Zonos Duty and Tax

We recently migrated our Shopify Plus store from Global-e to Zonos, and it was one of the best operational decisions we've made for our international business. The onboarding team, especially Lennon and Nate, were exceptional. They guided us through the migration, helped us implement a VAT-inclusive checkout, and remained responsive throughout the entire process. As our requirements evolved, they adapted quickly and even delivered custom solutions where needed. We've now processed a significant number of live international orders across multiple countries, and the customer experience has been excellent. Landed cost calculations are transparent, the DHL integration has worked well, and we finally have complete visibility into our international shipping costs. One of the biggest advantages has been taking ownership of our international shipping stack. Having our own DHL account gives us full visibility into transportation costs, allows us to negotiate directly with the carrier as our volume grows, and gives us much greater control over our international business instead of relying on a closed ecosystem. Every question we've had has been answered quickly, and the support team has been willing to work through real-world operational scenarios as they came up. If you're currently using Global-e or evaluating international checkout solutions, I highly recommend taking a serious look at Zonos. Owning your international operation instead of outsourcing it has been a major advantage for our business.

Great international shipping service and excellent onboarding process. Lennon crushed it.

So far, I can only speak to the integration process, but I can say that it was a breeze. They were super responsive, very clear in all their instructions, and held our hand the entire way (even handling most of the work for us). I would highly recommend them. Lennon in particular went above and beyond to help us get set up before our launch date.

Only been on the platform for about a week, but it's been a positive experience so far, and I've already seen international customer conversion pick up with the new, lower rates made possible by Zonos. The setup support I received from Lennon was top notch - he's been responsive with questions and handled a small billing issue promptly. Based on what I've experienced so far, I'd recommend Zonos for at least somewhat established brands ready to increase their business outside of the U.S.

Thank you Lennon for your expertise and guidance throughout this process! Very responsive and always quick to help find solutions!

Great experience working with the support team, quick and responsive

Very responsive and always quick to assist. Amazing customer service and engineer team.

Great service, thank you Lennon!

Lennon was great for onboarding. Got us onboarded in one day during a super stressful time. Could not of done it without him and his warm and calm disposition.

Easy to use platform with exceptional service. Mariana and Fion have been so helpful with integration and onboarding. I highly recommend Zonos for all of your international shipping needs.

Outstanding support and smooth set up. We'd like to thank Lennon for making this experience as seamless as possible. Always so helpful and responsive when we need something done/explained. Thank you.

The Zonos team continues to provide outstanding support during our ongoing use and maintenance of their platform. Their responsiveness is excellent, they consistently reply quickly whenever we reach out, ensuring that any issues or questions are resolved without delay. Even post-integration, they remain hands-on and proactive. Their guidance through the portal is always clear and helpful, which makes navigating updates and day-to-day tasks seamless. It’s reassuring to know we can count on such a reliable and knowledgeable team. Their support truly adds value to our operations.

Great service, even. better customer service. Really appreciate the prompt support when we need it. Thank you!

The customer support team are always incredibly helpful with responding to any queries we may have. If issues have ever appeared the team have always been quick to provide a solution.

We've had a great experience using Zonos Duty and Tax. The customer success team has been incredibly supportive, knowledgeable, responsive, and eager to help. Their guidance made the setup process smooth and helped us get the most out of the app. I highly recommend Zonos to any business looking for a reliable solution to manage duties and taxes for international shipping.

We officially launched the Zonos app about a month ago, and it has been an excellent experience. The onboarding process is smooth and user-friendly, making it easy for us to get started. Fion Huang has been an outstanding communicator throughout this journey. Her support during the testing phase has been invaluable, and she has been incredibly accommodating to our specific needs for our online store. Fion responds quickly and thoroughly to any questions we have and consistently offers great suggestions. She ensures that any changes we need are implemented smoothly with the Zonos team. I truly appreciate her willingness to jump on calls to promptly address any issues as they arise. Overall, I am very satisfied with Zonos as our cross-border app, and I look forward to continuing our collaboration!

