Woofy Lab
France
Reviews (17)
I had a great experience with the app, especially with Pearl from customer service. She was fantastic. She met all my expectations, did a great job, was patient, and went above and beyond. Thanks again, Pearl!
Given the price of the app, I thought customer support would be able to help us, but no. No one was willing to help me set up the progress bar. No enthusiasm, no motivation, I definitely do not recommend this app, especially considering the price and the features it offers. Don't waste your time.
Developer reply ·
Hey, Ravish here founder of Monk apologising on behalf of the team. We have fixed the issues you had raised with our team, can you please go to the app and confirm if it's now working as expected? We have our best people looking into it and I assure you that we'll do our best to get your offer up and running.
Great app with lots of features and a nice design. It looks really good on the stores. Plus, the support team is there to help us with the setup. They’re really great. Thank you
No support available, or you have to wait 48 hours for a response. Given the price of the app, there should be live support to help customers. As it is, you're on your own and have to figure things out yourself. I do not recommend
It's a shame that there's no support, no one responds, we're left to deal with an app that has problems (the free gift on the progress bar doesn't work and no one is there to fix it), so I'm left feeling like an idiot with an app that I pay for and that doesn't work.
I want to say that this app is really good but the best part is the customer service Cristina is really awesome , she helped trough all my problems with invoices i definitely recommend this application
Great experience with Spur, I highly recommend it, the app is super convenient. (I use it for three of my shops). And the customer service is super professional and responsive.
Developer reply ·
Thank you so much for your kind words and recommendation! It means a lot to us to have your trust across all three of your stores. We're delighted to hear that you've found the platform convenient and that our support team has been able to provide the level of service you expect. We truly appreciate your support and look forward to continuing to help your businesses grow. Thank you for being a valued part of the Spur community! 🙏
The app not working, i just wanted to do an A/B test for shipping rate. The exchanges with support lasted four days. First, they asked me for an authentication code to access my store (which was strange), then they told me it was fixed but it still didn't work, and then they asked me to call them to fix it live, even though it had already been done normally. In conclusion, four days wasted for nothing. Don't waste your time, the app doesn't work.
Developer reply ·
Thank you for your feedback. Sorry you faced this problem. We made several attempts to assist you, including offering a call to explain how our app works, but unfortunately, this was declined. We were also unable to receive further details regarding the root of the issue, which made it difficult to fully resolve. Our team is always happy to help, and we would be glad to work with you directly to address any remaining concerns and ensure the app works as expected for your A/B test.
I was charged 133.54 euros, even though I was no longer using the application. I wrote to ask for a refund and since 2 weeks I still have no news from you and no refund has been made. Thief or not? I don't recommend it, watch out for yourself and your future billing. Some one answer me and can i get my refund ???
Developer reply ·
Hi there, We’re really sorry to hear about your experience, that’s certainly not how we want anyone to feel when using our app. We completely understand your frustration, especially when it comes to billing concerns. A member of our team has reached out to you via email to help resolve this issue and ensure it’s properly reviewed. Please check your inbox (and spam folder just in case), and feel free to reply there so we can move things forward as quickly as possible. We truly appreciate your patience and the chance to make this right. 💬
klaviyo get really expensie ! you always need to reupdate your pricing. it ll be ok if the customer service is reactive but the customer service is just an AI that is not even set properly !
Developer reply ·
Thanks for the feedback about your experience. Our team has reached out to you via email to help assist you with the issue you're facing. We want to make sure that you're having the best experience possible with Klaviyo.
Adam was a great help. He understood my problem and what I wanted to set up as a rule, and in five minutes it was fixed. Easy to set up, easy for my customers to use. Thank you very much.
the team is great, especially ‘Vani’, who listens very carefully and finds solutions. Doing the set-up with her was very easy. Thank you so much!
Developer reply ·
Hello Woofy Lab store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at support@trueprofit.io. Best regards, Vani True Profit
Thank you Claudio for your incompetence. If you want to waste time, write to Judge support. I ask for help with something very simple, and Claudio doesn't understand everything. 20 minutes of conversation and in the end he doesn't even help me find the solution and leaves me all alone. For the price of the application, this isn't right.
Developer reply ·
We're very sorry to hear that the experience you had with our agent has not been up to standard. We'll be working with our agents to ensure your requests are understood by all. In the meantime, we're glad to hear that the issue has been resolved. Thank you for bringing this to our attention.
Where is the support ? support is always Offline, everyday. It's a pity because it looks good but there's no support and that's a real shame.
Developer reply ·
Thank you for your review. We deeply apologize for not getting back to you and it's totally our fault. We are located in Ukraine and had a hard time with electricity for the last few days. Can you please give us another chance? Please message info@polarbearcommerce.com or install the app and drop a line in a live chat. We'll do our best to help you and fix the issues. Thanks, Alex, CEO at Advanced Shop the Look
Where is the support ? you can't talk to an agent it's unacceptable
Developer reply ·
Hi, We have tried contacting you, but it seems that we never received a reply from you. Our support team is working hard to reply to each request within 1 work day. In addition to contacting our support team over email, you can also call us on Whatsapp at +386 69 841 407. And if needed, we can also schedule a Zoom meeting to help you with the app. We are looking forward to your reply :) Best Regards, Seal Subscriptions support team
The app doesn't work, and service support is non-existent
