Chatway Live Chat & AI Chatbot

After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver! The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough. They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops. If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.

Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.

"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"

support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.

We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot. We totally recommend it.

The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app

The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.

thanks

great app, still learning all its features but clean user interface and integration to my store

Application très pratique et complète. possibilité de tout paramètrer pour parsonnaliser son chat. Il existe même un chabot.

De AI Chatbot is slim, snel en werkt echt heel goed. Geeft duidelijke antwoorden en is super handig in gebruik. Ben er blij mee! :)

I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.

Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I needed (for now) to hopefully grow.

Expensive for SMEs not a cost effective solution. amazing

I love how easy it is to comunicate with my customers!

Excellent :) The App is Great Easy to use & User Friendly

The app is easy to install and user-friendly. The AI ​​agent meets expectations. I highly recommend it!

Very easy to use chat system!

Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not the AI function. The personalizing options of this app are amazing. You can manually select day by day when you are online and you can easily put yourself offline by one click. During night times the chat function disappears if you want. And that is so perfect when you’re self employed with a partner that likes to sleep at night ;)

Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!

I am using this app for my small store, where I get 1-2 chats every day. The free version of the app works great for this. Planning to upgrade later on when I get more chat messages and can discover more features

Very good app! And it has a really good free AI service!

what a fantastic addition to our store , Chatbot seems pretty good, no complaints, love the iphone app too . also setup on my pc , very easy to do . and there is a free version, our shop is new , so the free version is great for us. 10/10

Very useful, GOOD, simple and convenient

All good

We’ve had a fantastic experience using Chatway for our Shopify store. As a customer service chat app built specifically for Shopify, it integrates seamlessly and just works, no complicated setup or clunky workflows. One of the biggest advantages for us is the shared inbox. Having all customer messages organized in one central inbox makes managing conversations simple and efficient. It’s clean, intuitive, and ensures nothing slips through the cracks. The mobile app is a game changer. Being able to access our inbox and respond to customers instantly from anywhere has dramatically improved our response times. It’s convenient for our admin team and creates a smooth, professional experience for customers. The features are powerful yet easy to use, from real-time messaging to smart chat management tools. Everything feels thoughtfully designed for growing eCommerce brands. If you’re looking for a reliable Shopify chat app with a powerful inbox and excellent mobile functionality, Chatway is an excellent choice. It’s made our customer service faster, more organized, and far more efficient. And lets not forget to mention how many amazing features are available in the free plan!

great

Clean and simple. Engaging platform with a responsive live chat option.

Super easy to use. Customer support was very helpful. Love having the app on my phone, so I can talk to clients at any time. There are some really cool features like the FAQs. Highly recommend.

Great and useful app! Works very well.

Just launched our website and Chatway was the perfect solution for our needs. It's a live chat (for free) that customers can use whenever they want. It's the ideal all-in-one inbox!

The plugin is pretty good, it works very well.

It’s been so helpful & such a great way for clients to easily ask us questions! And super easy to access our inbox & reply! Definitely recommend!

love it

app veramente fantastica, mi sono trovato molto bene, nell'interfaccia e nell'utilizzo, consiglio molto.

Great app! The live support was excellent and helped me straight away.

The live chat app is great, easy to set up, flexible, no technical issues experienced , works once set up without issues. Straight forward, user friendly. And support service is excellent, very prompt and friendly. But from my experience you barely need support as it functions very well. I only needed it because of my own errors. I recommend it , it is great!

This great Live Chat app is super helpful. A lot of clients reach out via the app and we are able to answer their questions promptly and turn them into our customers

Easy to use and easy to manage

I was recommended this app to make speed of my website better, so far a lot of cool fetchers, support is great, they helped me to correct position of widget. Recommend!

We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it! 10/10 SWDESIGNS Approved!

Great customer service and the app works as intended. Very easy to understand and has helped our e-commerce business get more sales! Thanks for the inbox.

We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.

Very good app and great support team. I had an issue with my inbox, but the support team solved it right away for me. Other than that, the app works amazingly!

Excellent service and communication through inbox! Everything was handled professionally and on time. Really appreciate the support — highly recommended!

Best chat app i found so far. The inbox works great with tons of customization options.