We just launched with Zonos and while we don't have enough experieince with the platform yet to comment on the overall performance in live action over the long term, we can say without a doubt that the onboarding experience was one of the best onboarding experiences we've had in many years of working with many different technology partners. Our onboarding rep Shawn Roah was a model for what one should expect from an onboarding partner. He was super knowledgable, but resourceful and prompt with follow throughs if there were any knowledge gaps; he was patient, respectful and understanding with our learning curve; his communication approach was clear, concise, and geared toward progress; he was constructively creative when we hit internal process roadblocks on our end, which was so refreshing to see someone thinking outside the box. Ultimately, Shawn truly cares about his client's success, and he clearly enjoys what he does. He is a valuable asset to the Zonos onboarding team and therefore the company as a whole. If Shawn is a true reflection of the Zonos culture and ethos, we would say that we are thrilled to have chosen Zonos as our Cross-border tech partner.

The app's feature is very clear, straightforward, and easy to use. The onboard and integration process are clear and fast. All the team are responsive to any cases and questions.

Quite literally the best onboarding/integration process I have had with any partner in my ecom experience. Curtis was fantastic and made this one of the most seamless processes I have gone through. The app, the people, the functionality is all just fantastic for anyone trying to help overseas customers get access to their product.

Zonos was a very easy onboarding process and got us integrated so fast. Their team amazing to work with!

Great onboarding, great app, and an exceptional experience working with Curtis.

A well-developed international shipping solution, great implementation team (Shawn was very knowledgeable and helped us go live quickly), quick deployment, and excellent customer support. I highly recommend it. This solution works well with NetSuite/PaceJet combination. Thank you!

Great app! Simpler to understand, implement, use, and maintain than other international shipping plug-ins. Lennon and Eric were my primary contacts during onboarding and made the experience as simple and pleasant as possible.

This was one of the best white glove onboardings in my 18-year career in E-commerce. The funny story is that we disabled Zonos thinking we had a better solution. A full 1 year later, we re-enabled Zonos as the other apps couldn't compete. Zonos also was willing to work with rate cards and shipping rate providers and communicate with them. Our onboarding specialist, checked in constantly, willing to jump in and move the launch process along. Thank you Lennon!

I'm relatively new to using Shopify, but have many years of working in larger companies with fully functioning ERP systems along with import and export compliance procedures. So at my new place where I'm working, we were experiencing some issues with our export orders and people were abandoning their carts because of how long it took us to get back to them on freight & duty. That's when I learned about Zonos. I spoke with a few colleagues and they spoke highly of Zonos and recommended it as a great app to add to Shopify. Zonos's implimentation team was very knowledgeable and helpful. Fortunately we keep our tariff information up to date in Shopify, so the integration went very smoothly. Since implimenting Zonos, we're definitely seeing a nice increase in our international orders. We haven't had any major issues and customers are getting materials much more reliably than before. The couple of minor issues we had, Zonos's support team was fantastic at getting back to us quickly with insighful solutions that were pretty easily adopted. I would definitely suggest Zonos to other Shopify users looking for an easy to use app to help facilitate international sales of their products.

Amazing Customer Service We needed help making sure our UPS account was working and they were amazing. Loved working with them.

Update: 3/19/2024 Zonos finally updated their app that works with discounts! It took some time to get it to work with checkout extensibility but I appreciate that they did not release a half-baked product and that they made sure that the app works seamlessly. Zonos' team, especially Jordan, was excellent in keeping us up to date with their development. They helped us reinstall the app and made sure that the app was working correctly with discounts. I felt like Zonos cared about us and our issues even though we're just a small business. Original: 7/21/2022 We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.

