Kreative Living
United States
Reviews (8)
trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.
Developer reply ·
Hello there, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business. The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance. We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent. Thank you for your understanding and patience.
Great app. Tanmay provided me with the help i needed and made sure my set up was good.
Developer reply ·
Hi Kreative Living, Thank you for your review! We're pleased to hear that you find the app great. We're glad our team member Tanmay assisted you and ensured your setup was smooth. Providing excellent customer service is a core value for us, and we strive to meet your needs.
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Developer reply ·
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.
Developer reply ·
Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes. I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!
So far this app has done what it says it will and the customer support has been there to help me when i needed it.
Developer reply ·
Thank you so much for your 5-star rating! We are so glad to hear that our app has delivered as promised and that our customer service team was there to help you when you needed it. We're grateful for your support. Thank you!
Just installed it, and it seems to have a lot of bugs. It gives you options that would definitely be 5 star worthy but not when they are not functional or glitchy. The customer support also claims to 24/7 but is non existent. I guess you get what you pay for
This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie. I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.
Developer reply ·
Kreative Living, We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.
great customer support and helpful app to raise conversions. I would recommend it to anyone looking to get more customers
