignored. The interface is slick, but if you are looking for a solution to help you manage file uploads, do not end up in a situation where you are dependent on UploadKit.
Spend all my meta ads budget & app wont work even costumer support also not given after paying Subscription.
I use uploadkit for around a year now, some time ago the support was great because you could easily connect with Toby and guys who understand how to fix things. Now I get redirected to Alice, no replies for 3 whole days and nothing fixed even if you explain it 10 times. The functions of the app are good, I give you this, but the support got really bad.
They provide great features to add to my website! Uploading and cropping photos is a must for taking custom magnet orders. When I had a question about a feature, they replied quickly and made sure my website what prepared to work exactly as I needed it to. Highly recommend!
The application developer has gone above and beyond to provide help regarding the application. I am satisfied with the help they provided. Thank you once again!
Very useful app that works perfectly for us and great support from the devs!
This app works very well for my purpose. I have little to no experience with building a website and I was able to navigate the app with ease. Support is prompt and reliable. When I needed a solution that was not already available, Toby was able to create it for me. I highly recommend!
Developer reply ·
Thanks so much - I really appreciate it. Let me know if I can help with anything else!
Great app! And quick support in trouble shooting an issue I had with another app.
I'm a photo printer and this app works very well for my clients to see the crops of their images before uploading them. I've had to contact the help desk a couple of times and they have always been very fast in reaching back to me with our different time zones and very helpful.
Very usefull app that works pretty good and works exactly as intended. And second thing is the service. All my questions were answered super fast and they also implemented a feature that I was missing. I never experienced such a superb service before.
Nice Customer Support. Even answered on weekends. Can def recommend it!
App has been working for us amazingly, no sweat. Setup was easy, the tutorials made it super simple! Essentially, the success of my entire ecommerce store is capable thanks to this app... Which is a little scary in a way, but this app allows me to be successful, and I'm so glad I found it! Aside from the app working right out of the gate, the support is second to none... All my questions were responded to within a day. For some more extra technical questions, the team forwarded me to Toby who is just a pleasure to work with! I'd hate to set the bar too high for this guy but he's been literally coding us unique templates specifically for our businesses needs and I'm so grateful for his attention to the customers. His app did what it was supposed to do, and yet he wants to help us out and solve more of our problems! Awesome app, great team, exceptional service. Thank you
Custumer services is A1. I had an issue and they help me fixed it in a minute! Really effective!
Ứng dụng rất hay, đơn giản để sử dụng, dịch vụ hỗ trợ cũng rất tốt nhanh chóng xử lý hỗ trợ.
The support is very helpful, they help us to solve the very quickly,the app is really nice to let customers upload pictures.You will thanks yourself you choose it.
Top-notch performance and reliability. This uploader app deserves nothing less than five stars for its outstanding functionality. I am truly grateful for the exceptional support I received from the customer services team. Your timely assistance and friendly approach deserve a glowing five-star review
La aplicación es muy buena y el equipo estupendo también. Tuve un problema con el auto-tagging y fue solucionado rápidamente! Muchas gracias!
Amazing customer service! The app works great and the team is so helpful. We needed something custom and they over delivered. I highly recommend this app
Love this app and their incredible customer service! I've reached out to them for various customization questions and I've always received timely, friendly and super helpful responses. I'm so glad I ended up going with UploadKit--they really care about keeping their customers happy and offering top notch support.
Absolutely amazing app. Provides many features. Easy to setup, fast customer support, worth integrating into your store. I have faced an issue with a Focal theme, but the support team including Toby and Mary diligently helped me and resolved the issue. Kudos to the UploadKit support team as well!
App works a treat and the support provided was fantastic. Helped us achieve our end goal. Cannot recommend enough!
The Support from these guys was off the charts - phenomenal. Thank you for being a fantastic business partner.
Spot on app, have used for years without issue, first time i have had any problem with it email was answered within 30 minutes and fixed within 45 minutes, 100% recommended
This app is really amazing. It's intuitive, easy to use, and looks great on your store. I've used other apps for customers to upload pictures but this is by far the best. I was wanting to have a customization done and the app team was super responsive and helped me do exactly what I wanted. Love this app!
This app works very well. The support is very quick. I would recommend this app to anyone who needs customers files uploaded.