Great hands on service getting the app set up. So far this app has provided a clear option for international customers on shipping, taxes, and duties. Most customers aren't familiar with their country's import taxes, and asking them to pay upon delivery to receive the item created tons of customer service requests and abandoned shipments. Zonos helps solve that problem and provides a clear solution.

Great onboarding, great app, has really helped us and looking forward to the new updates!

Application is easy to use and onboarding by Shawn was clear and concise. It gives transparency to the customer so they are not met with any nasty surprises when ordering overseas.

Curtis helped with the integration and he was amazing. He answered all of our questions and was able to get us up and running in just 2 days. Having a great experience with the app thus far

The onboarding experience was great. I was impressed by the level of service and how patient the Zonos team was with our unique challenges.

I have tried so many different Shopify apps/software to provide a nice experience for international customers. There has always been something not quite how I would like it. Zonos checks all of my boxes so far and I am so happy to finally have a better experience for international customers! Zonos also connected me with Matthew (Thank you, you are awesome?!) and he helped me set everything up so that it will work correctly. THANK YOU!

Excellent staff and onboarding team. We were up and running within 30 days and are already seeing International orders popping into Shopify Admin! Thank you for a quick and easy setup Zonos! 5 out of 5 Stars, would recommend!

Prompt attention & superb service in helping get our store back up & running internationally. Jordan was especially great - highly recommend Zonos for all your international shipping needs!

Support has been very helpful in sorting out questions and issues we were having

We have swapped from Global-E to Zonos and I can say that from start the finish the on-boarding process has been simple, fast and painless. I have felt supported and listened to throughout while having everything explained clearly. The testing process is vigorous (Which Global's is not) and everything has happened exactly to the timeline we requested. Curtis was charming and helpful the entire time and has always answered my questions almost immediately despite the time difference. So far I am incredibly happy with our move and would recommend Zonos to everyone!

We had a great experience working with Zonos to bring an inclusive/ integrated approach to our website for international shipping. Matthew and his team were absolutely wonderful to work with and were able to make recommendations that have also improved our domestic shipping options for customers. 10/10 would recommend!

Zonos has solved all our international fulfilment and shipping problems in one go. Support during onboarding was fantastic. Great app and service.

Excellent onboarding process from Matthew at Zonos. Whilst the service is pricey, so far it seems worth it and is allowing our customers to checkout with ease, with all relevant customs information presented up front. We have integrated with Fedex meaning our carried rates get pulled through. I would recommend Zonos to anyone looking to expand internationally.

The customer service at Zonos has been excellent. Megan is really nice and helped me through a bunch of issues that I never would've figured out by myself.

I recently had the pleasure of working with Shawn at Zonos, and their support was exceptional. Their deep knowledge of the Zonos shipping app, combined with their responsiveness and clear communication, made our experience truly seamless. They went the extra mile to train our fulfillment team, provide testing exercises - improving our shipping process significantly. I highly recommend Zonos, and especially Shawn, for their outstanding service. Their customer-centric approach and problem-solving skills made a remarkable difference for our business.

Project Manager Matthew and Sales Rep Nate were very easy to work with and very knowledgeable. They made the setup very painless. Went smoother than expected.

I have been extremely impressed with the professionalism that all of the representatives at Zonos possess. They have really helped us with our duty/tax calculations with the Landed Cost Guarantee program taking the guess work out of this area when shipping internationally. I highly recommend them and especially appreciate the above and beyond help provided by Lennon! Thanks so much. Jacqueline

Project Manager Curtis was a pleasure to work with. He helped set up our account and helped customize it to fit out needs. Curtis and others in the Zonos team were overall great to work with. Their communication and the time they put into helping their users was a reassuring experience!

Sophie Limpert and Monica Goethe helped me through a unique troubleshooting situation and got Zonos integrated at our checkout in the blink of an eye. Thank you to the Zonos team for the great customer support.

