Rebuy Personalization Engine Delisted

Rebuy is one of the essential apps for easily merchandising our store. I love that I can easily implement gifts with purchase, BOGOs, and promoted items without any coding.

Rebuy has been a great partner for LosReyes. The product works well for our store, but the team is what stands out. Our Customer Success Manager, Zoram, took time to understand where our business is today and worked with us on a plan that fits. He was quick to respond, easy to talk to and followed through on everything he said he would. It's rare to find a software company that treats a growing brand like a real partner. We're glad to be staying with Rebuy and would recommend them to other Shopify brands.

Rebuy has helped elevate my DTC brand to a new level! They are coming out with awesome new developments all the time. My CSM, Catherine, is super flexible, friendly, and knowledgable and has given us a helping hand any time we have a request or need assistance using the tool. Rebuy is intuitive, user-friendly, and innovative. I would recommend Rebuy to anyone who is trying make their site more dynamic and engaging!

Rebuy has helped our brand to raise the AOV through smart cart, upsells and post-purchase flows. Special thanks to Maria, our AM, and Rebuy developers for accommodating our requests to help improve our website's user experience.

Rebuy has worked flawlessly for us since day one. The platform is stable and easy to manage, and their customer support is genuinely top-tier — fast, thorough, and always helpful. Highly recommend.

We’ve had such a great experience with Rebuy! Fin, Rebuy’s AI assistant, is incredibly helpful and quick, and their support team is always responsive and makes it easy to get the help we need. We also absolutely love working with Maria, our Rebuy Success Manager. She’s been such a great partner and is always there to help us navigate new ideas and opportunities. We recently revamped our cart with Rebuy, and it looks amazing, feels elevated, and is performing great. Overall, we’ve been so happy with the platform, the team, and the level of support!

We have worked with Rebuy for over a year, and it has been super helpful for us. The app helped us to reach and cover some upsells and cross-sells that are helping us to increase our sales.

Buen soporte tecnico en samrt cart

Customer service is excellent. They're very knowledgeable and Jessica did an amazing job fixing our issue and upgrading us to the current version of the Smart Cart

Aiman has been fantastic to work with - responsive, proactive, and always willing to go the extra mile. He is great at understanding our business and goals, communicating clearly, and helping us navigate challenges quickly - a pleasure to work with!

Perfect app

Great collaboration with the team of Rebuy. Would highly recomment this.

The team was super helpful and committed to getting Rebuy and their tools live on my store. Big shout out to Aiman and the rest of the Rebuy team - Moe

Colton was absolutely amazing! Ten out of ten wow!! His support was prompt, thorough, and incredibly helpful. He went above and beyond to ensure everything was seamless, and her friendly attitude made the entire experience a pleasure. It’s rare to find such outstanding customer service. Highly recommend both Colton and the Rebuy app!

Dan and Zach were great and really helped me with all the questions I had. Thanks again, team!

We recently started using Rebuy again and needed some help getting things set up and rolling. Thankfully, we had an Amazing account manager, Maria Garcia! With her guidance we have several Rebuy widgets set up and generating additional sales that we were missing out on. Thank you Maria!

We've been using Rebuy for over a year, and it has been a reliable tool for driving personalized recommendations and improving the customer experience. The platform is feature-rich, easy to manage, and the support team has always been responsive and helpful. Overall, we've had a positive experience using Rebuy and appreciate the value it brought to our store.

Since implementing Rebuy, we've seen a meaningful lift in subscription adoption. The in-cart conversion tools have made it easy to turn one-time buyers into subscribers right at the moment they're most engaged, without adding friction to checkout. We've also seen stronger upsell and cross-sell performance across the site, helping customers discover more of what we offer in a way that feels relevant rather than pushy. Beyond the product itself, the Rebuy team has been an excellent partner. They're consistently responsive, hands-on when we're setting up new functionality, and quick to answer questions. It genuinely feels like they're invested in our success, not just running a support queue. If you're a Shopify brand looking to grow subscriptions, AOV, or overall revenue, I'd recommend Rebuy without hesitation.