Developer reply ·
Thanks so much for your review! As always, we're here if you need a hand with anything.
Very useful app, my favourite. Top tier! Customers support is excellent. Very fast responding and helpful! Recommended!
The customer support I received was fast and pertinent to my issue. No firm is perfect, that is an impossible expectation, but I am happy with the support, and the App seems to be working appropriately.
Not only is this app AMAZING but their support team is even better. They are more than happy to help with any customizations you want and for me, they've always completed these within a matter of hours. Special thanks to Toby for his knowledge in helping me with our customizations. 5-star service.
Update : Helpdesk got in touch after this review and worked on it. Review updated. Support is never around and doesn't seem to be of assistance when needed. Have an issue with their JS script and have sent a few emails but no update on when the issue is to be resolved.
Developer reply ·
Hi! I'm sorry this took our developers best part of a day to work through -- it was tricky because the problem was unrelated to UploadKit, and we had to figure out which of your other apps was disabling the add to cart button. We've sent you the details about where we think the problem is coming from and who you should contact to resolve it. It seems that everything is working well now, but please let us know if we can still help with anything. Thanks!
We've been using this app now for several months and am really pleased with it. We use it so students can add a screenshot of the business page before booking on of our training courses
We had some problems with the app due to our theme/ upload button displaying incorrectly. The issues were addressed promptly by the support team. Haven't had much use of the app yet but pleased so far with the support, Thanks Guys! Much appreciated!!
I've used this app across multiple stores, and it always delivers. Super easy to use, quick interface for customers, fast upload speeds. I've linked it to Zapier so that I can fulfill orders really easily. Customer service is outstanding. I emailed in a question and got a response + fix in under 1hr. Incredible.
Convenient app and half the price of the old one we were using. Customer service is also very helpful.
The app works really straightforward and the support is amazing. Fast, understanding and helpful. Can 100% recommend.
Mary helped resolve my issue, right away. She knew what to do, was polite throughout her assistance, and replied very quickly. Not something you find too common with other apps customer services. I highly recommend UploadKit, not only is it reliable, but the designs are quite contemporary, making it the perfect apps for users looking for this feature.
This app is very good for uploading and customizing photos. Toby, Mary, and the team have been great to work with.
Best app for custom uploading for the Shopify and the best technical support ever! They will provide you help in 10mins.
I have just started using the app and it works perfectly as per my various requirements. It's great to find one perfect app where you can get everything that you have in your mind. And bonus, everything inside the settings is well laid, so you don't have to waste much time in understanding the app. Thanks Team!
I have updated this review a couple of times already. I have some issues with features I miss and would like to see in a future upgrade. Most importantly, as one test customer pointed out, the uploaded image is not shown as the main image in the cart when checking out. Instead the general product image is shown. Same issue when moving on to payment. This may create uncertainty for the customer: Did he actually manage to upload his image correctly? But based on my positive experience with the UploadKit customer service - and after having many ideas accepted and implemented - I must say, that they are extremely competent and helpful. And actually that is more important than a few missing features. So I revert to my original judgment - 5 stars. Currently there is no better upload app available.
This app does exactly what I was looking for! The support is above excellent!! There were some styling issues in my theme which screwed up the file uploading popup, but the devs helped me with that and solved the issue in no time! Thank you!!
They are very helpful and quick with responding to my support questions. I would highly recommend this app
Great solution for webstore, easy to manage and the best customer support I have ever encountered. Would recomend!
I'm using the app for uploading images. Everything works great! Even support helped me with changing the text in the preview. Best app!
Very fast customer service, Great app, does exactly what I need done for my site. Whenever I had an issue (rarely) the customer service reaches out and fixes the problem very fast.
Fantastic App! Would highly recommend. Customer Service when needed was efficient and helpful. Fits great with our store. thank you :)
Always quick responses and app is functioning like it supposed to be. Simply a good app for an affordable price.
An absolute godsend for personalised items that require photo uploads. I was using a different app that was so complicated and no where near as advanced as this. So so easy to use, am really glad i found this app and such a good price too (i'm only 2 days in and still in free trial, but will most definitely be keeping this app). Very highly recommended by Sweetlea Gifts!!!
