PEScience
United States
Reviews (9)
Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.
Developer reply ·
Hi there, We’re sorry to hear that your experience with GrowthHero hasn’t met your expectations, and we appreciate you taking the time to share your feedback. To clarify, we’ve never offered phone support, so nothing was intentionally hidden — our small support team assists users across multiple time zones through the channels we currently provide, which is via email and calls you can book. Regarding the sales-tracking issue, we sincerely apologize for the inconvenience this caused. We notified all users on November 4th via in-app message that missing orders would be fully restored by November 6th, and tracking is now back to normal. We’ve reviewed your account several times and shared screenshots confirming that all affected orders were successfully reinstated. We truly value your feedback, and we’ll be taking your comments into account as we continue improving both our product and our support experience. Karolina - Customer Happiness Specialist
10/10 customer support.Very impressed!
Very nice app right out of the box, and if you want to customize it to your liking it has tons of options. Very user friendly but if you are looking for a specific change, customer service team is very responsive and helpful. Previously used another app for 2 years, which we switched to this one sooner.
Makes sense why this app has 5 stars on 3000 reviews. I spent hours trying to set up my google merchant center, and was left with a lot of errors. I downloaded this app and it fixed all but 1 of them in a few minutes. Could have saved hours if I started with this app. I reached out to their support team and they helped fix my final error. Very impressed with this company.
Wonderful app and even better support. Google shopify channel was not working correctly for us. This team helped get all of our products setup and configured in google so we can now use their app to utilize google shopping.
A+ app and A+++ customer support. Best addition of 2021 for us, highly recommend. Support always responds within minutes
A must have for the new Prop 65 law passed on August 30th. Great app. You can have them customize it for you if you are willing to pay a little. Amazing customer service
Let me save everyone some time, money, and frustration and give you a summary of what to expect with this app. The app itself works pretty good, but the company behind it is extremely suspect. For the past 9 months we have had this app in place with their premium/unlimited plan. It cost us $65 per month every month like clockwork. Starting in August-September, all of the sudden our bill went up to $475 per month, and then again $475 in October. When we took a closer look, it turns out there is a "bug" in the app that causes the app to trigger an event which in turn charges us money. So they have created an app that prints money for themselves. We let them know, and all they did for us was give us a $350 coupon towards one of the months, and said they had fixed the issue. Clearly, they have not fixed the issue. We are concerned how many other customers may be the victims of fraud without knowing it. We have made absolutely no changes to our website, yet somehow are experiencing a 9x increase in billing. Also very suspicious, this is the only third party app I have come across that does their own billing, rather than it being billed through Shopify. Now I am having to work with Shopify to get our money back and investigate the potential fraud this company is taking part in. They are extremely slow to respond, and so far they can't even refund us the money, only give us a coupon...something is not adding up.