We’ve been longtime users of Rebuy, and our overall experience has been phenomenal. The team has consistently been communicative and proactive in sharing recommendations, introducing new features, and helping implement custom functionality. A special shoutout to our account manager, Maria Garcia, who has always gone the extra mile to support us with implementation and optimization. Since using Rebuy, our UPT increased by 10%, helping drive strong performance in H1 and contributing to a 12% lift in sales overall.

So far, so good with this app. I will say the actual build process with Aiman was amazing. He makes everything very easy to follow. Has great knowledge of what he is doing. Very excited to see our conversion and AOV increase. It's a very robust tool, this actually eliminated 2 other expensive apps!

Excellent app for any business looking to provide value and an exciting shopping experience to customers.

I have seen good results with the Rebuy App. Bradley in tech support is Rock Solid and is always happy to help me integrate with our site. Steve is also Amazing and just helped me customize the smart cart for a live promo. Most recently, Dan has helped add a new smart cart and customize it to our liking... great team, great app.

Really love this app, what makes it so good is the help you can get. No matter if you are implementing these section on your own or Replo is completing the whole process for you (which is an amazing option and what I did) they are around for the whole process. Special shoutout to Aiman Alamdy who helped me along the way. I couldn't have implemented all the feature without him. Highly Recommend!!!

I should have reached out for help sooner. Thanks for the quick response.

We are SO EXCITED to launch Rebuy!!! The app is such an amazing tool and we can already see how much value it will bring to our site and customer experience. And Aiman was truly the icing on the cake!!! He has been AMAZING to work with throughout our launch implementation. He was so patient, explained everything in a way that was easy to understand, and was supportive with every update and question we had. He truly went ABOVE and BEYOND!!!! We’re so grateful for all of his help and can’t wait to officially launch Rebuy!!!

I've had a great experience with Rebuy. We've onboarded recently and I've felt like the product has a variety of offerings that simplify implementation. I've also appreciated working with Sarah on how to optimize our site and use Rebuy to it's fullest potential efficiently.

Our experience with Rebuy, and Aiman specifically, has been incredibly positive. From our initial enquiry, through development, and implementation, Aiman ensured that he had a thorough understanding of our business needs, and that we were fully conversant with the options available. The whole process ran smoothly, from start to finish, and now we look forward to seeing the positive impact of what will become an invaluable tool.

Rebuy is a great app with lots of functionality. Our CSM Maria is an especially bright spot that helps us ship so many features. We have been using Rebuy at my company for 4 years and Maria is the best CSM we have had. She is top notch.

Rebuy has been a great tool for helping us create bundles and improve our customer experience. The app is easy to use, flexible, and works really well for our needs. Aiman was also a huge help and incredibly fast with our customization requests. Highly recommend!

Great support! The responses are incredibly fast and very helpful. The support team even assists with CSS customizations and keeps working with you until the widget looks perfect. Thank you so much!

Aiman Alamdy rebuy helper, was the best help, we had a super tight deadline on our widgets being set and he was able to do it for us last minute request even though its not something he usually handles. Truly a life saver and someone who you want to work with.

Aiman is FANTASTIC!!! Super helpful. The launch process was smooth and efficient. Aiman went above and beyond in helping us to optimize our Smart Cart and Homepage exactly as we'd imagined it. He gave us tips and we feel really confident and happy with this service. Thank you!

Rebuy is much more than just a standard cart cross-sell app—it’s an end-to-end revenue generator. Since installing it, we’ve achieved a 5-figure lift in revenue using a combination of the Smart Cart, Checkout Cross-Sell, Post-Purchase upsells, and dynamic bundling. The features are powerful, but the support makes it even better. Our CSM is a wealth of knowledge and goes above and beyond to teach us how to fully optimize the app for maximum ROI.

