Aftersell Post Purchase Upsell Delisted
by Rokt · launched · delisted from the App Store
View in Shopify App Store ↗Listing history
- Delisted from the Shopify App Store
Reviews (1086)
We installed AfterSell on Sept 25. From that point on, PayPal checkout stopped working in our store: the PayPal window kept loading and then showed an error, on both mobile and desktop. The same PayPal account worked fine in our other shop, and PayPal support confirmed our account was healthy. Reconnecting PayPal in Shopify did not help. We only found the cause after about one week, because customers simply dropped off at checkout. Our PayPal orders went from roughly half of all orders to zero, and our conversion rate collapsed while we were paying for ads. As soon as we uninstalled AfterSell, PayPal worked again immediately. The app asks for PayPal reference transactions on install, but there was no warning that it could interfere with the existing PayPal checkout. Please be careful and test your PayPal checkout right after installing. We have contacted support and hope for a fix, but for now we cannot recommend this app to stores that rely on PayPal.
Una locura los precios y el abuso desmedido. Increible como se priorizan ellos y cobran por cada orden. Bendita iA va a remplazar a todos estos vividores.
Developer reply ·
Qué tal, soy Brandon, Support Lead en Aftersell. Muchas gracias por su reseña. Entiendo su frustración con el precio. Le agradezco que lo diga sin rodeos. Le envié un correo para platicarlo directamente y escuchar más sobre su caso.
Charged for years despite not using the app I recently discovered that I’ve continued to be billed monthly for AfterSell despite not actively using the app for years. I’ve contacted support to resolve this - waiting to hear back.. I’m disappointed that these charges continued for so long and am hoping AfterSell will review the account usage and make this right. I’ll update this review to reflect how the team ultimately resolves the issue.
Developer reply ·
Hey Andrew! Brandon here - I'm the Support Lead for Aftersell. Great to connect with you! I appreciate you taking the time to leave us this review to bring awareness to your situation. I can see that you were chatting with the team a few hours back about things! I've sent you an email directly to help move things along quickly for you. Please keep an eye on your email inbox for my message and we'll get things resolved!
Scammers with their pricing, I paid 267,05 $ USD last month without knowing that you pay a fixed rate and 0.03€ per order
Developer reply ·
Hi CRISTAL PLAQUE, thanks for the feedback and we appreciate your patience while we looked into this. Billing surprises are never the experience we want for our partners, and after reading your review, Brandon from our team reached out privately to dig into your account and make things right. Your feedback has also pushed us to make our pricing model more visible throughout the app so no merchant feels caught off guard going forward. We'd genuinely love to reconnect and continue the conversation if you're open to it. Our door stays open whenever you're ready.
I was charged $149.99 USD because my store grew, yet Aftersell actually generated less revenue than the previous period. So I’m paying more for worse performance. There was no warning about the price increase, and no improvement on their end to justify it. They’re simply charging more because my store grew, not because they delivered more value. Ridiculous.
Not working for multi-currency stores, no TYP A/b tests, slow support
垃圾软件，没成交额也收高额的费用，吃人不吐骨头
Developer reply ·
Hi there, We’re really sorry to hear about your experience, and we completely understand how upsetting this situation would feel. We never want anyone to feel taken advantage of or unhappy with our app. Our team has already reached out to you via email (support@aftersell.com) so we can personally review what happened and work on a solution together. We genuinely appreciate your feedback and hope we can make things right for you. 💬✨
I got charge a 54.99 USD usage fee for this app, i do not get any sales from it and not even enable the app, not sure why, asking for a refund now
according to Shopify’s own documentation Post-purchase upsells don’t work with Apple Pay, Shop Pay, or Google Pay. It’s unbelievable that an upsell app can’t show upsells to customers using the most common payment methods. And while you’re left guessing which checkout option might actually trigger their widget, AfterSell keeps charging you full price anyway.
Developer reply ·
Hey, GLENARI! Brandon here! I'm the Support Lead for the Aftersell Team. It's great to connect with you! Thank you for your review; I know that getting the most value out of your app suite is important and these limitations got in the way of maximizing the value you can get with Aftersell. Some good news - Aftersell has a 'Positive ROI Guarantee' which means we're happy to refund you the value of your Aftersell charge if it costs you more than it makes you! I wanted to let you know that I've sent you an email to follow-up to discuss our guarantee! I'd love to chat with you more about the situation and see how I can lend some additional support! I hope to hear from you soon!
Absolutely horrible customer service. The app itself does not work for some reasons and it's been two weeks now since their "engineering" team clearly understood the issue and promised to get back to us. The customer support reps give generic answers like ai bots. Will have to change post purchase app once again
Developer reply ·
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this situation must have been. This isn’t the level of support or reliability we ever want to deliver. Our team has already reached out directly to take a deeper look at your case so we can help move things forward and get everything working properly again. Thank you for sharing this feedback. It helps us improve both our communication and our product. 💬✨
I would LOVE to use the app - BUT the Customer Service is abolutely terrible! I am currently waiting for 45 Minutes for a "Team to Join" - BFCM is right around the corner and i have no time. Your tool can be as good as you want with this kind of service.
Developer reply ·
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating that must have been, especially with BFCM so close. This isn’t the level of service we aim to deliver, and your feedback is incredibly important to us. Our team has already reached out to you, to assist and ensure you get the help you need as quickly as possible. We truly appreciate your patience and hope we can turn this around for you. 💬✨
It's disappointing the developer isnt flexible with their Australian customers to assist with a store demo/ help setting up the app, unless you want a time slot between 2am and 5am.
Developer reply ·
Hi there, We’re really sorry to hear about your experience and completely understand how frustrating it must have been to find a suitable time slot from Australia. We truly value our international users and are actively exploring ways to make scheduling and setup support more accessible across time zones. A member of our team has already reached out directly to offer assistance and help get you set up as soon as possible. We appreciate your feedback and hope we can make things right for you. 💬✨
I was charged 133.54 euros, even though I was no longer using the application. I wrote to ask for a refund and since 2 weeks I still have no news from you and no refund has been made. Thief or not? I don't recommend it, watch out for yourself and your future billing. Some one answer me and can i get my refund ???
Developer reply ·
Hi there, We’re really sorry to hear about your experience, that’s certainly not how we want anyone to feel when using our app. We completely understand your frustration, especially when it comes to billing concerns. A member of our team has reached out to you via email to help resolve this issue and ensure it’s properly reviewed. Please check your inbox (and spam folder just in case), and feel free to reply there so we can move things forward as quickly as possible. We truly appreciate your patience and the chance to make this right. 💬
Me cobraram mesmo sem eu ter usado o aplicativo. E é caro, então, cuidem ao assinar esse aplicativo. Até que é bom, mas se você não usa, eles cobram igual
Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
Developer reply ·
Hi there! Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this. Would you be willing to send us an email at Support@AfterSell.app so our support team can investigate and help? Thanks a bunch and hoping to hear from you soon, - The AfterSell Team
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Developer reply ·
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns! In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased. This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order. To prevent this confusion, we recommend: 1. Changing the text in the offer to emphasize an additional product is being added 2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order") If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order. If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing Support@AfterSell.app Thank you so much, hope you have a great week!
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Developer reply ·
Hi there! I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now. I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :) Thanks for the feedback!
This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on
Developer reply ·
Hi there, I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one. Best, Armon Co-Founder @ AfterSell