Love this app -- makes complicated taxation/duties rules for international orders super easy. They hand hold you through the whole set up and processing int'l orders thereafter is seriously 1 click of a button. No one could understand this on their own and these guys are experts. Also, they can calculate dimensional weight which to this day, I still can't find a good app for that for domestic orders. Also, they bear all the risk of their calculations; they guarantee the taxes and duties calculations and pay the difference if they are wrong. Makes me sleep better at night given how complicated that is. JUST USE THIS APP.

We have completed a successful onboarding process for the Zonos Duty and Tax app. The app is excellent, very user-friendly, and - so far - meets all our expectations and needs. We now are very comfortable offering our customers the chance to pay duties and taxes upfront and make our delivery process transparent, streamlined, and frictionless. The Zonos support team is also top-notch! A special shout-out to both Nicholas McBride and Curtis Hixon, two exceptional and knowledgeable professionals who helped us at every step of this onboarding process. It was our pleasure to work with both of them. We can confidently recommend Zonos to anyone looking for improving international shipping.

Friendly, professional and knowledgeable on every interaction! The are quick to respond and will also reach out if the see any abnormalities with the integration. Excellent Service!

This app and it's team get 5 Stars. They have been so helpful setting up the zones for shipping and super fast. I was up and running in 3 days. Call out to Barrett for always being there and assisting with any questions. The dashboard is so easy to use and print labels. I would recommend this app for anyone doing international shipping.

Always have a very good Customer Service experience from Lennon Tomaz Retention Specialist @ Zonos. Any issue that may arise is very quickly resolved by Lennon!

If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.

So far we're loving Zonos! The warehouse guys wish they could ship everything through the Zonos dashboard, our Sales department is happy with the uplift we're seeing in international markets, and the Customer Service folks really like how it all works for the customers.

Lennon helped me through a new to me process and kept circling back to make sure I was successful! It is a great feeling knowing I am working with a real person (not just a chat bot!) and to be supported through the whole process!

I've worked many times with Lennon Tomaz, I have had every question answered, every scenario, every option learned and explained before anything was changed. All implications were explained. Lennon is truly a customer service hero, the personal service and the follow ups are way above what any customer service and support staff should be tasked with. If anyone has a question, Lennon will not only solve it, but also explain it, mitigate future mistakes and way much more. Thank you!! Always a pleasure.

Shawn and the Zonos team got everything up and running quickly and with ease. It was a pleasure to work with them and would recommend them for anyone looking for assistance with international shipments.

Zonos has been awesome for us thus far! Global Trade is confusing and they've helped us to approach selling internationally, streamline systems to make it sustainable, and offered great resources to solve the nuances and confusing, unique experiences. Bethany was so helpful onboarding our first two shopify stores, Preston has been great in trying to get two more stores onboarded, and Cassie was a STUD helping us solve a one off problem. We weren't able to solve it using the Zonos software (shipping warranty parts) but she stuck with me and met with me multiple times to exhaust all possibilities and offered a solution outside the Zonos platform. GREAT customer service that is hard to find now a-days, specifically with apps/software in my experience!

This app has been a great help to us with international shipping. They take on all the hassle of handling customs duties and taxes and the set-up and customer service teams have been incredibly helpful with any questions we've had along the way.

This app has really helped cut down on our order cancellations as clients can clearly see what customs fees/taxes will be required of them. The team was helpful with installation and anytime I've had issues, the Customer Care team is quick to help (shoutout to Lennon for solving our recent issues so quickly)!

We are a small business, and we were hoping to find a way to ship internationally without massively complicating our fulfillment operations. Zonos is a perfect solution, and we could not be happier with the service they provide. They make the process of shipping internationally super smooth for us and our customers, and their support staff is very responsive and helpful. Highly recommend!

Jessica was nothing short of spectacular in helping me with any questions I had. Our call was simple and smooth and our situation was handled immediately. Thanks so much!