I'm a small business owner and we installed Rebuy just over a month ago. The smart cart is fantastic and a very good tool to increase average order value. I am still setting up the bundle builder but just the smart cart has blown me over. The support team is also brilliant and I can genuinely say that this is one of my best app experiences on Shopify in 5 years! Well done Team Rebuy!

Kyle Dicker is the absolute man! Literally such a rockstar. Has helped us with a zillion setups, walking us through best use case and fielding crazy requests! Kyle is the reason we are maximizing our Rebuy instances globally!

fantastic customer service. Icwould highly recommend rebuy

Lots of good functionality. Excellent customer service.

Rebuy has been incredibly easy to use and hasn’t required any major dev work to achieve our cart and merchandising goals. What’s made an even bigger impact is the support - we’ve been lucky to work with such a dedicated CSM like Maria, who’s been instrumental in bringing ideas to life. I’ve shared inspiration from other brands I’d love to test on our store, and she, along with the launch team, consistently helps make those ideas a reality. We’re truly grateful for the partnership.

Rebuy is a truly interesting app that suits varied applications across our website. The AI Agent is phenomenal and suggests helpful CSS. You can pay for customisation from the Launch Team but we also found the general support was above and beyond helpful. Our contact, Lida, was incredible! She was so thorough and proactive and consistent; a real joy to work with. Thank you!

Super helpful support staff and really amazing experience when troubleshooting difficult niche problems.

We are revising my previous rating to reflect a significant turnaround in our experience with Rebuy. Following our initial feedback, Cole and Diana reached out to facilitate a call where we could openly discuss the technical and account-related hurdles we were facing. The technical issues were addressed directly by Lam, who provided the level of responsiveness and expertise we were looking for. Additionally, Cole and Diana were incredibly understanding regarding our account concerns and took the steps necessary to ensure the platform provides the clear value required for our business. It is rare to see a team take such proactive ownership of a customer’s experience. Because of their transparency and the technical resolutions provided, We've have decided to maintain our store’s partnership with Rebuy. We appreciate the team for stepping up and proving they are committed to supporting their users.

Es intuitivo y las herramientas son excelentes

We’re loving the experience with Rebuy. Maria has been an incredible supporter, and Lam has also been amazing, so proactive and thoughtful in the way he supports us. We really appreciate how closely the team partners with us to help achieve our goals.

Maria has been an excellent and responsive representative for Rebuy. She has helped us build our widgets around our product categories and recommendations. We meet weekly and she's ready to dive into our to-do's. Thankfully, Maria will also take the time to review our team's widget setup prior to launch to ensure we've setup our widgets correctly.

We just launched Rebuy a few weeks ago and we love it so far! Affordable price, immediate results that exceeded expectations, and most importantly, incredible customer support. Our CSM and implementation team are always available, bring great ideas to the table, and happy to solve problems specific to our business.

Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.

Their support team is great!

Rebuy has been great to work with. Maria was incredibly helpful throughout the entire setup process and was quick to jump in whenever we ran into any glitches. Alex was also a great support and very easy to work with. Overall, the team made the implementation smooth and were very responsive along the way.

Joseph was great help and the product has been very useful

I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!

App is good but customer service is even better. Reached out for a technical issue (granted we have a somewhat expensive plan) and a human agent helped code and create a new cart for our brand. 10/10 experience

Very powerful app, support is quite good however customizaiton is limited. use AI or a developer friend to customize further to match your theme. Data sources and recommendaton widgets are amazing. Smart cart is GOLD

Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand! Great job REBUY!

Great experience so far. Onboarding process was smooth and I got our shop set up exactly how I wanted with Anna! Was able to get a new sticky cart to replace our other app that did that, a new bundle offer on the product page to replace another app, add upsells along the way, and post-purchase offers to replace a third app, so this app covered a range of things that we already did, as well as added some other offers that we've seen increase our AOV and overall customer experience! Highly recommend. Thank you for all your help Anna!

Amazing app with tons of very useful features, and incredible support team :)

Support member- Jessica was very helpful

My experience with the activation specialist, Joseph, was amazing. He was so knowledgable and helped me create a great experience on my store.