READ THIS BEFORE INSTALLING this app is the best one for uploading photos/other files you will find on the Shopify app store. we have greatly customized uploading options and the uploading button also greatly aligns to the product page design of our website. (https://legitgrails.com/products/jordan-legit-check) thanks to Toby personally for a very quick response and helpful information!
I've used UpLoadkit with my store since the beginning and it is fantastic and absolutely worth more than it's price. I've bugged the guys at UpLoadkit with dozens of requests and questions and the support has been amazing everytime. I sincerely recommend UpLoadkit.
BEST upload app!! We have used this for 6 months now and never once had an issue. We did have a small request to change the placement on our site and their customer service emailed back within the hour and the change was already made. Amazing service!! Amazing app!!
This app works perfectly. The support team is top-notch, too. They respond quickly and are always willing to take a look at your backend to make sure things are working properly. Would highly recommend!
I run an online printing lab. Uploadkit is an efficient app to allow clients to upload large size files with more flexibility and even better pricing compared to the one I used. During the switch I had some file size and bilingual issues, and Toby helped me to solve all the issues. Overall great app with fantastic support. I'm happy that I made the switch.
Une application simple et efficace! La meilleure qui soit pour que mes clients puisse télécharger une image, la recadrer et voir l'aperçu. Le support technique est aussi très réactif. Merci beaucoup!
Outstanding customer support and a well designed app for file-uploads! Email support is fast and responsive.
Was using a competitor first, but decided to try out this after a tip. Best choice ever, this is how it always should be done. Enough customizable from start, and even when I wanted to have something tweaked even further to fit my store it was done by support in less than 5 min. No, this is not a fake review, I'm just impressed:)
Great app. Fantastic service, extremely helpful and quick response. Definitely recommend............
Simple and easy to use. I had a minor install issue, but that was quickly corrected by support. Looking forward to a lot of use.
I was looking for a good photo uploader app, checked a few apps before this one and I have to say this one is the best! it has many options for the customers to choose from. installation was fast and without code stuff. and when I needed adjustment, customer service was super fast and reliable. Plus, it is not expansive at all! Highly recommend it!
Our business and website is 100% about offering our customers the ability to customize their products. We've gone through several ways to receive customer's artwork and files and have always had challenges. We have use various apps and tools to try and receive customer files via our Shopify store. Our implementation was working but I always felt it could be better. Thankfully, I keep looking for a better file upload app and ran across UploadKit. The app installation was very straightforward no glitches, no code for me to write or insert, it just installed easy. The app controls are also very intuitive and easy to modify. I'd say that the app as designed would serve the need of 99% of store owners without any additional configuration required. We happen to be that 1% that has very specific rules, requirements and design guidelines that required us to need the app to behave slightly different. We use a lot of apps, some developers are terrible responders, some are average, some are great. Toby and the team at Upload Kit truly deserve another classification: EPIC! Every question, request, curveball that we threw at them was met with a kind, thoughtful, quick response & solution. Every need fulfilled. The bar has been raised for other app developers. As for the UploadKit app functionality, we are only scratching the surface but my initial impression is that it is very intuitive and has that perfect balance of features artfully designed so that the user experience is simple, obvious. If you need to receive files from your customers, look no further than UploadKit. It is the best option without question. --John BoardLams.com
Developer reply ·
👍Thanks so much John -- it's been a pleasure working with you... and you've inspired some new features coming very soon!
Toby was patient & persistent. App working perfectly in-store now, hope to get customisation orders!
I am using this app to allow clients to upload an image for a quote on t-shirts. The support I received was outstanding, in one day everything was up and working brilliantly. How can they only have 5 reviews? It should be 1000's.
Does exactly what it says; adds an upload button for the products you want. Very easy setup & videos in the help section within your Apps section explains how to install step by step. When an order is placed with an image a link shows in the order that you can open up. It also allows the customer to write a note for each image uploaded.
Firstly Uploadkit has the most affordable basic plan. The simple upload button matches my theme and the loading time is reasonable. I had some problem after downloading but the support team jump in within 24 hours to help me out solve the issue instantly. Toby even assist to resolve some of my theme script and ensure my website is running smoothly. Do give this app a try. Highly recommended!!!
