PreOrder Globo | Back in Stock

Unreliable app blocking access, followed by broken refund promises My experience with Globo PreOrder has been extremely frustrating. The app blocked access and locked me out of my Shopify store entirely, keeping the store closed and frozen until the balance could be cleared. When I reached out to support previously, they explicitly agreed in writing that if I settled the invoice, they would manually issue a full refund back to my card—with no mention of usage fees or deadlines. However, once I paid to regain access to my store, they completely went back on their word. They refused the full refund, tried to cherry-pick inactive time periods from the system logs to claim the app was "used" while locked out, and essentially wasted my time. Be cautious if you run into billing or access disputes with them; written agreements from their support team may not be honoured.

I don't have words for how difficult this app has been.

We have been using this app for years and it worked perfectly well. They have recently done an update and it has completely failed us on multiple fronts at our busiest time of year. Overselling pre-order, disappearing notify button (loss of waitlist), changed settings that have impacted display and functionality, and a very confusing and unclear back-end.

TERRIBLE since the update. We rely on this app a great deal, but since they did an update to the features it doesn't work at all. The feature that says, "Pre-Order" never shows up on our website. Take it back to the last format. It worked just fine. We'll be dropping this pre-order app for a different one.

Impossible to set up. Chat does not work. Impossible to reach support.

great app if it worked correctly. doesn't go with SHOP payments, we would have to go back in and save products because they would randomly, weekly, not show up on pre order so people constantly thought our OOS items were in stock. support is on totally opposite time zone and is not super helpful.

This app broke the pricing on my product page and they refuse to do anything about it. Horrible customer service, horrible app.

Worthless app. I accidentally removed the app and there's no option to retreive the subscribers from the back-in-stock notifications.

Support is not helpful at all, not knowledgeable with the product and set up. HIGHLY NOT RECOMMENDED.

it doesn't work!!　Don't be fooled!

bad bad bad, as a system programmer I have to say that this app is not a complete app that give you the alternative to configure a partial payment of total amount. excluding tax and shipping. text label are not relationated to the correct orientation of customers to omit posible mistake. and payments methods are limited. Asking for help to support is not to much confortable because giving them the errors of system they correct it but damage other things in the page and don't give you the confidence of have all as spected.

Really struggling with app support. Its been a few days now and the app does not work. I receive messages that the team is on holiday - how can a holiday be more important than our businesses which we need to run? Nothing works on this app, the app is slow and doesnt function. The basic functionality of pre-ordering was not tested end to end.

It broke my store, with "add to cart" button not working anymore. After asking for support from the developer, they weren't able to solve the issue. Even worse, after uninstalling the app everything is still broken, with plenty of manual editing in my store code that I have no idea how to fix. This app is only a damage for business!

Horrible. They made some updates to the app and broke the Shopify theme we were using. Now need to mark all products as "Out of stock" to find a new reliable and fix this issue. Don't download this app. I want my money back.

I'm not quick to write poor reviews. I realize things can happen and have been patient. I was super hopeful when I first installed the app, but after 2 emails to support, with no response, I had to delete the app because it was it causing items on my site to appear as if they were out of stock, when they weren't. I deleted the "test" product in case that was the culprit, but that didn't solve my problem. I have 2 instances of specific SKUs where the app appears to recognize the stock level and act accordingly. But for most of my SKUs I found that it seemingly arbitrarily replaced "add to cart" with "backorder' (technically, I customized the wording of this button) and this includes items that are very clearly in stock. There doesn't appear to be a rule case that would affect basically all products, so nothing I can "fix." It's a problem, and with no reply from support, what am I supposed to do but uninstall?

Unfortunately I had to remove the app but I may revisit in the futre. Customer support was good also.

create order API is always erroring, and nobody replies to my email to help me solve the problem. it made my shop lose many orders.

Be careful with this app. I deinstalled it and a code snippet is left that slows my site down! Better search for a solution that you can properly deinstall.

Doesnt works since 24 hours... All texts in the pre order products are still the same as before and enabled, but the prorgramm doesnt show´s anymore. Wenn clicking on the preview button, theres nothing too.. -> 5 stars if the problem will be fixed soon.

Junk...DO NOT BUY THIS APP . We just installed the app. We set up just one product on Pre Order. Now every single ADD TO CART button does not work. Nobody can buy anything in our store. JUNK. They say they have 24/7 chat support....this is not true. You have to email. There is no chat service. Been up all night trying to sort this mess of an app out. UPDATE Feb 22 11.44pm - I finally got some half-wit by email. Waited two hours and instead of removing all code, they set up a new theme without my permission, don't even uninstall the app and ask me would I like to try again even though site still not functional. Liars. STAY AWAY FROM THIS APP!! Update 3/02/22 - this app leaves code everywhere. Our Checkout page stopped working completely and has been down for days. Huge loss of business. If you want to loose money and get bogged down in frustration this app is for you, otherwise stay away.Should not be allowed on the shopify app store.

Absolute worst pre-order app I've ever used. Search filters don't work, product categories dont sync, can't skip ahead pages in the list. Completely non-functional!

Since we are using a theme with a built-in pre-order button, limiting pre-order quantity was the main reason for trying this app. But, unfortunately, the Pre-order quantity limit doesn't work at all, so we ended up overselling all the time.

Can't access app from Chrome (has worked in the past), customer service has been responsive but unfortunately can't figure out how to solve or provide any guidance other than "it should work".

THE APP HAS RUINED OUR WEBSITE. DO NOT USE THIS. Our site has had a bug for 3 weeks. The menu bar stopped working on our mobile view, also the banner picture slider dissapeared. Only just got told today by shopify that leftover code from this app that we deleted 3 weeks ago is causing the problem. Just downloaded again now to see if we can uninstall again and remove all leftover code succesfully this time. Sent 3 emails to customer service without reply. This is really a waste of time!! Worst app ever.

One word - Terrible. I've been using this for the record label for a few months now and it was absolutely painful to use. It simply does not work right. Then I noticed this was the app that was slowing down our entire site. Seriously, check out 'Online Store Speed' under 'Themes' and look at all the code that is slowing down everything. Next was the hard parting - uninstalling. This app left a ton of code everywhere. They have a guide online that is worthless. Their '1-click uninstall feature' does not remove everything either. Best thing to do is search for 'globo' code and delete with caution. Finally after getting rid of everything the PageSpeed on Google went from the 'red' to the 'green'. By far the worst app I've used here. But, while looking for another 'pre-order' app, I did come across 'STOCK LEVEL inventory quantity'. While this is not exactly a 'pre-order' app it does offer pre-order type of functions. Highly recommended.

the app doesn't work properlly, it's a pain to uninstall it..... I have to reinstall again to modify the data because it hasn't correclty uninstall!!! awayyyyyyyyyyyyyy

I tried it, when I needed more help they offered it if I employed them - not happening, I have now deleted the app.

By this app somebody hacked my web. Dont install...too dangerous..

OMG! Don't install this app -- it will screw up your entire store. I'm still working on the recovery!

Bought seemed to work fine but then i found a bug where my product images wouldnt load properly so uninstalled and had to get a shopify expert to remove the corrupted code. I messaged them to say i had issues but no reply in 24 hours. I would avoid this app.

Your app stated free yesterday before I installed the app. Now you are charging $8.99 for the app. No thanks!!!! Deleting app!