This is a seriously comprehensive product with exceptional support! There's a lot to it and for a while I felt a little overwhelmed. But we'd implemented a very basic setup (when I say "we", they did most of it for me - I got on an activation call, had no idea what I was doing, so they set up a cart to get us started). That alone gave us a return of 3x the cost and I didn't really do anything! Recently I decided to look at what else it could do - there's a LOT! Realised we didn't need to be also paying for a bundling app, so got rid of that to save some money and move it to Rebuy, and watched one of their Office Hours videos for inspiration. It's so helpful to see them show you what's working on other websites and I could instantly see where we could improve. Got to work on it, got stuck... it was the weekend. Contacted them, got a reply on the Sunday! Set up a call the next day and Joseph fixed what I'd got wrong, made sure it worked properly with my custom theme, answered my questions really clearly, showed me some other stuff and completely helped jump-start our progress! Even with a very basic setup, Rebuy has proven that it delivers more than it costs. With what I've just learned from Joshua, it has the potential to do way more. The app is worth every penny. The support is gold dust!

Dan was our support person. We were cutting over to a new website and needed extra hand holding to make sure our shopping cart was properly working with one of our other subscription apps. Dan stayed with us the whole way through helping us fix and adjust all kinds of small issues. BIG shout out to Dan and the team at Rebuy.

I am most impressed with Rebuy's customer service. Getting in touch with a human was relatively easy over chat, and once I did, this person helped me troubleshoot a complicated Gift with Purchase Cart widget. The widget was not displaying in the Smart Cart, and the customer service agent guided me through each step of the process, accepting my screenshots and sending their own. Rebuy has a large learning curve and requires experience and comfort coding. Onboarding is not fast. Access to a real person is greatly appreciated and necessary. Rebuy prioritizes the human experience, even though they also provide AI agents, and this makes adopting Rebuy as your e-commerce upsell app a viable option.

I can’t say enough good things about the customer support ReBuy offers. I especially want to give a shout-out to Dan—he was amazing. Knowledgeable, patient, and incredibly helpful in guiding me to a solution for my issue. Truly exceptional service!

The best apps for upsells and personalization. Love how it works and all the features available. Moreover, support team is amazing, especially Bradley who always helps us to solve any complex problems we have. Please, reward him for it, he truly deserves it as he helped us so many times already.

We've been suing Rebuy for 2-3 years and we're really happy with the product and more importantly the support team. Special shoutout to Dan who was super helpful and patient with us.

So far the service is great and the customer service is even better! Big thank you to Tom! We felt we were underutilizing the capabilities. He helped me with a headache and just made it go away!

Joseph Huson is THE MAN! Wow, I am still blown away with how much I could tell he cared about the success of our store. I am so grateful for the call with him and I feel so supported and prepared to improve my store!!

I can honestly say, Joseph Huson - Activation Specialist - is exactly what our team needed. Rebuy is an incredible platform with amazing functionalities, but only if used and implemented strategically. Joseph was able to support us by providing clarity and guidance that enabled our team to extract as much value as possible from the app. We are constantly optimizing, and Joseph understands the speed at which we move!

Fantastic app and this is really the full stack. Worked with Aiman, Zach, and Max. Incredible team, combined with a very powerful software. I chose to get the widgets and bundle builder built out by rebuy with Aiman and team. They delivered, on time and on budget. Lots of assistance for other customizations, and the widgets work like a dream. Was very stressed over this previously, but now it's a huge weight off and has transformed our customers' buying experience. Appreciate the great work.

great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app

Rebuy helped us execute our holiday gift with purchase program smoothly from start to finish. The in cart product recommendations were spot on and clearly driven by a knowledgeable team. Maria Garcia was especially great to work with. She was patient, responsive, and very well informed. Overall, a strong experience and a great partner.

We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.

Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.

We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!

The team and support are really helpful. Our experience with the Success Manager (in this case, Maria) made using Rebuy much easier. She helped us set up everything and include features that boosted our sales.

Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche. If you get in contact with Steven or Katie, you're in great hands. They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for. Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it). While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options. Context: Been using rebuy for about 2.5 years now. Thanks again guys!

I came to rebuy with a GWP campaign I needed help with. Cole Baines was my support member and did an amazing job. To say Cole went the extra mile was an understatement. He was incredibly helpful, and thorough with all he did in explaining how to create systems, following up, and even hoping on multiple calls to walk me through. I had a great experience with his help!

Rebuy has made a positive impact on our AOV and the support is excellent. I would highly recommend.

We've been using Rebuy across multiple stores (Formuland), and the experience has been outstanding — thanks especially to Janet Gomez and Max Trummer. Janet has been incredibly responsive, even during the busy BFCM season. She consistently goes above and beyond to make sure everything works smoothly, whether it's fixing BYOB configuration issues, adjusting collections, enabling features, or troubleshooting subscription upsells. Her attention to detail and willingness to jump in immediately makes a huge difference. Max has also been excellent — clear communication, fast follow-ups, and very helpful when it comes to scoping and confirming custom work. Both of them make the entire Rebuy experience feel reliable and well-supported. Rebuy’s features are powerful on their own, but the support from Janet and Max truly makes it next level. Highly recommended!

Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees! But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.

Joseph and Rebuy team are great and love working with the them!

Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!

Maria and Jessica from the Rebuy Team are truly exceptional! Their dedication and support have been invaluable, always responsive, incredibly helpful, and consistently going above and beyond to ensure our success. they bring a level of professionalism and warmth that helps us a lot. I genuinely appreciate their proactive approach and great advice. Working with them has been a fantastic experience!

Great customer service

The onboarding experience was smooth Maria was an all-star. We loved working with her and she was able to knock out our complex requests with ease. The app itself is outstanding, no idea how we operated without it. GAME CHANGER. If you're serious about increasing revenue then you need to be serious about REBUY.

Tom is so helpful! Sometimes I reach out and feel like they make it more complicated! But he helped me the entire time! So thank you! And went back and fixed color scheme

I had the opportunity to work directly with Maria from Rebuy through the Strategic Program, and it was 100% worth it. She was incredibly supportive and knowledgeable, helping me understand the platform and setting me up for success. Together, we accomplished all the key action items we set out to achieve based on my business’s needs. The changes we implemented have made a substantial impact on our website, especially in increasing AOV and improving product discovery for our customers, which was a major goal given our large number of SKUs. Maria was amazing to work with and I highly recommend her!

We’ve had an outstanding experience with the support team at Rebuy Engine. Anytime we’ve run into an issue or needed clarification, their response has been fast, thorough, and genuinely helpful. A special shoutout to Jason, who consistently goes above and beyond. His follow-up is excellent — we always receive timely updates on open issues and clear ETAs on upcoming code release fixes. It’s rare to find a support rep who communicates so proactively and makes you feel like your business truly matters. Thanks to Jason and the Rebuy support team for setting the bar so high for customer service. Highly recommend!

Tom was super helpful with providing changes to our instance of Rebuy. A+ customer support.

Great!

Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions. We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey. Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!

We’ve had an outstanding experience with Rebuy and can’t recommend it enough. The flyout cart has been a game-changer for us—especially with GWPs—and the platform as a whole has added a lot of value to our site. While the technology is about as cutting edge as you can get for a Shopify-based website, it can sometimes feel complex and overwhelming to navigate. That’s why having an incredible Merchant Success Manager has been absolutely critical to our success. Thankfully, we’ve been partnered with Lihuen since day one, and she’s genuinely the best MSM I’ve worked with in my career. She’s been responsive, thoughtful, always pushing us to maximize the tool, and consistently going above and beyond to help us reach our goals. The product is excellent, but Lihuen’s guidance is what truly turned features into results.

I've been working with Lihuen for about 7 months now, and it's been a great experience. Super helpful, knowledgable in how we can optimize our website/widgets and easy to work with!

Jason was super helpful with many customizations needed!