Worked with Barrett and team to help integrate this Zonos feature into our store WelForeHealth.com. Key is that this is new for us and we are severely understaffed. Expect complete patience and hand-holding throughout the process. Extreme flexibility and thoroughness. Exactly what we needed for our situation and circumstances. Shared pros and cons of different choices ahead of us, the short and/or long term implications of the decisions we needed to make, understanding our tradeoffs. Highly recommended as a partner for collaboration with international business development!

Jennifer and Shawn were so help from from start to finish. I highly recommend Zonos for anyone who is looking for similar services that they provide!

I wanted to create as frictionless an experience for international customers as possible with prepaid DDP shipping so they complete purchases with confidence and convenience and minimizing delays in delivery. Zonos helps us accomplish this. Shawn Roah was very professional, knowledgeable and supportive in making the integration process as easeful as possible. He was also super nice and a joy to work with.

This app has been amazing in helping us fulfil our global orders. The team are great- Waseem from Zonos has been patient, helpful and provided excellent support. Thank you!

A great way to manage complexities of international taxes and duties. We are now able to provide customers with more awareness of their local taxes, improving the delivery process. Laura from Zonos has provided an excellent support and service, thank you!

We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!

Barrett Curry and team were so incredibly helpful in getting our store configured quickly and accurately. A dream to work with!

I wish once an order is created that it shows " shipped" immediately instead of saying " Succeeded " which requires us to constantly click on the same order until it updates. Overall the app is easy to understand and I had a great specialist throughout this experience. Thank you Shawn for all of your help.

We just implemented Zonos and the implementation process was easy and quick. Zonos has an amazing team.

Got this app for international orders, also got the updated verson for UK because doing a VAT on our own was so confusing. Zonos team was super helpfuls, app works great!

Great team at Zonos - Laura has been very helpful and responsive during the integration process. Zonos has also helped with international conversions - although only running for a short period of time, we have seen international sales increase.

The integration and set up has been really smooth thanks to the onboarding support (Shawn) which has been amazing and so helpful during this process!

Zonos has been an amazing asset to our growing business! We are able to offer better options and prices for our international customers all because of the help of the Zonos app and the Zonos team! We had an AMAZING team helping us with our integration and we cannot thank them enough for the guidance!

Whew, finally found a solution that helps calculate the total landed cost for our international clients. Now there are no surprises for us OR our clients, and the costs are all transparently shown, which our clients really appreciate. And the onboarding team was top notch!

From ease of use to customer experience, we've loved using Zonos. It's been easy to use, easy to deploy, and easy to dig into for issues. Plus, Zonos has been a great platform to learn more about how customs, duties, and taxes work. They do a wonderful job as a company and in their technology to help customers to learn more about how it works. We had the pleasure of working with Jessica D. from Zonos, and she was so helpful, personable, friendly, and entrepreneurial in solving problems and helping us become more empowered customers/users.

Zonos makes calculating duties and taxes for my clients so easy! It gives me peace of mind knowing that the HS codes are calculated correctly and that someone is staying on top of the almost constant regulations changes. They're the best tool we've installed on our site.

Just started using Zono's and so far so good! Onboarding was easy and Trevor was very helpful throughout the process, not too mention he is really good at Star Wars trivia. Thanks!

The Zonos app provides landed costs to international customers in pre-checkout by displaying live ship rates, duties and taxes while also providing the ability to print labels for shipping internationally with ease. I received outstanding customer care, full setup with detailed walkthrough, and had all my questions answered. I will be offered further assistance should any questions arise. Zonos is the definite app to use for shipping internationally via Shopify.

Zonos has an extremely helpful and easy onboarding process. It will help alleviate any issues with shipping on international orders, having the duties and taxes listed up front. Our Integration Specialist was extremely knowledgable and answered all of our questions quickly and efficiently!

The Zonos app works as intended and lets customers know what to expect during checkout. No surprises! Our implementatoin process was a breeze, and the Onboarding Specialist was very knowledgable and helpful.

