Milkbar Breastpumps
Australia
Reviews (12)
A very disappointing experience "migrating" to omnisend. Migration was not smooth and continually delayed by their team despite being promised that this would be handled. When it came time to confirm if our lists had been migrated they had not. They continued to gas light our team until we walked them through why their migration and segments they created for our business were incorrect. No apology and always condescending. Very keen to grab our credit card details as its "company policy" and not able to confirm a go live date. Could not provide any agreement with our custom pricing or terms and conditions for review. Would not recommend to Australian businesses as their support is terrible. Migration was delayed and I was charged by my other email provider due to the two week delay by omnisend.
I cancelled our service more than 3 weeks ago and Shipstation continue to charge my credit card without my authority. Very buggy would not recommend using this as a shipping platform at all. Support is overseas and script based and they aren't able to resolve issues which cause delay in shipping orders.
Developer reply ·
Hi there, thank you for sharing your experience — we're truly sorry to hear about the frustration you've faced. We understand how upsetting it can be to feel charged unfairly and encounter delays in your shipping process. Please know that your concerns are important to us. Our team has been actively communicating with you through ticket #8750127 and has provided the next steps to help get this resolved as quickly as possible. We’re committed to making this right and appreciate your patience as we work through it together. If you have any additional questions or need more assistance, please don’t hesitate to reach out through that ticket. Wishing you a smoother rest of your week ahead.
Terrible Customer Service. Issue ongoing for more than a week and still can not see how they are going to resolve their mistake. Continue to ignore basic questions and have failed to take responsibility. Performed updates in google merchant centre without consent and blamed issues on "google errors". Then asked me what the google errors are when they were the ones who said there were errors! Sent communication to an alternative email without consent. They seem to be confused and responses are to deny responsibility rather than resolve the underlying issue, there by continuing to impact the customer.
Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google deliverability issues which of course they can't substantiate.
Developer reply ·
Hi team Milkbar Breastpumps, We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any issues; it's not our intention to cause any inconvenience to you or prevent you from having these same emails directly within Gmail. We've emailed you privately to rectify this and turn your experience around.
Does not supress marketplace order information like other app at a top level such as Judge Me. Extremely poor customer service and was advised that shopify is responsible for this app. Shopify customer service has advised this is klaviyo's responsibility.
Developer reply ·
Thank you for your review! Upon checking the conversations, it seems that you're having issues migrating back to our review requests. Since the event was already sent, there's currently no easy way to resend these requests using our template. Having said that, our team leads have been trying to find a solution and have reached back to you at the email of your preference to discuss the result. We'll work with you on this issue and make sure everything runs smoothly.
I am extremely disappointed with Wholesale Gorilla as they made changes to the incorrect (and live) theme version of my website at approximately 3am on a Saturday of a long weekend. Wholesale Gorilla were advised of the theme name that needed to be updated however went outside their permission and scope. Even when advising them that they had updated the incorrect theme they failed to address this.
Developer reply ·
We apologize for the confusion with your theme update request. We have addressed the issue and have made changes to make sure this doesn't happen again. Thank you for your patience and understanding. We appreciate your being a customer since 2021. Please do not hesitate to contact us if you have any further questions or concerns.
Excellent customer service and really helpful in building out our customised reports which are now generated automatically. Thank you :)
This app is not a simple install and requires custom code. This was done however themes were switched back and forth multiple times. This has left an issue with reviews duplicating. Very disappointed with the lack of response from customer service. After install there has been no response to any of my questions. I have followed up and their support team and I am still waiting 6 days later.
Love this app! Such a reasonable price that actually generates great returns. The customer support is amazing and they are quick to help to ensure the code is displayed well.
There are some fantastic features in smile however there are some limitations such as the ability for self referral using the refer a friends rewards. For the price being charged there should be something in place to restrict people from claiming a reward generated by themselves. This artificially inflates ROI.
I don't often leave reviews however I feel like I have to given the negative experience I have had with stamped. The customer service team stuffed up the migration of my account from a different platform and continue to deny any wrong doing- customers have been sent review emails from 2017 and with different settings that what I have customised. They quickly tried to hide the mistake however I have proof of the wrong emails from customers directly. It would have been much more professional to address the mistake so that a plan could be made going forward. As a business owener, I don't appreciate covering up errors being sent to my customers.
