Yogo

App is totally non-responsive and cannot even set it up.

So far so great. I'm using this to block a scammer that we could not otherwise do.

So far so good. It was a little hard to learn how the programming works so i just asked them through chat and they got what I needed going right away in real time. Seems like a really cool versatile tool that you can use to automate all sorts of actions - it's like an IFTTT tool that works within the Shopify ecosystem. We wanted it to auto-fulfill our digital products that don't need shipping.

Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them. NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS. No transparency about the payment tiers, the badge does NOT show up in my cart. Theres like so much info on Planet but nothing helpful and it doesn't work. What a waste of time.

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.

After struggling for months we will be deleting this awful app. #1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off. #2. Do NOT use this app for listing creation, they can't even handle syncing. #3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software. #3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders. The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS. It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.

I'm in a unique position to rate this app because we've had it for ELEVEN YEARS. This is a must-have app for billing, packslips, invoicing, etc. Shopify has never built this function and it never will (despite their 1.5 star app). Billing people in Quickbooks is a drag, just give up and use this app. - EASY - This is absolutely a set it up and forget it app. Get the Templates app, customize, then in this app, "add template" and select the one you bought. We use these for lots of reasons. - GREAT SERVICE - Excellent, available at all hours and really responsive and nice, they know their stuff. - LOOKS PROFESSIONAL - The templates are absolutely professional and you can also use their Order Printer Templates app to customize them with more style and pizzaz. (personally we like them to look serious because we mean business in the payment department) - RELIABLE. Eleven years and going. - REDUCE RISK - Less customs problems: we use these "blind" pack slips with no price on them to avoid any customs confusion internationally.

Easy to implement, they can just match most the elements to your theme (easy) and they will set it up together with you with a video meeting immediately after you install. I selected and had it running nicely within 3 hours for a presale. Great customer service, nice people and happy to jump in your site and fix anything. Mostly bugless. Some nice features, like if you have a mixed preorder and in-stock order, they can do a popup that lets them know it wont ship till the preorder is restocked.

Don't waste your time. It does not push tracking information back from your Shopify store to Amazon - the most basic functionality. Why does this app even exist. Do better, Lit. The app is definitely not "lit".

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

This is a rudimentary software that does an ok job and we've been running it for years. However it has lots of bugs that have been there for literally more than 5 years and they do not fix them or listen to feedback. The app is poorly designed and has innumerable annoying nonsensical features, like notifications and popups that you cant get rid of after dismissing them literally 100 times. When you go to your dashboard log in it takes you to a log out page and asks you to create a new account. When you go to an affiliate it takes you to an error page using 1990s terminology "uh oh goose egg!". Every time I go on here it is an exercise in irritation and frustration. Dont bother giving them suggestions they never listen.

I just want to write an extra recommendation here - not only is Klaviyo a PHENOMENAL, easy to use and learn, super powerful marketing tool with intuitive clean UX, but their CUSTOMER SUPPORT is fantastic. I just got off a chat with someone that went into our site's code and found the bug - on our site - that was interfering iwth the popup. Last night, someone stayed with me for over 2 hours while he coached me through a variety of features I was learning. I feel like this is unheard of these days. Love Klaviyo!

THIS IS NOT A SECURE APP! Dashlane found that it leaked my data onto the dark web including my credit card, name, address etc. This could have happened because it got the data off someone else's site but this is really bad for an app that pretends to increase security. The breach date was Sept 17, 2023. Apparently they are careless with the security of their own site, NOT GOOD!

Totally easy and fast, and logically designed. Love it! We just wanted a list of codes to hand out to people who review us. Easy peasy. It also nests all the codes (hundreds) in one master discount in the Shopify interface which is clutch.

Excellent! Firstly they have great customer service, and do not hesitate to help you customize or solve any problems right away. #grateful Secondly, it is plug and play, (very easy to set up), it has good customization and tasteful fonts and colors to use. For a finicky design person like me I love that you can customize padding, alignment etc. By selecting the inexpensive second plan, you can access a fancy preferences page, where they can customize their preferences, and you can write your own explainer text there. Generally the app has a good design and feel. Lastly, it is informative. Honestly I was interested to see (because now my customers can see) what services we have tracking on the site and I'm actually noticing we might have duplicates from old code. And the dashboard shows you interesting data about opt in/out activity percentages over the last week. So it would be really easy to ab test. The best setting in my opinion is 'approve or preferences', because they need to be really determined to click into preferences, but if they are so, you can show them transparently a lot of information. They have advanced opt in parameters, for instance you can set 'take no action' to be an opt in, or if they ignore the bar and just keep scrolling and shopping you can set that as an opt in for essential cookies.

Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.

This app is super helpful, and it fixes a big limitation in Shopify which is that if you want to hide a variant, you have to delete it completely which erases sales records. UM HELLO SHOPIFY PLEASE FIX THIS. It works efficiently although it does not hide the OOS swatches in the collection view, it automatically hides them in the product page. Their customer service is fast and helpful and does the install for you right away. Worth it.

Easy install. Good visual customization. The pages they create are buggy. Don't understand what happens to the data if people opt out.

They REALLY do have exceptional customer service. There are a variety of bells and whistles to try out that can add urgency to your store. You DEFINITELY don't want to add them all. We are happy with it! Good value. Some of the precise details are a little dweeby or limited but its a very small consideration. THey are really helpful.

False adverizing. You cannot add any child skus, and you can't add more than 9 of anything. You can only add top level parent "products" - gawd knows what that would even do to your store. This is ALWAYS my experience with Bold apps. Horrendous UX, just plain stops working and they refuse a refund. Buggy, ugly and they are super arrogant about their product and ALWAYS refuse to take responsibility. What a ripoff!!! These people are con artists. Infuriating.

Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.