So far so good! MUCH better landed costing for our intl customers. Support is next level good and helped us every step of the way. Cannot thank them enough for all the help and guidance. Really excited to see how this impacts and helps us grow our international d2c footprint.

Zonos provides customer-friendly and clear service itself, and also they have great, prompt customer service as well. If you got a slight problem using the app, then the customer service team will listen to you and fix things as fast as they can.

The software is seamless and the customer onboarding experience was great. I can't recommend Zonos enough. The interactive duties/taxes help button on our website is just a cherry on top of this great program. Thanks Shawn!

The customer service with these guys is amazing. They are thorough and take time to explain things whenever you need help. This app also helps you to deal with duties and taxes worry free. Would highly recommend their services.

Zono's has helped increase our international sales. We have shipped international for years, but with all the custom forms, HS codes and rules, it was overwhelming to ship each package. After we got past the setup part with Zono's, it is so easy. We literally click create label and everything populates correctly, it interacts with our UPS account and we do nothing but print a label. It even puts the tracking number into the Shopify order once its created. It has made our lives so much easier and the customers now know exactly what they are paying, they have the option to pay duties/tax upfront or when it arrives, but there are no surprises for them or us.

The app & team behind Zonos have made the transparency with duties/taxes for our international customers very clear and seamless - they are not hit with any hidden fees at the borders. Highly recommend if you have international customers - Zonos will assist with every step & query along the way!

We have been using Zonos for about half a year now and the service has been exceptional. It's relived so many headaches for us and our customers when it comes to international duties and taxes and has enabled us to scale our brand globally. The team are A+++ too. Highly recommend!

We have used this app to improve our customer journey and to reduce returns due to customers not having transparency over the taxes applicable to their order. Zonos has been really helpful in reducing issues relating to customer taxes and duties and the team are really responsive and very helpful when we have any questions. Zonos is really easy to use and saves a lot of time when automating the shipping labels.

After a few hiccups (my fault not zonos) we were able to get the app up and running to expand service to our international customers. Zonos is user friendly, efficient and their customer service is top notch! Really love their test cart so you know what to expect without having to commit to placing an actual test order. Really great team- couldn't recommend them more!

Zonos is Great! Support is always super fast and helpful. Love the transparency that this app adds to our international orders, makes it super clear for our customers about any extra charges, etc.

The app works wonders, and they have a top notch customer support. Would totally recommend it, they even have additional quoting tools on their dashboard.

Zonos takes the guess work out of selling abroad. More importantly, our international customer love and appreciate the full transparency that comes with having the total landed costs prior to checkout. It's a win-win for all involved.

For the first time I have been able to sell products internationally with our customers being charged the correct shipping rate and more importantly our customers can see the landed costs with any duties at checkout. We love this transparency and it helps sell knowing that we don't have angry customers getting unexpected charges when goods are imported and delivered. The support team are really efficient and helpful. Highly recommend Zonos

We use Zonos for international tax calculations and the Welcome Mat (we haven't moved over to Hello yet). We were launching a promo in less than 24 hours and needed last-minute changes to our now Zonos-unsupported Welcome Mat. Brandon Morin was knowledgeable, patient, and persistent (with his very busy team) and had the changes made with time to spare. Thousands of users and not a single Zonos issue during the madness of our promo. Thank you, Brandon -- you’re an awesome teammate.

Zonos makes cross-border much less intimidating and it is very easy to set up! Trevor and Adam were great at walking us through the process.

Excellent customer service and assistance from the implementation team. Easy app to use. Would definitely recommend for international shipping.

We have been using Zonos for several months and it is a game-changer for international shipping. No more agonizing customs forms - they are automatically completed! Click - click - and you are DONE! Customer service is fabulous. Calls and emails are answered very quickly and support stands behind their product. The only problem we had with a shipment was handled WAY above and beyond expectations.