Matt Estlea

Update 2: I got in contact with the support team again after I decided to rebuild our website's menu. Steven had my design idea processed in minutes and I couldn't be happier. Love this plugn. Update: On the off chance the support team could help me, I reached out to them to fix a bug I'd noticed due to the old Shopify menu still appearing briefly. Within minutes Helen had the whole thing sorted. Original: A great plugin, simple to use, with great customer service too. Very glad to have changed over from the last Mega Menu service I was using. This one ticks all the boxes.

Very impressed with the plugin. Even more impressed with the customer service from Suriyaa who sorted my really niche issue within 24 hours. I have no doubt this plugin will be a game changer for our store.

Great, functional app. Have been using it for some time now. Rick in customer service was very helpful sorting out a text colour adjustment for me.

Great app and customer service. Kasi got to the bottom of my issues quickly and easily.

Update: Very helpful as ever. Binh sorted a problem I was having quickly and told me the solution to fixing it in the future too. They were a great help. Exceptional App, Exceptional Customer Service! Oualid sorted my issues within seconds of me mentioning what needed fixing. Honestly can't fault it at all. Not to mention it's a great app for building customer trust.

Just started with the app and Raul from the support team helped connect the website to Brevo within minutes. Very easy!

We wanted to update this review now that our insurance claim has finally been resolved as of February 2026. In September 2025, a high-value coffee table we shipped via EasyShip was delivered damaged. We submitted an insurance claim immediately. Unfortunately, over the following months, communication was extremely limited, progress was unclear, and we were repeatedly told that “multiple parties were involved” without being given any meaningful updates or evidence from the carrier. Despite numerous follow-ups, the claim remained unresolved for several months. We were eventually informed that compensation would not be paid, and only a partial goodwill refund was offered. At that stage, we had little option but to issue a formal Money Claim Online (MCOL) claim to recover our losses. Only after legal proceedings were started did EasyShip approve payment of the insured value. Even then, payment was initially issued as platform credit rather than funds, and multiple attempts to transfer the balance to our bank failed or were reversed, causing further delays. A formal settlement agreement was eventually required before the final balance was paid. While we did ultimately receive the insured value of the goods, we were left out of pocket for unrecovered legal and administrative costs. We were also previously offered incentives to amend or remove our review before the matter was resolved, which we found concerning. We appreciate that individual staff members did try to help towards the end of the process, and we are glad the claim was eventually settled. However, the lack of transparency, prolonged delays, and the need for legal action to achieve a basic insurance payout made this an extremely stressful and time-consuming experience. For businesses shipping high-value items, this is something to be aware of. We would strongly recommend carefully considering whether you are comfortable relying on EasyShip’s insurance and claims process.

The app is great so far. Very versatile and has so much potential for our store. The customer service is great too. One of their team members called Delwyn was fantastic and helped me through a progress bar issue that I couldn't quite sort myself. She was patient, asked the right questions, and achieved a result quickly and efficiently. Very happy with the plugin!

So far the app has been great to use. Had a few customisation challenges (because I couldn't find the right button), but Aurora at customer support helped me find the solution immediately. Looking forward to making full use of the features that this app has.

Absolutely fantastic app that is well worth the money. It works so much better than the default filtering system on Shopify and is much easier to understand too. I would recommend running the plugin on a test site first to get an idea of how it functions too. You may find that the functionality you're looking for only shows up in the settings of the plugin once you've gone through the initialisation of the first filter. That's what I found anyway. Additionally, the support team were great at resolving both a function issue and an aesthetic issue. Helen was able to fix both challenges that I had come across in less than 24 hours to perfection. Suffice to say we're going to be using a lot more of this plugin in the future and there is no doubt that it's already generated an uplift in revenue.

Literally does everything we need it to. We've had issues with exporting orders via the standard Shopify method for months and finally decided to take a look at a plugin. This one is not only easy to use, but the support team have gone out of their way to amend the plugin to suit our needs. Would highly recommend it

Great product, great customer service, very open to feedback and the plugin is easy to use too. Very happy so far! Just looking forward to a few updates to enhance the plugin for our needs further and it'll be perfect.

Would highly recommend this app for anyone looking to showcase comparing products in an easily readable format. I had some issues during installation (probably my own fault) and they were all resolved faster than I could have ever anticipated. Fantastic team behind the product. So far have discovered no downsides with the app. It functions exactly as we need and any moment where it doesn't do exactly what I expect, the team fixes it. Brilliant.