C-IN2 New York

Love this app and the team! Really great customizable features. Everything literally feels like it can be customized. The sales team who got us connected was amazing. (Thanks for the cookies!) Hugh was really great and extra patient in setting up our account and getting us fully on-boarded. Haya and Mitch from the CS team are wonderful as well. They're quick to respond and they get things done right away.

Switched to Okendo recently. We were on Stamped for a few years but the app became super laggy after the company was sold. Their customer support also declined over the years. I wish we had switched to Okendo instead of YotPo because we spent the past couple of years hating the experience. YotPo was even worse for customer experience as they sent one review request email per product. Now, with Okendo - the team has been really wonderful. Ritwik, Karen and Andre have been really amazing. I've enjoyed the onboarding experience as they have helped us with almost everything. Their team handled all of the heavy lifting, plus they're super quick! What took almost weeks to months with YotPo only took a day or two with Karen. With setting up our widget - Andre has helped setting up and customizing our widget. He's been super helpful with optimizing our store. Lastly, really thankful to Ritwik for getting us to finally pull the trigger and switch.

6 out of 5 stars! This app is incredible. We've been using the app for three weeks and we're already very impressed. We've used 3 other helpdesk apps before, including Gorgias, and Commslayer is far superior. It's easy to use. We love the AI features. The team is very helpful and they continue to innovate! I hope it stays afforadable but it's an incredible tool!

We've been using Prediko for a few months and it's been very helpful in managing our inventory, especially with forecasting demand. The CS team is also very responsive/helpful.

Excellent support team! They're very responsive and they provide clear instructions/explanations.

Really loving this app. The customer support is really awesome. They were able to create a solution for us very quickly. Ended up adding this to our 2 stores.

perfect Customer service!!!!!!! Thank you so much for your kind words! 😊 We're thrilled to hear you had a perfect experience with our customer service for the Synctrack Order Tracking app. If you need anything else, feel free to reach out anytime! 💬🌟

Easy to use. Customer Support team is very helpful if you run into minor issues.

The app was great

Update: 3/19/2024 Zonos finally updated their app that works with discounts! It took some time to get it to work with checkout extensibility but I appreciate that they did not release a half-baked product and that they made sure that the app works seamlessly. Zonos' team, especially Jordan, was excellent in keeping us up to date with their development. They helped us reinstall the app and made sure that the app was working correctly with discounts. I felt like Zonos cared about us and our issues even though we're just a small business. Original: 7/21/2022 We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.

Update review. Our reviews were duplicated when the Yotpo team imported our reviews from Stamped, and they don't have an easy way to hide duplicate reviews. Also, instead of sending reviews for orders as they came in - Yotpo's system retroactively sent emails for older orders (from six months ago) and used up all of our order limits for the month in one shot.

This app is amazing. We used to struggle with curating and merchandising collections. This has helped make our website more dynamic, especially since we have so many products. The support and onboarding are also amazing. The team behind Kimonix is great.

Updated review (2023.05.24) We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.

Update 11/2/2022 - Loved Stamped before, but it's been having a lot of issues lately. The reviews are not loading properly. The app is very slow. Very disappointed with this app recently. We've been loyal for 3 years, but it may be time to switch to a better app. This app is wonderful. First of all, you get a really amazing support as you transition to their app. They respond really quickly to my questions/emails. They installed the app on our site and they even took out the old widget. Even before signing on as an enterprise user, they offered to migrate our old reviews to the new one. Love the interface and how you can customize everything. They have really amazing tools and features. Just loving everything about this review app. It's so easy and even if you can't do it yourself, you have a team that you can count on to help you solve any problems. I definitely recommend this app, whether you're a small business or a big company. Update 8/14/2019 - Still loving the app and customer service. The Instagram Feature is so easy to use and install to my site. Stamped.io truly has one of the best customer support out there. Thanks!!! <3 Update 2/12/2020 - The Stamped.io team is really wonderful to work with. They are quick to reply to customer support issues and they are great at problem solving. Love, love, love!

Will and his team have been really wonderful. They helped us set up Shiptection on our store. They were patient and answered all of our questions before we added the app and switching from Route. They're very quick to respond and they've resolved all of our claims so far. Super easy to use. Their customer support is impeccable. I trust Will and his team. I highly recommend this app!

Update to my previous review... the team helped us discover the real culprit of the issue we were having on our site. They even showed us how to fix it! This app has worked really well and we've seen a positive ROI.

Trying out the app right now. It still needs some customization but the customer support has been phenomenal so far. We'll revisit this after the trial.

When I speak with reps from other apps they rave about Klaviyo, but I'm guessing they have not gone through the onboarding process. We were assigned an onboarding specialist, but they don't help you much with the technical stuff. She's just a project manager, essentially who assigns all the tasks to you. Really great sales pitch, but you feel high and dry after you've signed up. Update: Their documentation is really awful.

We tested a couple of different bundle apps and this is by far the best. Pretty easy to set up... customer support (Adam) is phenomenal. He's been very helpful to get us up and going. I highly recommend this app if you're looking to add a bundle app to your store!

Loved the sales pitch. Very nice + clean interface. However, UX is not very user friendly. It just takes so many more clicks to get what you want. Also, email block settings differ from one template to another so it's difficult to apply "saved" blocks. It looks like each template/automation was coded separately, so there's no uniformity. It also doesn't allow you to create multi-touchpoint emails, so you can't create follow up emails smoothly within one campaign. Everyone raves about CS, that's why I chose Omnisend over Klaviyo, but I have yet to get a good experience. Onboarding so far has not been pleasant. They promised that someone would help us set up our account, but I have done 95% of the work.

Great so far. So bummed that the Instagram feature on our theme was disabled, but so happy to find this one. Really awesome. And it's free! I'm considering paying for this app so I can tag products - BUT, I hope they can add UGC as a feature to the app.

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.