Thanks so much to the devs of this app. It's super simple to set up and use for both our business and the customer. The inbox and option to appear online or offline has definately helped increase our sales by quickly answering any quick questions they had before purchasing. When we are not online, we are able to reply to the customer and they can see it when they next visit the site or we can reply by email to them if they leave it.

Great app that I have been using daily. Being able to converse with customers in 'real time' via the chat inbox has been very useful in building trust and converting sales. Marvin has worked with me to implement an improvement, and kept in contact to let me know once the issue was addressed. Would recommend this app :)

Very helpful especially during live chat

I like it so much thank you

Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.

Super easy to use and reply to customers that have questions. Love that you can download the app on your phone and reply whenever you want

Great app, easy inbox layout and I love the live visitor notifications. This is THE app to use.

Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

Chatway is a really useful and intuitive app. What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support. Highly recommended for anyone looking for a practical tool to centralize chats and messaging!

9.16 Update: I WENT PREMIUM... Had some good sales by poppin' in on people and chatting them up and then learning I can see what people are typing before they hit send will allow for pre-emptive statements to the questions I know they are about to ask. If on the fence, just do it. So I was looking for a semi-ai based chat app but the costs and to train it in what we sell would be very difficult and time consuming. These are high end car parts so the questions are VERY technical. I was also looking to unify our chat apps across the board and this app looked good after I tried and deleted a few others where the setup was a pain in the a$$ I was like forget this... Aside from a small token issue (completing incognito fixed it) that the support team handled in 5 minutes after I hit them up we were good to go. The LIVE VIEW is awesome!. After having the app on for 5 minutes, i had someone at the product level, I chatted them up directly by saying the "parts you are looking at are ready to ship today!" and 5 minutes later, ORDER. I have a feeling I will go premium for the additional shopify integrations I am looking for. Don't wait, install this on your site today!

This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!

Very practical, helped me a lot, the customer service was very friendly and helped me solve many problems

Pretty good, like the inbox feature

我用的是免費的版本，已經非常好用了，後續如果有需要的話會購入付費的版本~推薦使用喔!!

good app for chat

Best service, whatsapp connection, great customer service.

I switched to Chatway after years of using Willdesk, and it was the best decision. From the get go, the user interface is much simpler. It's easy to set up. In just two weeks, I've gained more inquiries. The Free plan is perfect for small businesses like mine. Highly recommend!

We recently switched from Shopify Inbox to Chatway and its fantastic so far. Very easy to use, manage multiple agents and conversations and collect all the data we need on our customer interactions.

Absolute fantastic company to work with. Very responsive to new suggestions. They are constantly improving in adding features. We have greatly improved to the customer experience. with this app.

Very user-friendly very straightforward no hussles! Inbox management is easy.

This app functions are so good. I have tried couple days, so far I really like it. easy to use and chatting notification helps me as well. thanks for your supports.

Chatway is a fantastic app that makes it super easy to manage live chat and connect with customers in real time. The setup was smooth, and the integration with my Shopify store worked perfectly. The team is responsive and helpful — highly recommend it if you're looking to boost customer engagement and support!

Great app for begginers, it help us setup really easy and for free. I love the chat pop-up notification. Live chat is great and it is available both on desktop and mobile.

The app works well and the inbox feature is great. My website performance has increased (the last chat app I had took up to many resources) but with Chataway I dont have this issue anymore. All the chats are accessbile in your email inbox so you never miss a chat from your store. The support team is top notch and I am very satisfied with this app.

Great app, simple to use and has had an immediate impact. Highly recommend.

Excellent and professional service. The inbox works perfectly and I have had no issues. Cheers!

Very good app that is easy to use and implement. Customer service is A+

inbox

love this app <3

Love this app! The inbox feature is excellent and support is great!

We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. The UI is clean and very easy to read, which makes the response time really fast and together with the email notifications when a potential customer enters the chat, not a single chat is left unmanaged. One thing I hope they will soon implement is: being able to email the complete chat to the customer is the translated version as well. I was told they are working on it. If this gets implemented it is a close to prefect chat app.

So far so good. I am currently on the free plan and don't see any limitations to the app. I receive all alerts into an inbox that can be accessed through a mobile app or through Shopify. I am able to reply to customers in real time.