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GemPages Landing Page Builder

by GEMCOMMERCE CO., LTD

View in Shopify App Store ↗

Reviews (4172)

★★★★★
Shopify

So far, so good. I find that the "Dark" theme is hard on my eyes and I wish I could change it. It's a learning curve at the moment, so still lots to learn and figure out.

Petland Canada · 3 months using the app
★★★★★
Shopify

Por favor para pedir devolución de dinero, por facturación, donde la aplicación ya no se está usando. 560573171 FACTURA. Quedo al pendiente de la confirmación, ya que la aplicación está desinstalada, y pendiente de que me confirmen que ya no se va a cobrar ningún importa adicional. gracias.

Potencia Luxor · 10 months using the app
★★★★★
Shopify

good but it is not working on google chrome

Electronic Samples · 18 days using the app
★★★★★
Shopify

I really like GemPages and it's features, it makes it easy to build out the site. BUT, unfortunately it greatly impacts the speed and performance of my website and it's a big issue. Every developer I hire tells me that GemPages is the biggest issue my site has. In order to provide the best experience to customers, GemPages really needs to find a way to make their builder function within Shopify better. The annual fee and having to constantly find a developers is just too much to worry about.

Wicked Cat · About 1 year using the app
★★★★★
Shopify

Great customer service however the pages can be heavy on your site and the formatting is complex and repetitive.

Dovetail Workwear · About 6 years using the app
★★★★★
Shopify

Good beginner app - very slow & lots of issues overall. It is extremely simple to use and has a ton of great features but the biggest downside is all the bugs in the app. Pages are constantly breaking (not showing correctly), taking a long time to load & when building pages, it often glitches if you work on it for more than an hour. You get what you pay for in the price. If you have a simple easy store, go for it, but know you will need to upgrade in the future (which sucks after the work you put into this)

Dude Food · 4 months using the app
★★★★★
Shopify

I am on the paid version, so far it is user-friendly and there's always support after hours ( I think their support is based in the Philippines) The best time to reach them for support is nighttime in the USA. My biggest issue is when they are supposed to be saved, there were a few times it didn't and I had to back track and waste more time. I'm not sure when this happens but I've had to hit Save every time I made a small change while working on the page to avoid it from happening again. I would love to love this app. Will change this if support can reach out and give me an explanation.

Designs By Wildside · 7 months using the app
★★★★★
Shopify

Not integrated with Shopify. There's always an issue that comes up, for example I just found out that from android there was a bug with the cta button which was huge. The preview doesn't work. I recommend you to use a Shopify pre built theme instead.

BPG Radiocomunicazioni Srl · 2 months using the app
★★★★★
Shopify

Installed the app to try it. I decided it was not for me. Used the safe uninstall feature that is supposed to remove all the code. It did not work. I still have over a dozen templates, snippets, and so on added to my themes, including my live theme. Support reached out to help the next day, but I did the removal myself to speed up the process.

Developer reply ·

Dear Francisco, We apologize for the inconvenience you experienced with our app's safe uninstallation. This was not our intention, and we understand your frustration. Rest assured, we are actively working to enhance this functionality for a more seamless user experience. In regard to support, we want to clarify that our support team is already in touch with you and provided the support, however, we haven't heard from you since the last message providing instructions and offering to escalate to the Technical team. If you still need further assistance, please don't hesitate to get back to us. We are just one click away. Your feedback is valuable, and we appreciate your input. We're dedicated to improving our services and ensuring a better experience for all our users. Thank you for trying our app and we hope to make it right again for you. Warm regards, GemPages Support Team

Canvas by Numbers · 1 day using the app
★★★★★
Shopify

I recently gave Gem Pages a whirl, primarily to assist in creating ad landing pages. At first glance, the app seemed promising, but as I delved deeper, I noticed that the effort required to design a landing page here was quite akin to constructing a custom page using Shopify's theme builder sections. Given the similarity in workload, I wasn't entirely convinced to invest more time into it. Where I felt most let down was during the uninstallation. It's vital for apps to ensure a smooth, clean uninstall process, but that was far from the case with Gem Pages. Although the app was technically "removed", it left behind traces – unwanted code in my theme file, redundant templates it had created, and a plethora of unused assets. Gem Pages could've been more considerate by tidying up after itself. That said, it wasn't an entirely negative experience. I didn't hate the app. It has potential, but the user experience, especially during uninstallation, needs some fine-tuning.

Developer reply ·

Thank you for trying GemPages and seeing its potential for the landing pages. We have noted your observations on the design effort and we are constantly improving our features to make GemPages more user-friendly and efficient. We are sorry for the uninstallation issue. We know how important it is to have a smooth and clean uninstall process, and we apologize for the leftovers in your theme files, templates, and assets. We value your feedback and we are working hard to fix this problem. Your feedback helps us to enhance GemPages and provide better service. We appreciate your honest feedback, even if it points out our flaws, as it helps us grow. If you ever come back to GemPages, we hope you will see the positive changes from your feedback. Meanwhile, if you have any questions or concerns, please contact us. Our team is ready to help you and make sure you are happy with GemPages. Thank you for choosing GemPages. We hope to serve you better in the future. GemPages Support Team

Empire Skate · 14 days using the app
★★★★★
Shopify

Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.

Developer reply ·

Dear Gold Ami, Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again. With regards to any third-party subscriptions on Shopify, the most effective way to terminate a billing cycle is to uninstall the app so Shopify can recognize the user's desire to no longer utilize the app and cancel the next billing cycle. It is essential to point out that GemPages does not have any power concerning one's billing cycle and Shopify is solely responsible for managing all billing cycles. As said, since you are still being charged even after you have uninstalled the app, we are more than willing to process the refund for the unused billing cycle. Please kindly follow the instructions of your support team and feel free to let us know if you have any other questions or concerns. Thank you! Thomas | GemPages Customer Success Team

Gold Ami · About 2 months using the app
★★★★★
Shopify

Its ok, kinda buggy and lacking some features that make it difficult to make quick changes. pretty overpriced in my opinion. support is whatever.

Praying · 23 days using the app
★★★★★
Shopify

I used this app to customize my shopify pages and collections. I like the features, the ease of use and the price. Unfortunately I have found that documentation on app features is very limited and the tech support takes too long to respond and then the response is not complete and requires several back and forth communications to get the answers that I need. I pay for the pro version which says it includes quick response. Since I haven't experienced this I requested information about getting a quicker response if I upgrade to the highest plan and still have not heard back.

Our Boat House · 5 months using the app
★★★★★
Shopify

The page builder is great, but the blog builder still needs work and customer service has been very slow in fixing the issues with the way my blogs are appearing on my website. Disappointing, because I really enjoyed using the app for my landing pages.

Herbandroot · 8 months using the app
★★★★★
Shopify

Janie was the only helpful person. Spoke with Chris and he gave me the wrong information which wasted my time. There seems to be a HUGE time difference because I have been up for 2 nights talking to the support staff on the changes that needed to be made. Staff doesn't get back to you until 11pm my time. Thankfully Janie figured out my issues and completed what I needed to have done. Without her, I would have demanded for a refund.

Alex Skeffington · 5 months using the app